Solution

AI Freight Dispatch & Brokerage 24/7 Load Booking & Rates

Build a Voice AI agent for freight dispatch and brokerage. Handle load bookings, rate negotiations, and carrier coordination automatically.

Freight brokers and dispatchers lose loads every day because they can't answer every call. VoiceInfra helps you build a custom Voice AI agent that answers freight calls 24/7, matches shippers with carriers, books loads, negotiates rates within your rules, and syncs with your TMS. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your logistics operation.

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Logistics AI Workflow
Logistics
Workflow Steps
1

Start

Welcome to Logistics AI Dispatch!
New Load
Status Update
+1
2

Collect Load Details

What are the pickup location, delivery destination, and cargo type?
Details Collected
Hazmat
3

Rate Negotiation

Checking lane history and current market rates for this route.
Rate Accepted
Counter Offer
+1
4

Driver Assignment

Finding available driver nearest to pickup location.
Driver Assigned
No Drivers
5

TMS Update

Updating load details in your Transportation Management System.
Sync Complete
6

Confirm Booking

Your load has been booked and driver is en route to pickup.
SMS Notification
End Call
Loads Booked

40%+

Cost Reduction

65%

Booking Speed

60% faster

Automation Rate

90%

Workflow Ready

All systems OK
AI WORKFLOW AUTOMATION

AI-Powered Workflow Automation

See how our AI intelligently automates complex workflows across industries, delivering consistent results with human-like understanding and precision.

Experience the power of AI-driven automation. Our intelligent workflows streamline your booking process, reduce no-shows, and enhance customer satisfaction with seamless, 24/7 availability.

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Features

Key Capabilities

Discover how our solution can transform your operations with these powerful features.

24/7 Load Booking & Matching

Build a Voice AI agent that matches shippers with carriers, checks capacity, books loads instantly, and updates your TMS in real-time. Customize the matching criteria to your business.

Intelligent Rate Negotiation

Configure your Voice AI to negotiate within your rate parameters, consider lane history, and book loads automatically. You set the pricing rules the AI follows.

TMS Integration

Connect your Voice AI agent to TMW, McLeod, ASCEND, and major TMS platforms for real-time load, rate, and carrier data. Your systems work together automatically.

Carrier Coordination

Your AI agent provides load details, pickup/delivery instructions, tracks drivers, and updates shippers. Every interaction follows your brokerage process.

Priority Load Routing

Configure your Voice AI to prioritize high-value loads, preferred carriers, and time-sensitive shipments. You set the rules, the AI executes them every time.

Key Benefits

Benefits

See how our solution can drive value for your organization.

Answer every freight call shippers, carriers, brokers, 24/7

Match loads faster with AI that knows your preferences

Negotiate rates automatically within your parameters

Reduce dispatch overhead while handling more volume

Keep your TMS updated without manual data entry

Handle more load volume without adding brokerage staff

Problems

Industry Challenges

Addressing the key challenges faced by organizations in your industry.

After-Hours Load Loss

Carriers and shippers book loads at night and on weekends. Missing those calls means losing business to competitors who answer the phone.

Rate Negotiation Takes Too Long

Manual rate negotiation takes 10-15 minutes per call. When calls come in fast, you can't handle the volume alone.

TMS Update Errors

Manual TMS updates lead to mistakes, double-bookings, and loads falling through the cracks during busy periods.

Peak Season Call Overwhelm

During peak season, call volume doubles or triples. One dispatcher physically cannot handle 50+ simultaneous calls.

We Solve These Challenges

Our solution is specifically designed to address these industry challenges and transform them into opportunities for growth.

See Our Solution
Step by Step

How We Bring Your Voice AI Agent to Life

From voice design to live deployment — a proven process to get your AI agent answering calls.

1

Design Your Freight Dispatch Voice AI Agent

Define your AI agent's fast, precise personality and voice model. Build conversation flows for load matching, rate negotiation, carrier coordination, shipment tracking, and shipper updates using VoiceInfra's visual builder.

2

Train Your AI on Freight Knowledge

Upload your lane pricing, carrier preferences, load boards, rate negotiation parameters, and dispatch procedures. Configure RAG-powered responses so your AI negotiates rates within your parameters and books loads accurately on every call.

3

Connect Telephony & TMS Platforms

Point your SIP trunk to VoiceInfra and provision phone numbers. Integrate with your TMS (TMW, McLeod, ASCEND), load boards, and carrier databases for real-time load, rate, and capacity data sync.

4

Test, Deploy & Monitor Live Calls

Run test calls simulating load bookings, rate negotiations, carrier availability checks, and shipment tracking inquiries. Deploy with live call monitoring, load booking tracking, transcript review, and continuous fine-tuning of your AI agent's responses.

Results

Success Metrics

See the measurable impact our solution delivers.

100%

Call Answer Rate

Every freight call gets answered

50%

Faster Booking

Quicker load matching

65%

Cost Reduction

Lower dispatch operational costs

FAQ

Frequently Asked Questions

Find answers to common questions about our solution.

Your Voice AI agent checks shipper requirements, carrier capacity, lane history, and equipment type. It matches loads instantly and negotiates within the rate parameters you set, considering market conditions and lane history.

VoiceInfra integrates with TMW, McLeod, ASCEND, Truckstop, and all major TMS platforms through API connections. Your AI agent gets real-time access to loads, rates, and carrier data.

Your Voice AI handles routine bookings and straightforward rate negotiations. For complex situations like hazmat, oversized loads, or special equipment, it transfers to your best broker with full context.

Not at all. VoiceInfra provides starter templates for common logistics workflows that you can customize, or you can build from scratch using our visual builder. Most freight brokers get their AI agent running quickly.
Customer Success

See How Our Customers Use This

Real businesses getting real results with Voice AI in this industry. Read their stories.

AI Consultant in Cairo Replaced Missed Calls with a 24/7 Voice AI Agent

A solo consultant deployed an AI voice agent that answers FAQs, qualifies leads, and books consultations 24/7.

Read Success Story

Spanish Telecom Operator Runs 500+ AI Calls Daily in 5 Languages

A Spanish telecom operator scaled outbound AI calling to 500+ calls daily across 5 languages.

Read Success Story

Industrial Trading Firm Deploys AI on Sentral PBX Across Countries

An industrial trading company deployed multi-country AI voice agents on Sentral PBX for global operations.

Read Success Story
Platform Features

Features That Power This Solution

Explore the VoiceInfra features that make this solution possible

24/7 AI Voice Agents

Human-like agents that never sleep, handling calls around the clock with natural conversation.

Explore Feature

Batch Call Processing

Scale outbound calling without scaling headcount — run hundreds of AI calls simultaneously.

Explore Feature

Real-Time Actions

Execute workflows, update CRMs, and trigger actions during live AI calls.

Explore Feature

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Build Your Freight Dispatch & Brokerage Voice AI Agent

Join logistics companies using VoiceInfra to match more loads, negotiate rates, and support carriers 24/7. Start with a template or build custom.

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