RAG-Powered Knowledge Base

Transform Documents into Conversational Intelligence

Import your documentation, policies, and FAQs into VoiceInfra's RAG system to give voice agents instant access to accurate, context-aware information during live conversations.

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RAG-Powered Knowledge Base

Key Benefits

Leveraging the RAG-Powered Knowledge Base integration provides several advantages:

  • Instant access to documentation during live calls
  • Support for multiple document formats (PDF, DOCX, TXT, CSV)
  • Automatic content updates through website crawling
  • Context-aware information retrieval using RAG technology
  • Zero latency response times for knowledge lookups

Setup Steps

Setting up the RAG-Powered Knowledge Base integration involves these key steps:

1
Upload Documents

Import your knowledge base documents through the platform dashboard.

2
Configure Website Crawler

Point to your website URLs for automatic content ingestion with adjustable depth control.

3
Assign to Agents

Select which knowledge sets are available to specific voice agents.

4
Test Retrieval

Validate information accuracy and response quality through test conversations.

Frequently Asked Questions

Our knowledge base supports PDF, DOCX, TXT, CSV, and other common document formats. For web content, our crawler can automatically ingest and index your website pages.
Our Retrieval-Augmented Generation (RAG) system processes your documents into a semantic index. During conversations, it matches user queries with relevant content and generates natural, contextually accurate responses.
Yes, our website crawler can automatically sync with your online documentation. For uploaded documents, you can replace or append content through the dashboard, and changes are reflected immediately.
Documents are processed and stored securely. You can control which agents have access to specific knowledge sets, and all data access is logged for audit purposes.

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Learn how easily you can connect VoiceInfra using this method.

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