Karel Integration

AI Voice Agents for Karel IPG1000 & IPG-Series PBX Systems

Deploy VoiceInfra AI voice agents on Karel IPG1000 and IPG-series PBX systems via extension-based registration. No SIP trunk, no hardware changes, no carrier dependency. Widely deployed across Turkey and the Middle East, Karel PBX systems power thousands of businesses. VoiceInfra AI agents register directly as PBX extensions, handling reception calls, after-hours inquiries, sales qualification, and customer follow-ups. As proven by our Turkish AI partner who deployed 4 AI agents per dealership on existing Karel infrastructure.

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KEY BENEFITS

Key Benefits

Leveraging the Karel integration provides several advantages.

Extension-based registration on Karel IPG1000 and IPG-series PBX — no SIP trunk needed

No hardware changes, no carrier dependency — works with existing Karel setup

Deploy multiple AI agent types per PBX: reception, after-hours, sales, follow-up

Proven in production across Turkish automotive dealerships

Works across all Karel IP-PBX models (IPG1000, IPG-series)

Turkish and multilingual AI voice support for regional deployments

HOW IT WORKS

Setup Steps

Setting up the Karel integration involves these key steps.

Register AI Agent as Karel Extension

Create extension numbers for your VoiceInfra AI agents on the Karel IPG1000 or IPG-series PBX. Configure extension credentials — no SIP trunk or carrier changes required.

Connect to VoiceInfra

Enter the Karel PBX extension credentials into the VoiceInfra dashboard. The AI agents register directly as SIP extensions on your Karel system.

Configure Agent Types

Set up your AI agents for each function — reception handling during business hours, after-hours call capture, sales lead qualification, and automated follow-up calls.

Deploy & Monitor Across Locations

Go live with AI agents on each dealership or branch location. Monitor all agents from a single VoiceInfra dashboard with real-time call analytics and transcripts.

FAQ

Frequently Asked Questions

Find answers to common questions about the Karel integration.

VoiceInfra works with Karel IPG1000 and all IPG-series PBX systems via standard SIP extension registration. If your Karel PBX supports SIP extensions, it is compatible. This covers the vast majority of Karel IP-PBX deployments across Turkey and the Middle East.

No. VoiceInfra AI agents register directly as extensions on your Karel PBX. There is no need for a separate SIP trunk, no carrier changes, and no additional telephony costs. Your existing phone lines and carrier remain exactly as they are.

Yes. You can deploy multiple AI agents as separate extensions on the same Karel PBX. For example, our Turkish partner runs 4 agents per dealership: reception, after-hours, sales, and follow-up. There is no limit beyond available extension capacity on your PBX.

Yes. While Karel PBX systems are most popular in Turkey and the Middle East, VoiceInfra works with any Karel IPG-series PBX deployment globally. The integration is based on standard SIP, so location is irrelevant as long as the PBX has internet connectivity.

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