AI Voice Solution for Logistics
AI Freight Dispatch & Brokerage 24/7 Load Booking & Rates
Freight brokers and dispatchers lose loads every day because they can't answer every call. VoiceInfra helps you build a custom Voice AI agent that answers freight calls 24/7, matches shippers with carriers, books loads, negotiates rates within your rules, and syncs with your TMS. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your logistics operation.
Missed call from (310) 555-0519. Michael Torres, a carrier with an available reefer truck in Dallas, called at 10:45 PM looking for a backhaul load to Phoenix after a Fort Worth delivery. He found a load through a competitor's load board within 15 minutes.
With VoiceInfra, Michael's 10:45 PM call about a Dallas-to-Phoenix backhaul load is answered instantly. The AI matches his reefer truck to a produce shipment, negotiates the rate, and books the $2,400 load , zero loads lost after hours.
Call transcript, load match, rate negotiation, and booking synced to TMS.
How VoiceInfra handles your logistics workflow on every interaction.
You don't need an AI to say "leave a message." You need one that understands logistics-specific context and captures the details you need.
24/7 Load Booking & Matching
Build a Voice AI agent that matches shippers with carriers, checks capacity, books loads instantly, and updates your TMS in real-time. Customize the matching criteria to your business.
Intelligent Rate Negotiation
Configure your Voice AI to negotiate within your rate parameters, consider lane history, and book loads automatically. You set the pricing rules the AI follows.
TMS Integration
Connect your Voice AI agent to TMW, McLeod, ASCEND, and major TMS platforms for real-time load, rate, and carrier data. Your systems work together automatically.
Carrier Coordination
Your AI agent provides load details, pickup/delivery instructions, tracks drivers, and updates shippers. Every interaction follows your brokerage process.
See How Our AI Handles a Logistics Call
AI-Powered Workflow Automation
See how our AI intelligently automates complex workflows across industries, delivering consistent results with human-like understanding and precision.
Experience the power of AI-driven automation. Our intelligent workflows streamline your booking process, reduce no-shows, and enhance customer satisfaction with seamless, 24/7 availability.
Real Results from Real Customers
AI Consultant in Cairo Replaced Missed Calls with a 24/7 Voice AI Agent
A solo consultant deployed an AI voice agent that answers FAQs, qualifies leads, and books consultations 24/7.
Read Case StudySpanish Telecom Operator Runs 500+ AI Calls Daily in 5 Languages
A Spanish telecom operator scaled outbound AI calling to 500+ calls daily across 5 languages.
Read Case StudyIndustrial Trading Firm Deploys AI on Sentral PBX Across Countries
An industrial trading company deployed multi-country AI voice agents on Sentral PBX for global operations.
Read Case StudyWhy Traditional Approaches Fail for Logistics
After-Hours Load Loss
Carriers and shippers book loads at night and on weekends. Missing those calls means losing business to competitors who answer the phone.
Missed calls, lost revenue, and overwhelmed staff.
Rate Negotiation Takes Too Long
Manual rate negotiation takes 10-15 minutes per call. When calls come in fast, you can't handle the volume alone.
Rigid systems that fail to adapt to real-world workflows.
VoiceInfra
VoiceInfra is a visual platform where you build custom Voice AI agents without writing code. For freight brokerages, that means deploying agents that match loads, negotiate rates, and sync bookings in real-time , all through a visual builder you control.
Brokers deploy custom AI agents that fit their exact load matching and rate negotiation rules, booking every after-hours load.
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Works With Your Existing Tools
VoiceInfra connects with the tools your logistics team already uses. Call summaries, transcripts, and actions sync automatically, no workflow changes needed.
Start in minutes. No IT required.
Design Your Freight Dispatch Voice AI Agent
Define your AI agent's fast, precise personality and voice model. Build conversation flows for load matching, rate negotiation, carrier coordination, shipment tracking, and shipper updates using VoiceInfra's visual builder.
Train Your AI on Freight Knowledge
Upload your lane pricing, carrier preferences, load boards, rate negotiation parameters, and dispatch procedures. Configure RAG-powered responses so your AI negotiates rates within your parameters and books loads accurately on every call.
Connect Telephony & TMS Platforms
Point your SIP trunk to VoiceInfra and provision phone numbers. Integrate with your TMS (TMW, McLeod, ASCEND), load boards, and carrier databases for real-time load, rate, and capacity data sync.
Test, Deploy & Monitor Live Calls
Run test calls simulating load bookings, rate negotiations, carrier availability checks, and shipment tracking inquiries. Deploy with live call monitoring, load booking tracking, transcript review, and continuous fine-tuning of your AI agent's responses.
Frequently Asked Questions
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View All SolutionsBuild Your Freight Dispatch & Brokerage Voice AI Agent
Join logistics companies using VoiceInfra to match more loads, negotiate rates, and support carriers 24/7. Start with a template or build custom.