AI-Powered Technical Support
Provide instant, first-level technical support using AI voice agents equipped with your product documentation, troubleshooting guides, and knowledge base articles.
Key Advantages
Discover how our AI voice agents transform lead qualification
Instant First-Level Support
Offer immediate assistance for common technical issues, reducing customer wait times.
Knowledge Base Integration (RAG)
AI agents access manuals, FAQs, and technical docs in real-time to provide accurate solutions.
Consistent Troubleshooting
Ensure standardized troubleshooting steps are followed for common problems.
24/7 Availability
Provide round-the-clock technical assistance without requiring constant human staffing.
Reduced Agent Workload
Free up human support agents to handle more complex, escalated technical issues.
Seamless Escalation
Intelligently transfer complex issues to specialized human agents with full context.
How AI Technical Support Works
Integrate your knowledge resources with AI voice agents to provide automated troubleshooting and support.
Upload Knowledge Base
Upload technical manuals, troubleshooting guides, FAQs, and product docs to the platform.
Configure Support Agent
Set up the AI agent to understand technical queries and retrieve information from the knowledge base (RAG).
Define Escalation Paths
Configure rules for when and how to transfer calls to human support tiers.
Deploy & Monitor
Make the AI agent available via phone/widget and track resolution rates, common issues, and escalation patterns.
Connect Your Support Ecosystem
Integrate with helpdesk systems, knowledge management platforms, and CRMs for a unified support experience.
Zendesk
ServiceNow
Salesforce Service Cloud
Jira Service Management
Freshdesk
Knowledge Management Systems (e.g., Confluence via API)
CRM Systems (for customer context)
Internal Databases
Zapier / Make
Frequently Asked Questions
The AI is best suited for well-documented, common issues like setup instructions, basic troubleshooting steps ("Have you tried turning it off and on again?"), error code lookups, feature explanations, and answering "how-to" questions based on your knowledge base.
You upload your documents (PDF, DOCX, TXT, CSV, etc.) to the platform. The system processes and indexes this content, allowing the AI agent to use Retrieval-Augmented Generation (RAG) to find and synthesize relevant information during a call.
The AI is designed to recognize its limitations. If it cannot find a relevant answer in the knowledge base or the issue seems too complex, it will follow predefined escalation paths to transfer the call to a human agent, providing the conversation history.
Yes, if the troubleshooting steps are clearly documented in the knowledge base, the AI can guide the user through them sequentially, asking for outcomes at each step to determine the next action.
You update the AI's knowledge by uploading new or revised documents to the platform and attaching them to the relevant agent. Regularly maintaining the accuracy and completeness of your uploaded documentation is key.
Yes, through integration with your helpdesk system (like Zendesk or Jira Service Management), the AI can be configured to automatically create a support ticket with call details and transcripts, especially when escalating a call.
Ready to transform your operations?
Schedule a demo to see how our solutions work for your industry.