Communication Channels
Connect and interact via SIP, Web Widget, or API
VoiceInfra offers flexible communication channels to integrate voice agents seamlessly into your existing workflows, whether through standard telephony, your website, or custom applications.
Key Highlights
Discover what makes this feature stand out
SIP Trunking Interface
Connect VoiceInfra directly to your enterprise PBX, SBC, or contact center using industry-standard SIP protocols. (See Call Management feature for BYO details).
Embeddable Web Widget
Easily add a customizable voice agent widget to your website for direct customer interaction with minimal coding.
Robust REST API
Build custom integrations and control agent behavior programmatically using our comprehensive REST API with unlimited function calling.
Benefits
See how this feature can transform your business
Integrate voice AI into existing telephony systems
Provide instant voice support directly on your website
Build custom voice-enabled applications and workflows
Offer multiple interaction points for customers
Maintain flexibility in how you deploy and manage agents
Use Cases
Explore how this feature can be applied in different scenarios
Telephony Integration
Route calls from your existing phone system (PBX/SBC) to VoiceInfra agents via SIP.
Website Voice Chat
Deploy a voice agent widget on your site for immediate customer engagement or support.
Custom Application Integration
Use the API to embed voice agent capabilities within mobile apps, internal tools, or other software.
How It Works
Get started with this feature in a few simple steps
Choose Channel(s)
Determine the best connection method(s) - SIP, Web Widget, API - based on your infrastructure and goals.
Configure SIP (If Applicable)
Set up SIP endpoints and trunks following the guidelines in our documentation and Call Management feature.
Embed Widget (If Applicable)
Customize the appearance and embed the provided code snippet for the web widget onto your website.
Develop API Integration (If Applicable)
Utilize API keys, endpoints, and documentation to build your custom application logic and function calls.
Test & Deploy
Thoroughly test the chosen communication channel(s) to ensure proper agent interaction and data flow before full deployment.
Frequently Asked Questions
Find answers to common questions about this feature
Yes, the platform is designed to support multiple communication channels concurrently. You can have agents accessible via SIP, a web widget, and API calls all at the same time.
The web widget typically allows customization of colors, branding (logo), positioning, and potentially initial prompts to match your website's look and feel.
Our REST API typically uses standard authentication methods like API keys or OAuth tokens passed in request headers for secure access. Consult the API documentation for details.
Like most APIs, there may be rate limits to ensure platform stability. These limits are usually generous for standard usage. Check the API documentation or pricing details for specific information.
Ready to transform your operations?
Schedule a demo to see how our solutions work for your industry.