Privacy Policy

VoiceInfra Privacy Policy

Last Updated: March 4, 2025

Introduction

VoiceInfra ("VoiceInfra", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, APIs, and related services (collectively, the "Services"). Please read this policy carefully. By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

  • Account Information: Information you provide when creating an account, such as name, email address, company name, and payment information.
  • Usage Data: Information about how you interact with our Services, including API usage, call metadata (like duration and routing, but not call content unless call recording is enabled by you), feature usage, IP addresses, browser type, and device information.
  • Content Data: Any data, information, or recordings ("Your Content") you upload or generate through the Services, such as audio files for voice model training (if you opt-in), call recordings (if enabled), or interaction data with your voice agents. We process this data solely to provide the Services as instructed by you.
  • Support Information: Information you provide when contacting our support team, including your contact details and the nature of your query.
  • Cookies and Tracking Technologies: We may use cookies and similar technologies to collect information about your browsing activities on our website to improve user experience and analyze site traffic.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our Services.
  • To process transactions and manage your account.
  • To improve, personalize, and expand our Services.
  • To understand and analyze how you use our Services.
  • To develop new products, services, features, and functionality.
  • To communicate with you, including for customer service, updates, and marketing purposes (where permitted).
  • To detect and prevent fraud and security issues.
  • To comply with legal obligations.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

  • With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf (e.g., payment processing, data hosting, analytics) under strict confidentiality agreements.
  • For Legal Reasons: We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
  • With Your Consent: We may share your information with your explicit consent.

4. Data Security

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings, if enabled, are retained according to the settings you configure or for a default period (e.g., 90 days) as specified in our documentation or Terms.

6. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict its processing. You can typically manage your account information and communication preferences through your account settings. For specific requests regarding your data, please contact us using the information below.

7. Cookies Policy

Our website uses cookies to enhance user experience. You can configure your browser to refuse cookies, but some parts of our website may not function properly without them. We use cookies for essential functions, performance analysis, and potentially for targeted advertising (you can manage preferences).

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: hello@voiceai.services