Solution

AI Hotels, B & Bs & Call Centers 24/7 Bookings & Guest Support

Build a Voice AI agent for hotels, B&Bs, and hospitality call centers. Handle reservations, guest inquiries, and call routing around the clock.

Guests and callers do not follow business hours. VoiceInfra helps you build a custom Voice AI agent that answers every call instantly, manages hotel and B&B reservations, handles group and event inquiries, provides room service and breakfast coordination, and routes calls to the correct department or property. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your hospitality processes. Perfect for hotels, motels, bed & breakfasts, inns, boutique lodges, and hospitality call centers.

Book a DemoAll Solutions
Enterprise Secure
Quick Setup
24/7 Support
portal.voiceinfra.ai
Hospitality AI Workflow
Hospitality
Workflow Steps
1

Start

Welcome to Hotel AI Concierge!
Reservation
Room Service
+1
2

Room Reservation

Checking availability for your dates.
Available
Fully Booked
3

Room Service Order

Taking your food and amenity request.
Order Taken
Special Request
4

PMS Update

Updating Property Management System.
Updated
5

Concierge Service

Providing local recommendations and transportation.
Info Provided
6

Request Complete

Your request has been processed. Enjoy your stay!
SMS Confirmation
End Call
Call Answer Rate

100%

Direct Bookings

40%+

Front Desk Work

65% less

Languages

30+

Workflow Ready

All systems OK
AI WORKFLOW AUTOMATION

AI-Powered Workflow Automation

See how our AI intelligently automates complex workflows across industries, delivering consistent results with human-like understanding and precision.

Experience the power of AI-driven automation. Our intelligent workflows streamline your booking process, reduce no-shows, and enhance customer satisfaction with seamless, 24/7 availability.

Get Started NowBook Demo
Features

Key Capabilities

Discover how our solution can transform your operations with these powerful features.

24/7 Reservation & Call Routing

Build a Voice AI agent that checks availability, books rooms, handles B&B inquiries, routes calls to the correct department or property, and syncs with your PMS and booking platforms in real-time. Customize the booking and routing workflows to match your operations.

Guest Communication & Concierge

Configure your Voice AI to send check-in instructions, handle special requests, provide local recommendations, answer FAQ about WiFi/breakfast/parking, and coordinate with front desk or call center agents automatically.

Room Service, Breakfast & Dining

Your AI agent takes room service or breakfast orders, confirms details, calculates pricing, sends orders to the kitchen, and provides delivery ETAs. You set the menu and ordering rules.

Group & Event Inquiry Handling

Configure your Voice AI to collect group size, dates, room block requirements, and event space needs. It provides initial pricing, schedules consultations, and transfers complex inquiries to your sales team with full context.

PMS & Booking Platform Integration

Connect your Voice AI to Opera, Cloudbeds, Airbnb, VRBO, Booking.com, and major PMS/call center platforms. Sync availability, rates, guest data, and call logs automatically. Your system, automated.

Key Benefits

Benefits

See how our solution can drive value for your organization.

Answer every guest and caller inquiry, 24/7

Increase direct bookings and reduce OTA dependency

Reduce front desk and call center workload significantly

Provide instant room service, breakfast, and concierge ordering

Serve international guests and route calls without multilingual staff

Handle group bookings and event inquiries automatically

Improve guest satisfaction and reviews with faster response

Problems

Industry Challenges

Addressing the key challenges faced by organizations in your industry.

Front Desk & Call Center Overwhelm

During check-in/out peaks or high call volumes, staff juggle arriving guests, phones, and requests. Long hold times hurt reviews and lose bookings.

After-Hours Booking & Inquiry Loss

Travelers and callers book at night. Missing calls means guests book through OTAs or competitors and you lose commissions.

Language Barriers & Repetitive Requests

International guests need support in their language. Staff spend most of their time on repetitive requests: WiFi, breakfast hours, local directions, and routing.

We Solve These Challenges

Our solution is specifically designed to address these industry challenges and transform them into opportunities for growth.

See Our Solution
Step by Step

How We Bring Your Voice AI Agent to Life

From voice design to live deployment — a proven process to get your AI agent answering calls.

1

Design Your Hospitality Voice AI Agent

Define your AI agent's welcoming, concierge-style personality and voice model with support for 30+ languages. Build conversation flows for reservations, room service ordering, guest inquiries, group bookings, and department routing using VoiceInfra's visual builder.

2

Train Your AI on Property Knowledge

Upload your room types, rates, amenities, menus, local recommendations, check-in/out policies, and FAQs. Configure RAG-powered responses so your AI delivers accurate property information and captures bookings on every call.

3

Connect Telephony, PMS & Booking Platforms

Point your SIP trunk to VoiceInfra and provision phone numbers. Integrate with your PMS (Opera, Cloudbeds), booking platforms (Airbnb, Booking.com, VRBO), and POS for real-time availability and guest data sync.

4

Test, Deploy & Monitor Live Calls

Run test calls simulating reservation bookings, room service orders, guest FAQs, and group inquiries in multiple languages. Deploy with live call monitoring, direct booking tracking, transcript review, and continuous fine-tuning of your AI agent's responses.

Results

Success Metrics

See the measurable impact our solution delivers.

100%

Call Answer Rate

Never miss a guest or caller

40%

More Direct Bookings

Reduce OTA dependency

65%

Less Front Desk Work

Reduction in repetitive tasks

FAQ

Frequently Asked Questions

Find answers to common questions about our solution.

Your AI agent checks real-time availability, explains room types and rates, books reservations, processes deposits, and routes calls to the correct department or property. Guests can also modify or cancel through the phone. You configure the booking and routing workflows.

Yes. Your AI agent takes orders, confirms details, calculates pricing, sends orders to the kitchen, and provides delivery ETAs. It also provides restaurant recommendations, attraction info, and local directions. You set the menu and concierge rules.

VoiceInfra integrates with Opera, Cloudbeds, RoomRaccoon, Mews, Airbnb, VRBO, Booking.com, and most major platforms via API. Real-time sync for availability, rates, guest information, and call logs.

Absolutely. Your AI agent supports 30+ languages, detects caller language automatically, and provides seamless support in the guest's preferred language. You choose the languages.

No. VoiceInfra gives you a blank canvas to build your own custom hospitality AI agent. Use our visual builder to design conversation flows, set booking and routing rules, and adjust everything to match your hotel, B&B, or call center processes.
Customer Success

See How Our Customers Use This

Real businesses getting real results with Voice AI in this industry. Read their stories.

Norwegian Business Integrated a VoiceInfra Call Widget Using Telnyx

A Norwegian business brought their Telnyx numbers to VoiceInfra and integrated an AI-powered call widget on their website.

Read Success Story

AI Consultant in Cairo Replaced Missed Calls with a 24/7 Voice AI Agent

A solo consultant deployed an AI voice agent that answers FAQs, qualifies leads, and books consultations 24/7.

Read Success Story

Spanish Telecom Operator Runs 500+ AI Calls Daily in 5 Languages

A Spanish telecom operator scaled outbound AI calling to 500+ calls daily across 5 languages.

Read Success Story
Platform Features

Features That Power This Solution

Explore the VoiceInfra features that make this solution possible

24/7 AI Voice Agents

Human-like agents that never sleep, handling calls around the clock with natural conversation.

Explore Feature

Smart Website Widget

Capture leads with an embedded AI call widget — visitors talk to AI instantly from your site.

Explore Feature

Multilingual Support

Handle calls in 30+ languages with automatic detection and natural accent delivery.

Explore Feature

Explore Other Solutions

Discover more industry-specific AI voice solutions tailored to your business needs

AI Phone System for Multilingual Call Centers 24/7 Global Customer Support

Build a Voice AI agent for your multilingual call center. Handle support in 30+ languages around the clock.

Learn More

AI Phone System for Technical Support 24/7 Troubleshooting & Issue Resolution

Build a Voice AI agent for your technical support center. Handle troubleshooting, ticketing, and escalation around the clock.

Learn More

AI Phone System for Emergency Response 24/7 Crisis Handling & Dispatch

Build a Voice AI agent for your emergency response center. Handle crisis triage, dispatch coordination, and public alerts around the clock.

Learn More

Browse all solutions to find the perfect AI voice solution for your industry.

View All Solutions

Build Your Hotels, B&Bs & Call Center Voice AI Agent

Join hotels, B&Bs, and hospitality call centers using VoiceInfra to capture every reservation and improve guest experience. Design your own agent or adjust workflows to match your property.

Schedule DemoTry AI Voice Demo