AI for Product Information
Use AI voice agents connected to your product catalogs and documentation to answer customer questions about features, specifications, pricing, and availability 24/7.
Key Advantages
Discover how our AI voice agents transform lead qualification
Instant Product Expertise
Provide immediate answers to product-related questions without making customers wait.
Accurate & Consistent Info
Ensure information provided is always based on approved documentation and data sources.
Knowledge Base Integration
Leverage RAG to pull details from product manuals, spec sheets, marketing materials, and FAQs.
Handle Comparison Queries
Assist customers in comparing different products or models based on specified features.
Availability & Pricing Checks
Integrate with inventory or pricing systems (via function calling) to provide real-time stock and cost information.
Support for Sales Teams
Equip sales reps with an internal AI tool to quickly look up product details during calls.
How AI Delivers Product Information
Connect AI voice agents to your product documentation and databases to answer customer queries accurately.
Upload Product Data
Provide product specifications, manuals, FAQs, and marketing materials to the knowledge base.
Configure Info Agent
Set up the AI agent to understand product-related questions and retrieve answers using RAG.
Integrate Dynamic Data (Optional)
Use function calling to connect the AI to real-time inventory or pricing databases.
Deploy & Monitor
Make the agent available via phone/widget and track common questions and information gaps.
Connect Your Product Data Sources
Integrate with PIM systems, e-commerce platforms, internal databases, and knowledge management tools.
Product Information Management (PIM) Systems
E-commerce Platforms (Shopify, Magento)
CRM Systems (for customer context)
Inventory Management Systems
Internal Databases (SQL, NoSQL)
Knowledge Management Systems
Content Management Systems (CMS)
Zapier / Make
Frequently Asked Questions
If information about a specific product isn't available in the uploaded documents, the AI should be configured to state that it doesn't have the information and offer to transfer the caller to a human agent or take a message.
Generally, AI agents are configured to provide factual information based on the provided data. They typically avoid subjective opinions unless specifically scripted to offer recommendations based on defined logic (e.g., "Products often bought together are X and Y").
The accuracy depends entirely on the quality and correctness of the data uploaded to the knowledge base. The AI retrieves information from these sources. Keeping the source documents accurate and up-to-date is essential.
Yes, the underlying language models are capable of understanding comparison requests (e.g., "Compare product A and product B on battery life"). It can extract the relevant specs for both products from the knowledge base and present them.
This requires setting up function calling. The AI agent, when asked about price or stock, makes an API call to your external inventory or pricing system, receives the real-time data, and relays it to the customer.
While the AI can provide information to support a purchase, placing an actual order typically involves transferring the customer to a sales agent or directing them to an e-commerce website, often due to payment processing and security requirements.
Ready to transform your operations?
Schedule a demo to see how our solutions work for your industry.