AI Voice Solution for Hospitality
AI Hotels, B & Bs & Call Centers 24/7 Bookings & Guest Support
Guests and callers do not follow business hours. VoiceInfra helps you build a custom Voice AI agent that answers every call instantly, manages hotel and B&B reservations, handles group and event inquiries, provides room service and breakfast coordination, and routes calls to the correct department or property. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your hospitality processes. Perfect for hotels, motels, bed & breakfasts, inns, boutique lodges, and hospitality call centers.
Missed call from (702) 555-0194. David Park needed a last-minute suite for his anniversary weekend while driving to Las Vegas. He got voicemail and booked through an OTA, costing the hotel 18% commission on $1,850.
With VoiceInfra, David Park's 5:15 PM call needing an anniversary weekend suite is answered instantly. The AI books a premium suite, upsells the anniversary package, and arranges dinner , all direct, zero OTA commission.
Suite confirmed in Cloudbeds, anniversary package upsold, digital check-in link sent, PMS synced.
How VoiceInfra handles your hospitality workflow on every interaction.
You don't need an AI to say "leave a message." You need one that understands hospitality-specific context and captures the details you need.
24/7 Reservation & Call Routing
Build a Voice AI agent that checks availability, books rooms, handles B&B inquiries, routes calls to the correct department or property, and syncs with your PMS and booking platforms in real-time. Customize the booking and routing workflows to match your operations.
Guest Communication & Concierge
Configure your Voice AI to send check-in instructions, handle special requests, provide local recommendations, answer FAQ about WiFi/breakfast/parking, and coordinate with front desk or call center agents automatically.
Room Service, Breakfast & Dining
Your AI agent takes room service or breakfast orders, confirms details, calculates pricing, sends orders to the kitchen, and provides delivery ETAs. You set the menu and ordering rules.
Group & Event Inquiry Handling
Configure your Voice AI to collect group size, dates, room block requirements, and event space needs. It provides initial pricing, schedules consultations, and transfers complex inquiries to your sales team with full context.
See How Our AI Handles a Hospitality Call
AI-Powered Workflow Automation
See how our AI intelligently automates complex workflows across industries, delivering consistent results with human-like understanding and precision.
Experience the power of AI-driven automation. Our intelligent workflows streamline your booking process, reduce no-shows, and enhance customer satisfaction with seamless, 24/7 availability.
Real Results from Real Customers
Norwegian Business Integrated a VoiceInfra Call Widget Using Telnyx
A Norwegian business brought their Telnyx numbers to VoiceInfra and integrated an AI-powered call widget on their website.
Read Case StudyAI Consultant in Cairo Replaced Missed Calls with a 24/7 Voice AI Agent
A solo consultant deployed an AI voice agent that answers FAQs, qualifies leads, and books consultations 24/7.
Read Case StudySpanish Telecom Operator Runs 500+ AI Calls Daily in 5 Languages
A Spanish telecom operator scaled outbound AI calling to 500+ calls daily across 5 languages.
Read Case StudyWhy Traditional Approaches Fail for Hospitality
Front Desk & Call Center Overwhelm
During check-in/out peaks or high call volumes, staff juggle arriving guests, phones, and requests. Long hold times hurt reviews and lose bookings.
Missed calls, lost revenue, and overwhelmed staff.
After-Hours Booking & Inquiry Loss
Travelers and callers book at night. Missing calls means guests book through OTAs or competitors and you lose commissions.
Rigid systems that fail to adapt to real-world workflows.
VoiceInfra
VoiceInfra integrates with your PMS and booking platforms so your AI agent captures direct bookings and syncs orders to your kitchen , not a front desk phone that rings unanswered while guests book through OTAs.
Direct bookings captured at zero OTA commission and room service orders sent to the kitchen instantly.
Compare Your Options
Works With Your Existing Tools
VoiceInfra connects with the tools your hospitality team already uses. Call summaries, transcripts, and actions sync automatically, no workflow changes needed.
Start in minutes. No IT required.
Design Your Hospitality Voice AI Agent
Define your AI agent's welcoming, concierge-style personality and voice model with support for 30+ languages. Build conversation flows for reservations, room service ordering, guest inquiries, group bookings, and department routing using VoiceInfra's visual builder.
Train Your AI on Property Knowledge
Upload your room types, rates, amenities, menus, local recommendations, check-in/out policies, and FAQs. Configure RAG-powered responses so your AI delivers accurate property information and captures bookings on every call.
Connect Telephony, PMS & Booking Platforms
Point your SIP trunk to VoiceInfra and provision phone numbers. Integrate with your PMS (Opera, Cloudbeds), booking platforms (Airbnb, Booking.com, VRBO), and POS for real-time availability and guest data sync.
Test, Deploy & Monitor Live Calls
Run test calls simulating reservation bookings, room service orders, guest FAQs, and group inquiries in multiple languages. Deploy with live call monitoring, direct booking tracking, transcript review, and continuous fine-tuning of your AI agent's responses.
Frequently Asked Questions
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View All SolutionsBuild Your Hotels, B&Bs & Call Center Voice AI Agent
Join hotels, B&Bs, and hospitality call centers using VoiceInfra to capture every reservation and improve guest experience. Design your own agent or adjust workflows to match your property.