Voice Control for Internal Tools
Build voice interfaces for your internal dashboards, applications, or databases, allowing employees to perform tasks, look up information, or trigger actions using natural voice commands.
Key Advantages
Discover how our AI voice agents transform lead qualification
Hands-Free Operation
Allow employees to interact with systems while performing other tasks or when hands are occupied.
Faster Information Retrieval
Quickly query internal databases or dashboards for specific information using voice commands.
Streamlined Workflows
Trigger common actions or multi-step processes within internal tools through simple voice prompts.
Improved Accessibility
Provide an alternative interaction method for employees with disabilities.
Modern Employee Experience
Offer cutting-edge voice interaction for internal company tools.
Integration with Any API
Connect the voice interface to any internal tool or database that exposes an API.
How Voice for Internal Tools Works
Use the VoiceInfra API and function calling to connect a voice agent to your internal application APIs.
Identify Target Tool & API
Determine the internal tool/database to voice-enable and its available API endpoints.
Develop Middleware/Functions
Create functions that translate voice commands (interpreted by the AI) into specific API calls for your internal tool.
Configure Voice Agent
Set up the AI agent to understand relevant voice commands and trigger the appropriate middleware functions.
Build Front-End Interface (Optional)
Create a simple interface (web, app) where employees can initiate the voice interaction with the agent.
Handle Responses
The AI receives data back from the internal tool (via middleware) and relays it to the employee via voice.
Connects To Your Internal Systems
Requires your internal tools, databases, or dashboards to have APIs that can be called by your middleware.
Internal Databases (SQL, NoSQL)
Custom-Built Internal Applications
BI Dashboards (via API)
ERP/MRP Systems (via API)
Project Management Tools (Jira, Asana via API)
IT Service Management (ITSM) Tools
Any System with a Callable API
Frequently Asked Questions
Examples include: looking up customer order status, checking inventory levels, creating a support ticket, querying sales figures, finding employee contact info, starting/stopping timers, logging simple activities, etc. The possibilities depend on what your internal tools' APIs allow.
You configure the AI agent's natural language understanding model with the specific intents, commands, and entities relevant to your internal tools and workflows.
Security relies heavily on your implementation. Authentication is critical – ensuring only authorized employees can trigger actions. Your middleware must securely authenticate with both VoiceInfra and your internal tool APIs. Role-based access control should be enforced.
Authentication would likely happen at the interface level before the employee interacts with the voice agent, or the voice agent itself could potentially trigger an authentication flow (e.g., asking for an employee ID and PIN, though voice biometrics might be more advanced).
It can be either. You could build an internal app with a microphone button that uses the API, or potentially configure an internal phone extension that routes to a voice agent connected via SIP, which then uses function calling to interact with internal tools.
You will need developers capable of building the middleware/functions to interact with your internal APIs and potentially a simple front-end interface for employees to use the voice agent.
Ready to transform your operations?
Schedule a demo to see how our solutions work for your industry.