AI Voice Solution for Logistics

AI Freight Dispatch & Brokerage 24/7 Load Booking & Rates

Freight brokers and dispatchers lose loads every day because they can't answer every call. VoiceInfra helps you build a custom Voice AI agent that answers freight calls 24/7, matches shippers with carriers, books loads, negotiates rates within your rules, and syncs with your TMS. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your logistics operation.

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The Old Way

Missed call from (310) 555-0519. Michael Torres, a carrier with an available reefer truck in Dallas, called at 10:45 PM looking for a backhaul load to Phoenix after a Fort Worth delivery. He found a load through a competitor's load board within 15 minutes.

$2,400 backhaul load booked with competitor.
The VoiceInfra Way

With VoiceInfra, Michael's 10:45 PM call about a Dallas-to-Phoenix backhaul load is answered instantly. The AI matches his reefer truck to a produce shipment, negotiates the rate, and books the $2,400 load , zero loads lost after hours.

Call transcript, load match, rate negotiation, and booking synced to TMS.

Every load matched. Every mile paid.
Enterprise Secure
Quick Setup
24/7 Support

How VoiceInfra handles your logistics workflow on every interaction.

You don't need an AI to say "leave a message." You need one that understands logistics-specific context and captures the details you need.

1

24/7 Load Booking & Matching

Build a Voice AI agent that matches shippers with carriers, checks capacity, books loads instantly, and updates your TMS in real-time. Customize the matching criteria to your business.

2

Intelligent Rate Negotiation

Configure your Voice AI to negotiate within your rate parameters, consider lane history, and book loads automatically. You set the pricing rules the AI follows.

3

TMS Integration

Connect your Voice AI agent to TMW, McLeod, ASCEND, and major TMS platforms for real-time load, rate, and carrier data. Your systems work together automatically.

4

Carrier Coordination

Your AI agent provides load details, pickup/delivery instructions, tracks drivers, and updates shippers. Every interaction follows your brokerage process.

See How Our AI Handles a Logistics Call

Call in progress
This is Michael with Torres Transport. I've got a reefer truck in Dallas finishing a delivery tonight and I'm looking for a backhaul load to Phoenix.
Hey Michael, let me check what's available on the Dallas-to-Phoenix lane. What's your equipment type and when will you be empty and ready to load?
53-foot reefer, clean. I'll be empty in Fort Worth by 10 PM, so I can be in Dallas by midnight. Looking for at least $2.40 a mile.
I've got a great match. Produce load , 42,000 lbs of mixed vegetables , picking up in Dallas at 1 AM, delivering to a Phoenix distribution center by noon tomorrow. I can lock it at $2,400 flat, which works out to about $2.50 a mile on that lane. It's a regular shipper with quick loading, so you won't lose any time.
That works perfectly for me. Lock it in and send the rate confirmation and pickup details to my phone.
Done. Load #L-88421 is confirmed and booked. Rate confirmation and pickup instructions have been sent to your phone. The shipper has been notified and your carrier profile is updated. Drive safe and call if anything changes.
AI WORKFLOW AUTOMATION

AI-Powered Workflow Automation

See how our AI intelligently automates complex workflows across industries.

Incoming Freight Call

AI answers incoming shipper and carrier calls 24/7 for load booking, rate requests, and dispatch coordination.

Transitions
Book Load
Check Rates
Talk to Broker
Cancel Shipment

Collect Shipment Details

AI collects pickup location, delivery destination, freight type, trailer requirements, and shipment weight.

Transitions
Shipment Details Captured

Reschedule Delivery

AI helps reschedule pickup or delivery appointments and updates dispatch timelines automatically.

Transitions
New Delivery Schedule

Transfer to Broker

Complex freight negotiations, oversized loads, or special equipment requests are transferred to a live broker.

Transitions
Broker Connected

Cancel Shipment

AI processes shipment cancellations, updates the TMS, and notifies all carriers and dispatch teams instantly.

Transitions
Shipment Cancelled

Carrier Matching

AI matches available carriers based on route, equipment type, pricing rules, and delivery deadlines.

Transitions
Carrier Selected

Dispatch Complete

Shipment is successfully booked and dispatch details are sent automatically to the shipper and carrier.

Check Rates & Capacity

AI checks lane availability, carrier capacity, delivery timelines, and negotiated freight rates instantly.

Transitions
Rate Approved

Confirm Load Details

AI confirms pickup date, delivery location, assigned carrier, negotiated rate, and shipment timeline.

Transitions
Load Confirmed
Modify Shipment

Experience the power of AI-driven automation with intelligent workflows.

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Real Results from Real Customers

AI Consultant in Cairo Replaced Missed Calls with a 24/7 Voice AI Agent

A solo consultant deployed an AI voice agent that answers FAQs, qualifies leads, and books consultations 24/7.

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Spanish Telecom Operator Runs 500+ AI Calls Daily in 5 Languages

A Spanish telecom operator scaled outbound AI calling to 500+ calls daily across 5 languages.

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Industrial Trading Firm Deploys AI on Sentral PBX Across Countries

An industrial trading company deployed multi-country AI voice agents on Sentral PBX for global operations.

Read Case Study
GOT QUESTIONS?

Have questions about logistics automation? Just ask.

The team behind our logistics deployments answers every question in plain English. Want to hear it on your own calls instead? Tick the box and we'll include a live demo.

  • Answered by the people who deploy these
  • Live demo on your own calls, if you want one
  • A reply within one business day
No spam. Your question, our answer. That's it.

Why Traditional Approaches Fail for Logistics

After-Hours Load Loss

Carriers and shippers book loads at night and on weekends. Missing those calls means losing business to competitors who answer the phone.

Result:

Missed calls, lost revenue, and overwhelmed staff.

Rate Negotiation Takes Too Long

Manual rate negotiation takes 10-15 minutes per call. When calls come in fast, you can't handle the volume alone.

Result:

Rigid systems that fail to adapt to real-world workflows.

VoiceInfra

VoiceInfra is a visual platform where you build custom Voice AI agents without writing code. For freight brokerages, that means deploying agents that match loads, negotiate rates, and sync bookings in real-time , all through a visual builder you control.

Result:

Brokers deploy custom AI agents that fit their exact load matching and rate negotiation rules, booking every after-hours load.

Compare Your Options

FeatureManual/VoicemailGeneric AITraditional Call CenterVoiceInfra
24/7 AI Voice Agents
No-Code Visual Workflow Builder
Human-Like Premium Voices
Multi-LLM Provider Choice
30+ Languages
Keep Your Existing Phone System
Call Transfer with Full Context
Call Analytics & Transcripts
Knowledge Base (RAG-Powered)
Setup TimeNoneDaysWeeksMinutes
PricingInstant (but loses calls)$49-99/mo (~80 min)$300-600/moFrom $49/mo (175 min)

Works With Your Existing Tools

VoiceInfra connects with the tools your logistics team already uses. Call summaries, transcripts, and actions sync automatically, no workflow changes needed.

Salesforce
HubSpot
Zoho CRM
Slack
Microsoft Teams
Intercom
Google Calendar
Calendly
View All Integrations

Start in minutes. No IT required.

1

Design Your Freight Dispatch Voice AI Agent

Define your AI agent's fast, precise personality and voice model. Build conversation flows for load matching, rate negotiation, carrier coordination, shipment tracking, and shipper updates using VoiceInfra's visual builder.

2

Train Your AI on Freight Knowledge

Upload your lane pricing, carrier preferences, load boards, rate negotiation parameters, and dispatch procedures. Configure RAG-powered responses so your AI negotiates rates within your parameters and books loads accurately on every call.

3

Connect Telephony & TMS Platforms

Point your SIP trunk to VoiceInfra and provision phone numbers. Integrate with your TMS (TMW, McLeod, ASCEND), load boards, and carrier databases for real-time load, rate, and capacity data sync.

4

Test, Deploy & Monitor Live Calls

Run test calls simulating load bookings, rate negotiations, carrier availability checks, and shipment tracking inquiries. Deploy with live call monitoring, load booking tracking, transcript review, and continuous fine-tuning of your AI agent's responses.

Frequently Asked Questions

Your Voice AI agent checks shipper requirements, carrier capacity, lane history, and equipment type. It matches loads instantly and negotiates within the rate parameters you set, considering market conditions and lane history.

VoiceInfra integrates with TMW, McLeod, ASCEND, Truckstop, and all major TMS platforms through API connections. Your AI agent gets real-time access to loads, rates, and carrier data.

Your Voice AI handles routine bookings and straightforward rate negotiations. For complex situations like hazmat, oversized loads, or special equipment, it transfers to your best broker with full context.

Not at all. VoiceInfra provides starter templates for common logistics workflows that you can customize, or you can build from scratch using our visual builder. Most freight brokers get their AI agent running quickly.

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Build Your Freight Dispatch & Brokerage Voice AI Agent

Join logistics companies using VoiceInfra to match more loads, negotiate rates, and support carriers 24/7. Start with a template or build custom.

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