Transcription
Accurate Multi-Provider Speech-to-Text
Convert spoken conversations into accurate, readable text using leading transcription providers. Choose from Deepgram, OpenAI, AssemblyAI, and Groq to optimize for accuracy, speed, or specific use cases.
Key Highlights
Discover what makes this feature stand out
Multi-Provider Engine
Select the best transcription engine (Deepgram, OpenAI, AssemblyAI, Groq) for your needs based on accuracy, language, or cost.
High Accuracy
Leverage top-tier speech recognition models for precise transcription, even in noisy environments or with various accents.
Speaker Diarization
Automatically identify and label different speakers within the conversation for clearer transcripts.
Real-time & Post-call
Access transcriptions live during the call or process recordings afterwards for analysis.
Benefits
See how this feature can transform your business
Improve agent monitoring and quality assurance
Enable keyword searching and analysis of call content
Create accurate records for compliance and documentation
Power downstream AI tasks like summarization or sentiment analysis
Choose the optimal balance of speed, accuracy, and cost
Use Cases
Explore how this feature can be applied in different scenarios
Agent Training & QA
Review call transcripts to identify coaching opportunities and ensure quality standards.
Compliance Monitoring
Automatically flag keywords or phrases in transcripts for regulatory compliance.
Voice of Customer Analysis
Analyze transcript content at scale to understand customer needs, pain points, and feedback.
How It Works
Get started with this feature in a few simple steps
Select Provider(s)
Choose your preferred transcription provider(s) based on your requirements within the platform settings.
Configure Settings
Set parameters such as language, real-time vs. batch processing, and speaker diarization options.
Receive Transcripts
Transcriptions are automatically generated for calls and made available via API or within the platform.
Integrate & Analyze
Utilize the transcript data directly, feed it into analytics tools, or integrate with other systems like CRMs.
Frequently Asked Questions
Find answers to common questions about this feature
The 'best' provider depends on your specific needs (e.g., highest accuracy for noisy calls, fastest real-time results, specific language support). We allow you to choose or even switch providers to find the optimal fit.
Speaker diarization technology analyzes audio characteristics to differentiate between speakers and labels their turns in the conversation (e.g., Speaker 1, Speaker 2).
Redaction capabilities might be available depending on the chosen provider and platform configuration. This typically involves identifying and masking sensitive data like PII or payment info.
Transcripts are usually available in standard text formats and often as JSON data containing detailed timing, speaker labels, and word-level confidence scores.
Ready to transform your operations?
Schedule a demo to see how our solutions work for your industry.