AI Voice Solution for Contact Center
AI-Powered Contact Center Automation Build Custom Voice AI Agents
Transform your contact center operations with VoiceInfra. Build a custom Voice AI agent that automates routine inquiries, provides 24/7 coverage, and enhances agent productivity. Use advanced LLM capabilities, natural voice synthesis, and seamless SIP integration to handle everything from simple questions to complex problem-solving. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your contact center processes. Perfect for inbound call centers, outbound call centers, customer support centers, and technical support operations.
Missed call from (212) 555-0187. James Fitzgerald called needing to change his shipping address before a $4,200 order shipped to his old apartment. Voicemail was full during the lunch rush.
With VoiceInfra, when James Fitzgerald calls during the lunch rush to update a shipping address on a $4,200 order, the AI answers instantly, verifies his identity, and confirms via SMS. No call goes to voicemail.
Identity verified via account lookup. Address updated on the fulfillment record and SMS confirmation sent.
How VoiceInfra handles your contact center workflow on every interaction.
You don't need an AI to say "leave a message." You need one that understands contact center-specific context and captures the details you need.
Multi-LLM Intelligence
Build a Voice AI agent that leverages OpenAI, Anthropic, Google, and Groq models to handle everything from simple inquiries to complex problem-solving with optimal cost efficiency. Choose the right model for each use case.
Premium Voice Synthesis
Configure your Voice AI with ElevenLabs, Cartesia, Rime Labs and more to deliver natural conversations with human-like speech patterns and emotional intelligence. Match your brand voice.
Zero-Disruption Integration
Connect your Voice AI directly to your existing PBX/SIP infrastructure (Cisco, Avaya, Genesys, etc.) without replacing systems or disrupting operations. Keep your current phone numbers.
Intelligent Knowledge Access
Configure your Voice AI with RAG-powered access to your documentation, websites and knowledge bases. Ensures accurate, consistent responses every time.
See How Our AI Handles a Contact Center Call
AI-Powered Workflow Automation
See how our AI intelligently automates complex workflows across industries, delivering consistent results with human-like understanding and precision.
Experience the power of AI-driven automation. Our intelligent workflows streamline your booking process, reduce no-shows, and enhance customer satisfaction with seamless, 24/7 availability.
Real Results from Real Customers
Telecom MSP Replaced Customer Service with AI Voice Agents
A telecom MSP deployed AI voice agents for customer service, slashing wait times and handling 500+ daily calls.
Read Case StudySpanish Telecom Operator Runs 500+ AI Calls Daily in 5 Languages
A Spanish telecom operator scaled outbound AI calling to 500+ calls daily across 5 languages.
Read Case StudyAustralian Telecom MSP Resells AI Agents on Yeastar PBX
An Australian MSP resells VoiceInfra AI voice agents to their Yeastar PBX customers as a managed service.
Read Case StudyWhy Traditional Approaches Fail for Contact Center
Rising Operational Costs
Traditional contact centers face escalating costs from staffing, training, and infrastructure maintenance. Every new agent adds significant overhead.
Missed calls, lost revenue, and overwhelmed staff.
Coverage Gaps
Providing 24/7 support with human agents is expensive and logistically challenging. Night shifts and holidays cost more and are harder to staff.
Rigid systems that fail to adapt to real-world workflows.
VoiceInfra
VoiceInfra answers every call instantly, resolves tier-1 issues using your knowledge base, and intelligently escalates complex cases to human agents with full conversation context.
Every call answered instantly, 80% of tier-1 issues resolved without human intervention, and agents focus only on high-value cases.
Compare Your Options
Works With Your Existing Tools
VoiceInfra connects with the tools your contact center team already uses. Call summaries, transcripts, and actions sync automatically, no workflow changes needed.
Start in minutes. No IT required.
Design Your Contact Center Voice AI Agent
Define your AI agent's personality, tone, and voice model. Select optimal LLM providers (OpenAI, Anthropic, Google, Groq) and voice providers (ElevenLabs, Cartesia, Rime Labs). Build conversation flows for support inquiries, account issues, and intelligent escalation using VoiceInfra's visual builder.
Train Your AI on Knowledge Base & Documentation
Upload your knowledge base articles, FAQs, product documentation, and support scripts. Configure RAG-powered responses so your AI delivers accurate, consistent answers and resolves tier-1 issues on every call.
Connect Telephony & Contact Center Infrastructure
Point your SIP trunk to VoiceInfra and provision phone numbers. Integrate with your existing PBX (Cisco, Avaya, Genesys), CRM, and help desk platforms. Zero infrastructure replacement, your AI works with your current stack.
Test, Deploy & Monitor Live Calls
Run test calls simulating common support scenarios, account inquiries, and escalations. Deploy incrementally across call types, with live call monitoring, sentiment analysis, transcript review, and continuous fine-tuning of your AI agent.
Frequently Asked Questions
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View All SolutionsBuild Your Contact Center Voice AI Agent
Join leading enterprises using VoiceInfra to reduce costs and improve service quality. Design your own agent or adjust workflows to match your contact center.