Sangoma

AI Voice Agents for Sangoma PBX & UC Platforms

Bring AI-powered voice automation to your Sangoma PBX ecosystem. VoiceInfra seamlessly connects with Sangoma Switchvox, PBXact, and FreePBX platforms, letting you deploy AI agents on extensions without changing your telephony setup. Handle customer calls 24/7, automate routine inquiries, and transfer complex issues to human agents with full conversation context. Works natively with Sangoma SIP trunks and phones.

See It In Action

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Key Benefits

Leveraging the Sangoma integration provides several advantages:

Deploy AI agents directly on Sangoma PBX extensions without additional phone numbers

Works with Switchvox, PBXact, and FreePBX — full Sangoma ecosystem support

24/7 call handling for after-hours and peak demand periods

Seamless call transfers to human agents with complete conversation history

No telephony infrastructure changes required

Scale AI agents across multiple locations and extensions

How It Works

Setup Steps

Setting up the Sangoma integration involves these key steps

Register AI Agent as PBX Extension

Add VoiceInfra AI agent as a SIP extension on your Sangoma PBX (Switchvox, PBXact, or FreePBX). Configure extension credentials in under 10 minutes.

Configure Call Routing Rules

Set up inbound call routing to direct calls to your AI agent extension. Configure time-based rules for after-hours and overflow handling.

Build Conversation Flows

Design your AI agent's conversation scripts using VoiceInfra's visual workflow builder. Customize greetings, FAQs, qualification questions, and transfer logic.

Deploy & Monitor Live Calls

Run test calls to validate call routing and conversation quality. Deploy to production and monitor performance through the VoiceInfra dashboard with real-time analytics.

FAQ

Frequently Asked Questions

Find answers to common questions about Sangoma integration

Yes, VoiceInfra integrates with Sangoma Switchvox (all versions), PBXact (v15+), and FreePBX (v15+). Integration is done via standard SIP extension registration — no custom modules or plugins required.

Absolutely. VoiceInfra AI agents register as SIP extensions alongside your existing Sangoma phones. Your team keeps using their desk phones and softphones exactly as before — the AI runs alongside them.

When a caller needs human assistance, the AI agent performs a supervised transfer through the Sangoma PBX. The human agent receives full conversation context before accepting the call. Transfers can be blind or attended based on your configuration.

No. Since AI agents register directly on your PBX extensions, incoming calls use your existing SIP trunks. There are no additional telephony costs beyond your current Sangoma setup — you only pay for the VoiceInfra AI agent subscription.

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