Call Analytics & Intelligence
Turn conversations into insights with AI-powered analytics. Drive revenue, reduce costs, and optimize operations.
Stop guessing about your voice operations. VoiceInfra's Enterprise Call Analytics transforms raw call data into actionable business intelligence, helping you reduce costs by 40%, improve customer satisfaction, and scale operations with confidence. Built for enterprises that prioritize operational excellence and competitive advantage.
What Makes This Feature Special
Discover the powerful capabilities that drive real business results
Strategic Business Intelligence That Drives ROI
Turn call data into competitive advantage. Track revenue impact, cost savings, and operational efficiency gains. Make data-driven decisions that directly impact your bottom line not just pretty charts.
Real-Time Operational Visibility
Monitor every aspect of your voice operations in real-time. Call volumes, agent performance, customer sentiment, system health all in one enterprise-grade dashboard that scales with your business.
AI-Powered Sentiment Analysis
Automatically detect frustrated customers, identify satisfaction trends, and predict churn risk. Our advanced sentiment analysis processes every conversation to give you insights humans miss.
Operational Excellence Automation
Automatically identify peak hours for staffing optimization, detect system performance issues before they impact customers, and generate executive reports that matter to your board.
Get started with this feature in a few simple steps
Everything you need to transform your voice operations from start to finish
Analytics Overview Dashboard
See your key call metrics at a glance: total calls, total minutes, average duration, cost per call, and total spend. The call volume chart shows trends over time, while the call distribution breakdown and recent calls table give you an instant read on how your AI agents are performing.
- Total calls, minutes, and spend at a glance
- Call volume over time chart
- Call distribution by type
- Recent calls with agent, duration, and cost
Call Logs with Filtering & Export
Drill into every call with the full call logs table. Filter by date range, call type, and status to find exactly what you need. Each row shows the assistant used, duration, cost, and outcome. Export your data for external reporting or compliance.
- Filter by date, call type, and status
- Per-call assistant, duration, cost, and status
- Web calls and chat sessions in one view
- Export for reporting or compliance
Transform Your Business
Discover the measurable impact and advantages that drive real business growth
Reduce operational costs by 40% through data-driven staffing and resource optimization
Increase customer satisfaction scores by identifying and addressing pain points in real-time
Scale voice operations confidently with predictive analytics and capacity planning
Eliminate guesswork in decision-making with enterprise-grade call intelligence
Detect revenue opportunities and customer churn risks before competitors do
Prove ROI to stakeholders with comprehensive performance and financial reporting
Industry Solutions
Discover how this feature powers tailored solutions across industries
AI-Powered Contact Center Automation Build Custom Voice AI Agents
Build a Voice AI agent for your contact center. Reduce costs by 40-60% while delivering superior customer experience.
Explore SolutionAI BPO Automation 24/7 Support, Tech & Back Office
Build a Voice AI agent for your BPO operations. Handle customer support, technical troubleshooting, back-office tasks, and sales campaigns around the clock.
Explore SolutionAI Phone System for Customer Feedback 24/7 Surveys, NPS & Review Collection
Build a Voice AI agent for customer feedback. Handle surveys, NPS collection, and review management around the clock.
Explore SolutionSee How Our Customers Use This
Real businesses getting real results with this feature. Read their stories.
How a Spanish Telecom Operator Runs 500+ Daily Outbound AI Calls on Yeastar with 5 Languages
A CNMC-registered Spanish telecom operator deployed 10 VoiceInfra AI agents on Yeastar PBX, running 500+ outbound calls daily with 30%+ transfer rate across Spanish, Arabic, English, French, and Portuguese
Read Success StoryHow a Telecom MSP Replaced Their Customer Service Team with VoiceInfra AI Agents
A US-India telecom MSP replaced their human customer service with VoiceInfra AI agents that handle new leads, troubleshoot issues, report incidents, and transfer callers to the right extension
Read Success StoryStill have questions about Call Analytics & Intelligence? Just ask.
The people who built this feature answer every question in plain English. Want to see it running on your own setup instead? Tick the box and we'll include a live demo.
- Answered by the people who built it
- Live demo on your setup, if you want one
- A reply within one business day
Technical Specifications
Enterprise-grade infrastructure built for reliability and scale
Real-Time Processing
Live call analytics with sub-second updates
95% Sentiment Accuracy
AI-powered emotion detection and analysis
Unlimited Data Retention
Store and analyze all call data indefinitely
Automated Reports
Executive dashboards with scheduled delivery
Frequently Asked Questions
Find answers to common questions about this feature
Continue Exploring VoiceInfra
Discover more ways VoiceInfra can transform your voice AI experience
MCP Server for Claude & ChatGPT
VoiceInfra exposes your workspace as a Model Context Protocol server, so assistants like Claude and ChatGPT can read and manage it directly. Paste one region-pinned address, approve what the assistant may do, and it can list your agents, provision numbers, inspect call logs and build workflows without you switching windows. Permissions are grouped into areas a person actually recognises rather than raw scope strings, anything that spends your credit is surfaced on its own, and every connected app can be disconnected at any time. What a connected assistant can actually change is still bounded by your role in the workspace.
Explore FeatureDynamic Outbound Call API
Access your AI assistant via API to programmatically initiate outbound calls with dynamic payload customization. Leverage all configured settings while maintaining complete control over call parameters, recipient targeting, and conversation flow through our RESTful API interface.
Explore FeatureSculptor, Your AI Copilot
Sculptor is the AI copilot built into VoiceInfra. Instead of clicking through configuration screens, you describe the outcome you want in plain language and Sculptor does the work through the same APIs the dashboard uses. It can create agents, provision phone numbers, shape workflows, write functions and read your call logs. The important part is what it will not do: nothing is carved in behind your back. Every change arrives as a field-level diff showing exactly what moves and from what to what, and you approve or reject it. Low-risk edits land immediately and hand you an Undo. Sculptor also reads the page you are on, so when you ask about the agent in front of you it answers about that agent, and it can open pages, highlight fields and fill them in for you.
Explore FeatureReady to transform your operations?
Contact our sales team to see how the platform works for your industry.