AI for Service Providers
Streamline operations for home service businesses (HVAC, plumbing, electrical, etc.) with AI voice agents that handle booking, dispatch coordination, technician updates, and customer inquiries 24/7.
Key Advantages
Discover how our AI voice agents transform lead qualification
24/7 Automated Booking
Capture every service request and book appointments anytime, integrating directly with your scheduling software.
Efficient Dispatch Coordination
Automate initial information gathering for dispatchers and provide AI assistance for assigning technicians.
Proactive Customer Updates
Automatically inform customers about technician ETAs, appointment reminders, and service status changes.
Urgent Request Handling
Identify and prioritize urgent service calls (e.g., leaks, no heat) and initiate escalation protocols.
Seamless FSM/CRM Integration
Connect with Field Service Management (FSM) software like ServiceTitan, Jobber, etc., to sync job details and customer data.
Reduced Missed Calls
Ensure every call is answered, especially during peak seasons or after hours, maximizing service opportunities.
How AI Assists Service Providers
Integrate VoiceInfra AI into your service workflow to manage customer interactions, scheduling, and dispatch communication efficiently.
Connect Systems
Integrate VoiceInfra with your Scheduling Software, FSM/CRM, and phone system.
Configure Agent Roles
Set up AI agents for specific tasks: booking calls, handling inquiries, providing dispatch support, or sending updates.
Define Service Protocols
Customize scripts for different service types, booking rules, and emergency handling procedures.
Deploy & Monitor
Activate AI agents and track performance metrics like successful bookings, call containment rates, and customer feedback.
Connect Your Field Service Stack
VoiceInfra integrates with leading Field Service Management (FSM) software, CRMs, scheduling tools, and communication platforms.
ServiceTitan
Jobber
Housecall Pro
FieldEdge
Service Fusion
Salesforce Field Service
HubSpot
Google Calendar / Outlook
Twilio
Vonage
Zapier
Make
Frequently Asked Questions
Yes, the AI can be configured to understand the nature and urgency of the service request through conversation. It can follow different protocols for routine maintenance booking versus emergency dispatch, including asking specific diagnostic questions and triggering alerts.
Integration typically occurs via API. The AI can query the FSM for technician availability, create new job tickets with details gathered from the call, update job statuses, and log communication history against customer records.
By integrating with your FSM or GPS/routing tools, the AI can potentially retrieve estimated arrival times based on technician location and schedule, and communicate these ETAs to customers proactively or upon request.
The AI is designed to seamlessly transfer calls to the appropriate human staff member when necessary (e.g., for complex issues, specific account problems, or customer preference). It provides the context of the AI conversation during the handoff.
You can configure the AI with rules based on service type, location, required skills, and technician availability stored in your scheduling or FSM system. The AI uses these rules to offer appropriate appointment slots and assign jobs correctly.
Yes, you can choose from various voice options and customize the scripts, greetings, questions, and overall conversational flow to match your company's brand and specific service offerings.
Ready to transform your operations?
Schedule a demo to see how our solutions work for your industry.