AI Phone Agents for Healthcare

Our AI-powered virtual assistant is designed to handle patient calls, assist with scheduling, and improve operational workflows in healthcare settings. The HIPAA-compliant AI phone agents assist hospitals, clinics, and pharmacies by helping book and confirm patient appointments, answering common inquiries, navigating IVR menus, and transferring calls to the right department or human agent with full context. Additionally, the AI can gather information for prescription refill requests and post-appointment follow-ups, reducing the administrative workload on healthcare staff.

Unlike traditional IVR systems that rely on pre-recorded menu options and rigid rule-based navigation, our AI uses large language models (LLMs) to engage in dynamic, human-like conversations. Instead of requiring patients to press buttons to navigate menus, they can simply describe their needs naturally, and the AI will intelligently interpret and route the call accordingly. This eliminates frustration and improves call resolution rates. Additionally, we provide context-aware call transfers, ensuring that when a patient needs to speak to a human agent, the full conversation history is passed along.

Our AI assists with appointment booking, confirmations, and follow-ups, reducing the burden on front desk staff. By leveraging LLM-powered Phone AI Agents, the system can verify patient details, check provider availability, gather information to schedule appointments, and send automated reminders to minimize no-show rates. The AI can also conduct post-appointment follow-ups, including patient satisfaction surveys and medication reminders, and gather information for prescription refill requests by communicating with pharmacies. This automation significantly enhances patient engagement, improves scheduling efficiency, and reduces administrative overhead.

We offer secure interfacing capabilities with electronic health record (EHR) systems via APIs or other methods, enabling access to necessary information like provider availability. Our system can interact with major platforms such as Epic, OpenDental, Dentrix, ChiroTouch, and eClinicalWorks to assist with tasks like checking appointment availability or verifying patient status based on information provided during the call, all while ensuring HIPAA compliance. This interfacing reduces manual lookups and enhances operational efficiency.

Our system is fully HIPAA-compliant, ensuring secure handling of Protected Health Information (PHI). All interactions are encrypted in transit and at rest, adhering to strict data security protocols. We enforce role-based access control (RBAC), multi-factor authentication, and audit logging to prevent unauthorized access. Our platform integrates with HIPAA-compliant EHR systems, allowing seamless and secure data retrieval. Additionally, we do not store sensitive patient information beyond the required timeframe, reducing compliance risks for healthcare organizations.