Open standards communications solution

Discover how VoiceInfra revolutionizes 3CX phone systems by deploying AI agents directly on extensions instead of expensive phone numbers. See our real case study of seamless customer support automation with intelligent call transfers.

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Key Benefits

Leveraging the 3CX integration provides several advantages:

Deploy AI agents directly on 3CX extensions

No need to purchase additional phone numbers

Seamless call transfers with full context

5-minute configuration setup

Cost-effective alternative to traditional call centers

Superior customer experiences during peak demand

Setup Steps

Setting up the 3CX integration involves these key steps:

Configure Extension Integration

Set up VoiceInfra AI agent on a dedicated 3CX extension (e.g., Extension 32612).

Map Call Routing

Configure call routing rules for AI agent handling and human specialist transfers.

Set Transfer Logic

Define when and how AI agents transfer calls to human specialists with full context.

Test Extension Flow

Validate AI agent performance and call transfer workflows through comprehensive testing.

Frequently Asked Questions

Common questions about 3CX integration.

How does extension-based integration work?

Extension 32612 becomes your AI agent, handling calls and transferring to human specialists with full context - all configured in 5 minutes without purchasing phone numbers or custom telephony.

Does this work with other IP-PBX systems?

Yes, the same extension-based integration works identically with Yeastar, FreePBX, Asterisk, Avaya, and other IP-PBX systems.

What are the cost savings compared to traditional call centers?

VoiceInfra eliminates the complexity and cost of traditional call center alternatives while providing superior customer experiences during peak demand periods.

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Learn how easily you can connect VoiceInfra using this method.

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