Automated Appointment Reminders
Proactively remind clients, patients, or customers about upcoming appointments using automated voice calls. Allow recipients to confirm, cancel, or request rescheduling directly during the call.
Key Advantages
Discover how our AI voice agents transform lead qualification
Drastically Reduce No-Shows
Timely voice reminders significantly decrease the rate of missed appointments, saving time and revenue.
Interactive Call Actions
Enable recipients to confirm, cancel, or request to reschedule via voice commands or key presses during the reminder call.
Save Staff Time
Eliminate the time-consuming task of manual reminder calls, freeing up staff for other duties.
Integration with Scheduling Systems
Sync appointment data from your calendar or scheduling software to trigger reminders automatically.
Customizable Messages & Timing
Tailor the reminder message content and schedule calls at optimal times (e.g., 24/48 hours prior).
Confirmation Tracking
Track confirmation statuses directly within the platform or sync back to your scheduling system.
How Automated Reminders Work
Connect your scheduling data to trigger automated, interactive voice call reminders via batch processing.
Connect Scheduling Data
Integrate with your calendar/EHR/CRM or upload appointment lists via API/CSV.
Configure Reminder Agent
Set up the voice agent script with appointment details (date, time, location) and options (confirm, cancel, reschedule request).
Schedule Batch Campaign
Define when reminders should be sent (e.g., 24 hours before) and configure the batch call settings.
Monitor Outcomes
Track call results, confirmations, cancellation requests, and sync status updates back to relevant systems.
Connect Your Scheduling Tools
Integrate with calendars, practice management software, CRMs, and more to automate the reminder workflow.
Google Calendar / Outlook
EHR/EMR Systems (e.g., Epic, Dentrix via API)
Practice Management Software
Scheduling Software (Calendly, Acuity)
CRM Systems (Salesforce, HubSpot)
FSM Software (ServiceTitan, Jobber)
Zapier
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Frequently Asked Questions
It can integrate directly with many calendar and scheduling systems via API. Alternatively, you can upload appointment lists (e.g., CSV files) containing phone numbers and appointment details to trigger the batch reminder calls.
The AI can be configured to handle this. It might offer to transfer the call to a scheduling agent, provide instructions to reschedule online, or simply flag the appointment for manual follow-up regarding the reschedule request.
Caller ID options depend on the telephony setup (e.g., using platform numbers or BYO carrier via SIP). Typically, you can configure the outbound caller ID to display your business number.
The platform supports numerous languages for voice synthesis and potentially speech recognition (for interactive options). Check the platform's language support for details.
Confirmation data (confirmed, cancelled, requested reschedule) can often be pushed back to your integrated scheduling system via API or webhooks. Alternatively, you can view and export reports from the platform's analytics.
You can usually configure the AI agent to leave a concise reminder message on voicemail if detected, including the appointment details and callback information if needed.
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