Automated Voice Surveys
Conduct large-scale voice surveys for market research, customer satisfaction (CSAT/NPS), or employee feedback efficiently using AI voice agents and batch calling capabilities.
Key Advantages
Discover how our AI voice agents transform lead qualification
Reach Large Audiences Quickly
Leverage batch calling to contact thousands of participants for surveys in a short amount of time.
Consistent Survey Delivery
Ensure every participant receives the survey questions in the exact same way, reducing interviewer bias.
Natural Conversational Data
Capture open-ended responses in the participant's natural voice for richer qualitative insights.
Cost-Effective Data Collection
Significantly reduce the cost per survey compared to manual calling centers or other methods.
Detailed Analytics & Reporting
Analyze survey results, completion rates, and transcript data easily through the platform.
Flexible Scheduling
Schedule survey campaigns during optimal times for your target audience using batch call settings.
How Automated Surveys Work
Utilize AI voice agents and batch calling features to design, execute, and analyze voice surveys seamlessly.
Design Survey Agent
Create a voice agent with your survey script, including question logic and response handling.
Upload Contact List
Provide the list of phone numbers for the target survey participants (e.g., via CSV).
Configure Batch Campaign
Set campaign parameters like schedule, assigned agent, retry logic, and call frequency.
Launch & Analyze Results
Execute the campaign and monitor progress, then analyze collected responses and transcripts.
Connect Survey Data
Push survey results and participant data to your CRM, analytics tools, or data warehouses for further analysis.
CRM Systems (Salesforce, HubSpot)
Survey Platforms (e.g., SurveyMonkey via API/Zapier)
Data Warehouses (e.g., BigQuery, Snowflake)
Analytics Tools (e.g., Tableau, Power BI)
Google Sheets
Zapier
Make
Custom APIs
Frequently Asked Questions
The AI can handle various question types, including multiple-choice (spoken options), rating scales (e.g., 1-5), yes/no questions, and capturing open-ended verbal responses which are then transcribed.
Open-ended responses are transcribed into text. You can then analyze the text data directly, export it, or potentially use integrated NLP tools for sentiment analysis or topic extraction on the transcriptions.
Compliance is crucial. You are responsible for ensuring your contact lists and campaign timing comply with all relevant regulations (like TCPA in the US). The platform provides tools for managing opt-outs and scheduling calls within permissible hours, but legal compliance rests with the user.
Yes, you can configure conditional logic within the voice agent's script. Based on a participant's response to a question, the AI can ask different follow-up questions, creating a branching survey flow.
Campaign settings often allow you to configure behavior for voicemail. Options might include leaving a pre-recorded message, attempting a callback later, or simply marking the call as unanswered.
Yes, the analytics dashboard typically provides metrics on call statuses (completed, unanswered, busy, failed), survey completion rates, and potentially where in the survey participants tend to drop off.
Ready to transform your operations?
Schedule a demo to see how our solutions work for your industry.