Call Management
Inbound, outbound & transfer controls
Integrate VoiceInfra seamlessly with your existing enterprise telephony infrastructure using our robust SIP interface. Manage inbound/outbound calls and leverage your own carriers.
Key Highlights
Discover what makes this feature stand out
SIP Interface
Connect reliably to your existing PBX, SBCs, and contact center platforms via standard SIP protocols.
BYO Carrier (SIP Trunk/DID)
Maintain control and leverage your existing carrier relationships by bringing your own SIP Trunks and DID numbers.
Inbound & Outbound Calls
Handle both incoming and outgoing enterprise call traffic through the integrated platform.
Call Analytics
Gain insights from detailed call records and optional sentiment analysis to understand performance.
Benefits
See how this feature can transform your business
Seamless integration with existing PBX/SBCs
Leverage existing carrier relationships (BYO)
Unified handling of inbound/outbound calls
Gain insights through detailed call analytics
Use Cases
Explore how this feature can be applied in different scenarios
How It Works
Get started with this feature in a few simple steps
SIP Connection Setup
Configure SIP endpoints to connect VoiceInfra with your existing PBX, SBC, or contact center platform.
Carrier Configuration (BYO)
Set up your own SIP trunks and manage DID numbers directly within the platform for seamless integration.
Connectivity Testing
Verify inbound and outbound call flows, ensuring successful connection and audio transmission.
Analytics Configuration
Define parameters for call data recording and access detailed analytics, including optional sentiment analysis.
Frequently Asked Questions
Find answers to common questions about this feature
Our platform supports standard SIP protocols (RFC 3261) and common codecs like G.711 (ulaw/alaw), G.729, and Opus, ensuring compatibility with most enterprise telephony systems.
You provide your SIP trunk credentials within our platform. We establish the connection, allowing you to route calls via your preferred carrier and manage your existing DID numbers.
You can configure specific routing rules for inbound DIDs to direct calls to appropriate AI agents or destinations. For outbound calls, agents can initiate calls via the platform using your configured SIP trunks.
Analytics include detailed call records (CDR), timestamps, call duration, status, participant information, and optional sentiment scoring derived from transcription analysis.
Ready to transform your operations?
Schedule a demo to see how our solutions work for your industry.