Terms of Service
VoiceInfra Terms of Service
Last Updated: March 4, 2025
Introduction
Welcome to VoiceInfra (VoiceInfra, we, us, or our). These Terms of Service (Terms) constitute a legally binding agreement between you (you, your, or Customer) and VoiceInfra governing your use of our website, platform, application programming interfaces (APIs), and all related services (collectively, the Services).
THIS AGREEMENT CONTAINS BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS IN SECTION 12 THAT ARE APPLICABLE TO YOU AND US.
By accessing or using our Services, creating an account, or clicking I Accept, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, and you refers to both you individually and that entity.
DO NOT USE THE SERVICES IF YOU DO NOT AGREE TO THESE TERMS.
Individuals under the age of 18 are not authorized to use the Services.
1. Services Description
1.1 Core Services
VoiceInfra provides a platform that enables you to build and deploy AI-powered voice agents for various use cases. Our Services include an API for building AI voice interactions, number provisioning, call handling, and a comprehensive dashboard for customization and integration. Common use cases include customer service, outbound sales calls, information gathering, and interactive voice applications.
1.2 Professional Services
Beyond standard technical support, VoiceInfra may offer customized professional services including personalized consultations, advanced implementation assistance, optimization strategies, and other tailored solutions. Please contact us at hello@voiceai.services for information about these additional services.
2. Account Registration and Security
2.1 Account Creation
To access the Services, you must register for an account and provide accurate, complete, and current information. You agree to promptly update this information to maintain its accuracy.
2.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
- Create strong, unique passwords
- Not share your account credentials with any third party
- Notify us immediately at hello@voiceai.services if you discover or suspect any security breach related to your account or the Services
- Implement appropriate security measures to protect your credentials and access to the Services
2.3 Unauthorized Access
You may not access the Services by any means other than through the interfaces provided by VoiceInfra. You shall not attempt to gain unauthorized access to any portion of the Services or any other systems or networks connected to the Services.
3. Payment Terms
3.1 Pricing and Plans
Information about our service plans and pricing is available at /pricing. We may change our rates at any time by posting updates on our website. New rates will apply to your next billing cycle after the publication of such changes.
3.2 Billing and Payment
Services are charged on a monthly basis (Subscription Period). Upon signing up, you will provide VoiceInfra with valid credit card information or other approved payment method. You authorize VoiceInfra to charge your payment method for all unpaid charges related to the Services, including applicable taxes.
3.3 Automatic Renewal
Subscriptions automatically renew for additional periods of the same duration as the initial subscription term at our then-current rates, unless you cancel your subscription before the end of the current Subscription Period by deleting your workspace or removing all subscription-based items (e.g., phone numbers).
3.4 Late Payments
If your automatic payment method fails, we will issue an invoice with a 14-day due date. A 7-day grace period will follow the due date. We reserve the right to suspend or terminate Services if payment is not received within this grace period. A late payment fee equal to the lesser of 10% of the past due amount or the maximum allowed by law may be charged for overdue payments.
3.5 Refunds
All payments are non-refundable unless explicitly stated otherwise or required by applicable law.
4. Use of Services
4.1 License Grant
Subject to your compliance with these Terms, VoiceInfra grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your business or personal purposes.
4.2 Acceptable Use
You agree to use the Services in compliance with all applicable laws and regulations. You must not use the Services to:
- Engage in any unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable conduct
- Interfere with or disrupt the integrity or performance of the Services
- Attempt to gain unauthorized access to the Services or related systems
- Transmit any material that contains viruses, trojan horses, or other harmful code
- Distribute unsolicited commercial messages (spam)
- Store or transmit content that infringes upon the intellectual property rights of others
4.3 Voice Synthesis and AI Usage Restrictions
When using our Services to create or deploy AI voice agents, you agree to:
- Only use voice models for which you have obtained proper rights or permissions
- Not create voice models that imitate specific individuals without their explicit consent
- Disclose at the beginning of each call that the voice is AI-generated, in compliance with applicable laws
- Not use the Services for impersonation with intent to defraud, cause harm, or wrongfully obtain anything of value
- Not use the Services to generate content that is defamatory, obscene, harassing, or that promotes illegal activities
- Respect all applicable telemarketing laws and regulations, including caller ID requirements
4.4 Compliance with Telemarketing Laws
You must comply with all applicable laws governing calls and text messages, including but not limited to:
- The Telemarketing and Consumer Fraud and Abuse Prevention Act
- The Telephone Consumer Protection Act (TCPA) and related FCC rules
- The Federal Trade Commission Act and Telemarketing Sales Rule
- State telemarketing laws and do-not-call regulations
- Laws requiring disclosure of AI voice use at the beginning of calls
4.5 Usage Limitations
VoiceInfra may impose usage limitations on the Services, including call volume, API request limits, or other restrictions as determined in our sole discretion. We will make reasonable efforts to notify you of such limitations in advance.
5. Content and Data
5.1 Your Content
Your Content means any data, information, materials, recordings, or other content that you upload, transmit, or provide to the Services. You retain all rights to Your Content that you upload to our Services.
5.2 License to Your Content
You grant VoiceInfra a worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, and display Your Content solely for the purpose of providing and improving the Services. This license terminates when you delete Your Content from our Services, except as necessary to comply with legal obligations or for limited technical purposes such as backups.
5.3 Content Restrictions
You may not upload, transmit, or otherwise make available through the Services any content that:
- Infringes any patent, trademark, trade secret, copyright, or other intellectual property rights
- Violates any law or regulation
- Contains viruses or any other harmful computer code
- Constitutes unsolicited advertising or promotional materials
- Contains personal information about individuals without their consent
- Is deceptive, misleading, or fraudulent
5.4 Data Processing and Privacy
Our collection and use of personal information is governed by our Privacy Policy, available at /privacy. You consent to the collection, use, and disclosure of information as described in our Privacy Policy.
5.5 AI Model Training
We will not use Your Content to train our artificial intelligence models without your explicit consent. You may control data processing options through your account settings. However, we may use aggregated and anonymized usage data to improve our Services.
5.6 Call Recording and Retention
If you enable call recording features, you are responsible for:
- Complying with all applicable laws regarding call recording, including obtaining necessary consents
- Disclosing to call participants that the call may be recorded
- Properly securing and managing recorded call data in compliance with applicable privacy laws
6. Intellectual Property Rights
6.1 VoiceInfra's Intellectual Property
The Services, including all intellectual property rights therein, are and shall remain the property of VoiceInfra and its licensors. The structure, organization, and code of the Services are valuable trade secrets and confidential information of VoiceInfra. Except for the limited license granted herein, nothing in these Terms gives you any right, title, or interest in or to the Services or any intellectual property rights related thereto.
6.2 Feedback
If you provide suggestions, ideas, or feedback about our Services (Feedback), you grant VoiceInfra a perpetual, irrevocable, non-exclusive, royalty-free right to use, modify, create derivative works from, distribute, and display such Feedback for any purpose without compensation to you.
6.3 Output Ownership
Subject to your compliance with these Terms, you own the output generated through your use of the Services (Output), provided that such Output does not infringe on the rights of others. However, your rights to use the Output do not include any rights to the underlying technology, algorithms, or models used to generate such Output.
7. Third-Party Services and Integrations
7.1 Third-Party Services
The Services may include or depend upon third-party services, software, or content. Your use of such third-party elements may be subject to additional terms and conditions. VoiceInfra is not responsible for any third-party services and makes no warranties about the operations, features, or functionality of such services.
7.2 Integrations
The Services may offer integrations with third-party applications or services. You acknowledge that:
- Such integrations may transmit Your Content to third-party services
- VoiceInfra is not responsible for the privacy practices or content of third-party services
- You use such integrations at your own risk
- Integration availability may change without notice
8. Confidentiality
8.1 Confidential Information
Confidential Information means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.
8.2 Protection of Confidential Information
Each party agrees to:
- Use the same degree of care to protect the other party's Confidential Information as it uses to protect its own
- Not disclose Confidential Information except to employees, contractors, and advisors who need to know it and who are bound by confidentiality obligations
- Only use Confidential Information to perform its obligations and exercise its rights under these Terms
8.3 Exclusions
Confidential Information does not include information that:
- Is or becomes publicly available without breach of these Terms
- Was known to the receiving party prior to its disclosure
- Is received from a third party without breach of any obligation owed to the disclosing party
- Is independently developed by the receiving party without use of Confidential Information
9. Indemnification
9.1 Your Indemnification Obligations
You agree to indemnify, defend, and hold harmless VoiceInfra, its officers, directors, employees, agents, and third parties from and against any losses, costs, liabilities, and expenses (including reasonable attorneys' fees) relating to or arising out of:
- Your use of or inability to use the Services
- Any content submitted by you
- Your violation of these Terms
- Your violation of any rights of a third party
- Your violation of any applicable laws or regulations
9.2 Procedure
VoiceInfra reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with VoiceInfra in asserting any available defenses.
10. Disclaimer of Warranties
THE SERVICES ARE PROVIDED AS IS AND AS AVAILABLE WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
VOICEINFRA DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS IN THE SERVICES WILL BE CORRECTED. VOICEINFRA IS NOT RESPONSIBLE FOR ANY FAILURES, DISRUPTIONS, OR DISTORTIONS IN THE TRANSMISSION OF INFORMATION OVER TELECOMMUNICATIONS NETWORKS.
VOICEINFRA DOES NOT WARRANT THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICES OR THAT THE SERVICES WILL BE FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION.
11. Limitation of Liability
11.1 Exclusion of Certain Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VOICEINFRA, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE SERVICES.
11.2 Limitation of Liability
VOICEINFRA'S TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU TO VOICEINFRA DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
11.3 Applicability
THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF VOICEINFRA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, VOICEINFRA'S LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
12. Dispute Resolution and Arbitration
12.1 Pre-Trial Dispute Resolution
For all disputes, you must first give us an opportunity to resolve your claim by sending a written description of your claim to hello@voiceai.services. We will attempt to resolve the dispute through good faith negotiation.
12.2 Arbitration
If we are unable to resolve a dispute within 60 days, any controversy or claim arising out of or relating to these Terms shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in San Francisco, California, unless we mutually agree otherwise.
12.3 Class Action Waiver
YOU AND VOICEINFRA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. UNLESS BOTH YOU AND VOICEINFRA AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING.
12.4 Exceptions
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights pending the completion of arbitration.
12.5 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice of law or conflict of law provisions.
13. Changes to Terms
VoiceInfra reserves the right to modify these Terms at any time. We will provide notice of material changes through the Services or by sending you an email. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.
14. Termination
14.1 Termination by You
You may terminate these Terms by discontinuing your use of the Services and deleting your account.
14.2 Termination by VoiceInfra
VoiceInfra may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.
14.3 Effect of Termination
Upon termination, your right to use the Services will immediately cease. The following sections shall survive termination: Intellectual Property Rights, Indemnification, Disclaimer of Warranties, Limitation of Liability, Dispute Resolution, and any other provision that by its nature should survive termination.
15. Force Majeure
Neither party shall be liable for any default or delay in the performance of its obligations under these Terms if and to the extent such default or delay arises out of causes beyond its reasonable control, including acts of God, acts of war, terrorism, civil disorders, labor disputes, government orders or acts, natural disasters, and network, power, or equipment failures.
16. Export Compliance
You agree to comply with all applicable export control laws and regulations. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist supporting country, and you are not listed on any U.S. Government list of prohibited or restricted parties.
17. Assignment
You may not assign or transfer these Terms or any rights or obligations hereunder without VoiceInfra's prior written consent. VoiceInfra may assign these Terms or any rights or obligations hereunder without your consent.
18. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
19. Entire Agreement
These Terms constitute the entire agreement between you and VoiceInfra regarding the Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning their subject matter.
20. Contact Information
If you have any questions about these Terms or our Services, please contact us at:
Email: hello@voiceai.services