AI Voice Solution for Contact Center

AI-Powered Contact Center Automation Build Custom Voice AI Agents

Transform your contact center operations with VoiceInfra. Build a custom Voice AI agent that automates routine inquiries, provides 24/7 coverage, and enhances agent productivity. Use advanced LLM capabilities, natural voice synthesis, and seamless SIP integration to handle everything from simple questions to complex problem-solving. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your contact center processes. Perfect for inbound call centers, outbound call centers, customer support centers, and technical support operations.

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The Old Way

Missed call from (212) 555-0187. James Fitzgerald called needing to change his shipping address before a $4,200 order shipped to his old apartment. Voicemail was full during the lunch rush.

Order shipped to wrong address.
The VoiceInfra Way

With VoiceInfra, when James Fitzgerald calls during the lunch rush to update a shipping address on a $4,200 order, the AI answers instantly, verifies his identity, and confirms via SMS. No call goes to voicemail.

Identity verified via account lookup. Address updated on the fulfillment record and SMS confirmation sent.

Every call answered. Every order saved.
Enterprise Secure
Quick Setup
24/7 Support

How VoiceInfra handles your contact center workflow on every interaction.

You don't need an AI to say "leave a message." You need one that understands contact center-specific context and captures the details you need.

1

Multi-LLM Intelligence

Build a Voice AI agent that leverages OpenAI, Anthropic, Google, and Groq models to handle everything from simple inquiries to complex problem-solving with optimal cost efficiency. Choose the right model for each use case.

2

Premium Voice Synthesis

Configure your Voice AI with ElevenLabs, Cartesia, Rime AI and more to deliver natural conversations with human-like speech patterns and emotional intelligence. Match your brand voice.

3

Zero-Disruption Integration

Connect your Voice AI directly to your existing PBX/SIP infrastructure (Cisco, Avaya, Genesys, etc.) without replacing systems or disrupting operations. Keep your current phone numbers.

4

Intelligent Knowledge Access

Configure your Voice AI with RAG-powered access to your documentation, websites and knowledge bases. Ensures accurate, consistent responses every time.

See How Our AI Handles a Contact Center Call

Call in progress
Hi, I'm calling about a refund I've been waiting for. It's been almost two weeks and I haven't received any update.
I can look into that for you right away. Let me pull up your account. Can you give me your order number or the email address on the order?
Order #77241, under katherine.nguyen@email.com. It was a return for a pair of headphones.
I found your return, Katherine. It was received at our warehouse on the 18th and processed the next day. The refund of $178.50 was issued to your Visa card and should appear in 1 to 3 business days.
That's great news. I must have missed the notification. Thank you so much for checking.
Happy to help. I've also resent the refund confirmation email and receipt. Is there anything else I can assist you with today?
AI WORKFLOW AUTOMATION

AI-Powered Workflow Automation

See how our AI intelligently automates complex workflows across industries.

Incoming Customer Call

AI answers incoming customer calls 24/7 for support inquiries, account issues, product questions, and service requests.

Transitions
New Support Request
Account Inquiry
Talk to Agent
Cancel Request

Collect Customer Details

AI collects customer name, account number, contact information, and a brief description of the issue or inquiry.

Transitions
Customer Details Captured

Reschedule Callback

AI helps reschedule customer callbacks or follow-up calls, checks agent availability, and updates the callback queue automatically.

Transitions
Callback Rescheduled

Transfer to Agent

Complex issues, escalations, or VIP customers are transferred to a live agent with full conversation context and customer history.

Transitions
Agent Connected

Cancel Request

AI processes service or support request cancellations, updates the CRM, and notifies the assigned agent and team instantly.

Transitions
Request Cancelled

Issue Classification

AI classifies the inquiry by type (billing, technical, general, complaint), priority tier, and routes to the best available agent or queue.

Transitions
Issue Classified

Call Complete

Issue is successfully resolved or escalated. Summary and next steps are sent automatically to the customer and assigned agent.

Check Queue & Resources

AI checks agent availability, queue wait times, knowledge base for self-service resolution, and CRM for customer history.

Transitions
Resources Checked

Confirm Resolution

AI confirms issue details, proposed resolution, assigned agent or ticket number, and expected resolution time with the customer.

Transitions
Resolution Confirmed
Modify Request

Experience the power of AI-driven automation with intelligent workflows.

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Real Results from Real Customers

Telecom MSP Replaced Customer Service with AI Voice Agents

A telecom MSP deployed AI voice agents for customer service, slashing wait times and handling 500+ daily calls.

Read Case Study

Spanish Telecom Operator Runs 500+ AI Calls Daily in 5 Languages

A Spanish telecom operator scaled outbound AI calling to 500+ calls daily across 5 languages.

Read Case Study

Australian Telecom MSP Resells AI Agents on Yeastar PBX

An Australian MSP resells VoiceInfra AI voice agents to their Yeastar PBX customers as a managed service.

Read Case Study
GOT QUESTIONS?

Have questions about contact center automation? Just ask.

The team behind our contact center deployments answers every question in plain English. Want to hear it on your own calls instead? Tick the box and we'll include a live demo.

  • Answered by the people who deploy these
  • Live demo on your own calls, if you want one
  • A reply within one business day
No spam. Your question, our answer. That's it.

Why Traditional Approaches Fail for Contact Center

Rising Operational Costs

Traditional contact centers face escalating costs from staffing, training, and infrastructure maintenance. Every new agent adds significant overhead.

Result:

Missed calls, lost revenue, and overwhelmed staff.

Coverage Gaps

Providing 24/7 support with human agents is expensive and logistically challenging. Night shifts and holidays cost more and are harder to staff.

Result:

Rigid systems that fail to adapt to real-world workflows.

VoiceInfra

VoiceInfra answers every call instantly, resolves tier-1 issues using your knowledge base, and intelligently escalates complex cases to human agents with full conversation context.

Result:

Every call answered instantly, 80% of tier-1 issues resolved without human intervention, and agents focus only on high-value cases.

Compare Your Options

FeatureManual/VoicemailGeneric AITraditional Call CenterVoiceInfra
24/7 AI Voice Agents
No-Code Visual Workflow Builder
Human-Like Premium Voices
Multi-LLM Provider Choice
30+ Languages
Keep Your Existing Phone System
Call Transfer with Full Context
Call Analytics & Transcripts
Knowledge Base (RAG-Powered)
Setup TimeNoneDaysWeeksMinutes
PricingInstant (but loses calls)$49-99/mo (~80 min)$300-600/moFrom $49/mo (175 min)

Works With Your Existing Tools

VoiceInfra connects with the tools your contact center team already uses. Call summaries, transcripts, and actions sync automatically, no workflow changes needed.

Five9
Genesys
3CX
FreePBX
Salesforce
HubSpot
Slack
Microsoft Teams
View All Integrations

Start in minutes. No IT required.

1

Design Your Contact Center Voice AI Agent

Define your AI agent's personality, tone, and voice model. Select optimal LLM providers (OpenAI, Anthropic, Google, Groq) and voice providers (ElevenLabs, Cartesia, Rime AI). Build conversation flows for support inquiries, account issues, and intelligent escalation using VoiceInfra's visual builder.

2

Train Your AI on Knowledge Base & Documentation

Upload your knowledge base articles, FAQs, product documentation, and support scripts. Configure RAG-powered responses so your AI delivers accurate, consistent answers and resolves tier-1 issues on every call.

3

Connect Telephony & Contact Center Infrastructure

Point your SIP trunk to VoiceInfra and provision phone numbers. Integrate with your existing PBX (Cisco, Avaya, Genesys), CRM, and help desk platforms. Zero infrastructure replacement, your AI works with your current stack.

4

Test, Deploy & Monitor Live Calls

Run test calls simulating common support scenarios, account inquiries, and escalations. Deploy incrementally across call types, with live call monitoring, sentiment analysis, transcript review, and continuous fine-tuning of your AI agent.

Frequently Asked Questions

Your Voice AI agent is configured to recognize when issues require human expertise. It collects relevant information first, then seamlessly transfers to a human agent with complete context. This ensures efficient escalation while maintaining a smooth customer experience.

Yes. VoiceInfra offers direct SIP integration with all major PBX systems (Cisco, Avaya, Genesys, etc.) and pre-built connectors for popular CRM and helpdesk platforms. You preserve your existing infrastructure while adding AI capabilities.

Your Voice AI agent uses premium voice synthesis that includes natural speech patterns like breathing, pauses, and emotional inflection that happen exactly when they should. Most customers complete full conversations without realizing they are talking to AI.

VoiceInfra maintains redundant infrastructure and smart failover systems. Calls automatically route through backup providers or to human agents if any component experiences issues. Your customers never experience service interruption.

Your Voice AI agent handles unlimited concurrent calls with automatic scaling. Whether you need to handle seasonal peaks or unexpected spikes, the system adjusts capacity instantly without manual intervention.

No. VoiceInfra gives you a blank canvas to build your own custom contact center AI agent. Use our visual builder to design conversation flows, set routing rules, and adjust everything to match how your contact center operates. Most organizations get their AI agent running quickly by following our step-by-step setup.

Your Voice AI agent can be configured for both inbound and outbound workflows. For inbound calls, it answers, qualifies, and routes. For outbound calls, it handles surveys, notifications, and follow-ups. You set the rules for each scenario.

VoiceInfra integrates with Genesys, Five9, NICE, Avaya, Cisco, and all major contact center platforms through SIP and API connections. Your AI agent syncs call data, recordings, and analytics automatically.

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Browse all solutions to find the perfect AI voice solution for your industry.

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Build Your Contact Center Voice AI Agent

Join leading enterprises using VoiceInfra to reduce costs and improve service quality. Design your own agent or adjust workflows to match your contact center.

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