Knowledge Base

Upload documents, crawl websites, and watch your AI agents answer questions with perfect accuracy

Stop feeding your AI outdated information. Our Knowledge Base lets you upload company documents, crawl entire websites, or paste custom text then instantly connect it to any AI agent. No retraining, no hardcoding, no hallucinations. Just accurate, real-time answers that scale with your business. Upload product manuals, FAQ documents, pricing sheets, or website content. The AI automatically references this information during conversations pulling exact details in under 100ms.

portal.voiceinfra.ai
Key Highlights

What Makes This Feature Special

Discover the powerful capabilities that drive real business results

Upload Documents in Multiple Formats

Drop in your PDFs, Word docs, or text files up to 10MB each. The AI reads, understands, and retrieves information instantly during conversations. Supported formats: PDF, DOCX, DOC, TXT. No limit on number of documents.

Crawl Entire Websites with Review Control

Enter a URL and choose crawl depth: Quick (single page), Standard (page + 1 level, 10-50 pages), or Deep (page + 2 levels, 50-200+ pages). Review crawled pages before confirming, edit text, exclude pages you don't want.

Real-Time Retrieval Under 100ms

Information pulls from your Knowledge Base in under 100ms. Conversations stay fast and natural – no awkward pauses while the AI 'thinks'. Optimized for production-scale concurrent retrievals.

One Document, Unlimited Agents

Create one Knowledge Base, connect it to multiple AI agents. Update once, and every agent has the latest information. Perfect for companies with multiple products, departments, or teams.

How It Works

Get started with this feature in a few simple steps

Everything you need to transform your voice operations from start to finish

Knowledge Bases Dashboard
Step 01

Manage All Your Knowledge Sources

The Knowledge Bases dashboard lists every document and website source you've added. See processing status at a glance: Completed, Review Pending, or Failed. Add new content with one click: upload PDFs, Word docs, or text files, or crawl a website URL.

  • Upload PDFs, DOCX, and TXT files
  • Add website URLs to crawl
  • Status per document: Completed, Review Pending, Failed
  • Connect any document to any AI agent
Crawl Review Page
Step 02

Review Crawled Pages Before Confirming

After crawling a website, review every extracted page before it's added to your knowledge base. See page titles, URLs, and full content previews. Edit any text, discard pages you don't want, and confirm only what's relevant. Full control over what your AI learns.

  • Review all crawled pages and their content
  • Edit extracted text before confirming
  • Discard irrelevant pages individually or all at once
  • Search through crawled pages to find specific content
Endless Possibilities
Scale your voice operations without limits
Benefits

Transform Your Business

Discover the measurable impact and advantages that drive real business growth

No More AI Hallucinations Accurate, documented answers every time

No More Outdated Responses Update documents anytime, agents auto-sync

No More 'I Don't Have Access to That' AI references your actual content

Multiple Upload Methods Files, websites, or custom text

Review Before Publishing See exactly what the AI will learn

Edit Crawled Content Fix or customize extracted text

Real-Time Updates Change a document, AI knows instantly

Multi-Agent Support One document, unlimited agents

Fast Retrieval Under 100ms, conversations stay natural

Status Tracking Know exactly what's processing

Error Handling Clear messages if something fails

No Hardcoding No developer needed to add information

Encrypted Storage AES-256 encryption at rest and in transit

99.9% Uptime SLA Enterprise-grade reliability

Solutions

Industry Solutions

Discover how this feature powers tailored solutions across industries

AI Phone System for SaaS Companies 24/7 Customer Support & Technical Assistance

Build a Voice AI agent for your SaaS business. Handle customer support, technical troubleshooting, and onboarding around the clock.

Explore Solution

AI Phone System for Technical Support 24/7 Troubleshooting & Issue Resolution

Build a Voice AI agent for your technical support center. Handle troubleshooting, ticketing, and escalation around the clock.

Explore Solution

AI Legal Practice Automation 24/7 Intake, Case Evaluation & Support

Build a Voice AI agent for your legal practice. Handle client intake, case evaluation, and support around the clock.

Explore Solution
Customer Success

See How Our Customers Use This

Real businesses getting real results with this feature. Read their stories.

How a School Replaced Their Front Desk with a VoiceInfra AI Agent on 3CX

A school in Victoria, Australia deployed a VoiceInfra AI agent on 3CX to handle reception calls, after-hours inquiries, and parent FAQs

Read Success Story

How a US City Government Self-Deployed a VoiceInfra AI Agent on Their 3CX Phone System

A municipal government in Arkansas deployed a VoiceInfra AI agent on 3CX, self-configured, self-funded, no vendor involvement

Read Success Story
Technical Excellence

Technical Specifications

Enterprise-grade infrastructure built for reliability and scale

PDF, DOCX, DOC, TXT

Multiple file formats up to 10MB

Multi-Level Crawling

Quick/Standard/Deep options

<100ms Retrieval

Real-time information access

AES-256 Encryption

Secure storage & transmission

FAQ

Frequently Asked Questions

Find answers to common questions about this feature

PDF, DOCX (Microsoft Word 2007+), DOC (older Word formats), and TXT (plain text) files up to 10MB each. No limit on the number of documents you can upload. Most customers upload hundreds of documents.

Yes! That's the beauty of it. Upload once, connect to as many agents as you need. One product manual can power your sales agent, support agent, and website widget simultaneously. Update once, all agents get the latest info.

Depends on depth and site size. Quick crawls (single page) take 30-60 seconds. Standard crawls (page + 1 level, typically 10-50 pages) take 2-5 minutes. Deep crawls (page + 2 levels, 50-200+ pages) take 5-10 minutes for large sites.

You review all crawled pages before confirming you're not locked in. Edit any text, exclude pages you don't want, or recrawl if needed. Search through all crawled pages to find specific content. Full control before publishing.

Upload a new version of the document or recrawl the website. Connected agents automatically use the latest version no retraining required. Change a document, AI knows instantly. Auto-sync across all agents.

Yes, any agent can connect to any Knowledge Base document through the agent settings. Works with all AI agents on the platform. One Knowledge Base can power unlimited agents across different departments or use cases.

You'll see a clear error message explaining what went wrong. Common issues include corrupted files, unsupported formats, or files over 10MB. Status tracking shows Pending, Processing, Completed, Failed, Crawling, or Crawled for each document.

Yes, download any document you've uploaded directly from the Knowledge Base interface. Full access to your content. See which agents are using each document, upload date/time, file type and size. Complete transparency.

Connect a document to an agent, then start a test conversation. Ask questions about the document content the AI will reference it automatically. You'll see exactly what information it pulls and how it responds. Test with real customer questions.
Platform Features

Continue Exploring VoiceInfra

Discover more ways VoiceInfra can transform your voice AI experience

No-Code AI Voice Agents

Design intelligent AI voice assistants using a simple step-by-step wizard. Define how your agent should behave, attach knowledge resources, configure call routing, and deploy ready-to-use assistants. No prompt engineering or coding skills needed.

Explore Feature

Smart Call Management Platform

Transform your business phone system into a competitive advantage. Route calls professionally, eliminate voicemail waste, and ensure every customer interaction sounds like they're talking to a full enterprise team - even when it's just you answering from your home office.

Explore Feature

WhatsApp Chat & Messaging

Connect your WhatsApp Business number for automated text messaging. AI agents handle customer inquiries, qualify leads, and provide instant support through chat. Configure webhooks for real-time message delivery, manage multiple numbers, and use rich media to engage customers. Scale your WhatsApp chat support without adding staff.

Explore Feature
View All Features

Ready to transform your operations?

Schedule a demo to see how our solutions work for your industry.

Request demo