Knowledge Base
RAG integration for smart responses
Enable your voice agents to access vast amounts of information instantly. Upload various document types, attach them directly to specific agents, and leverage powerful RAG for efficient, accurate retrieval during calls.
Key Highlights
Discover what makes this feature stand out
Document Upload & Management
Easily upload various document formats (PDF, DOCX, TXT, CSV, etc.) and manage large volumes of information.
Agent Knowledge Attachment
Directly link specific documents or datasets to individual voice agents, providing them with tailored knowledge.
Efficient RAG Retrieval
Leverage Retrieval-Augmented Generation for fast and accurate information lookup from attached documents during live calls.
Benefits
See how this feature can transform your business
Provide agents with instant access to relevant information
Handle customer queries accurately using specific documentation
Scale knowledge easily by uploading new documents
Reduce agent reliance on external lookups
Ensure agents use approved, up-to-date information
Use Cases
Explore how this feature can be applied in different scenarios
How It Works
Get started with this feature in a few simple steps
Upload Documents
Upload your knowledge documents (manuals, FAQs, product specs, etc.) in various formats via the platform.
Process & Index
Our system processes and indexes the documents for efficient searching and retrieval.
Attach to Agents
Assign specific documents or document sets as the knowledge source for individual voice agents.
Configure Retrieval
Fine-tune how agents query and utilize the attached knowledge base during conversations.
Update & Maintain
Easily update or replace documents attached to agents to keep information current.
Frequently Asked Questions
Find answers to common questions about this feature
The platform supports common formats like PDF, DOCX, TXT, CSV, and potentially others. Check documentation for the full list and any size limitations.
Knowledge is updated by uploading new or revised documents and attaching them to the relevant agents. Stale documents can be detached or replaced.
Yes, you can attach specific documents or sets of documents to individual agents, ensuring they only retrieve information relevant to their role or task.
The system uses efficient indexing and RAG techniques to quickly search through large volumes of text and extract the most relevant snippets to answer queries during a call.
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