MCP Integration
Voice agents that GET THINGS DONE - Execute real-time actions during conversations
Transform basic voice agents into powerful automation engines with Model Context Protocol (MCP) integration. Your customers can book appointments, update records, process payments, and trigger workflows - all during the same voice conversation. No more 'I'll send you a link' or 'you'll need to call back' - everything happens instantly.
Key Highlights
Discover what makes this feature stand out
Real-Time Tool Execution
Customers can book appointments, update records, process payments, and trigger workflows - all during the same voice conversation. No more hanging up to complete tasks elsewhere.
Universal Integration - No Code Required
Connect Microsoft Teams, Asana, Salesforce, Pipedream, or ANY external system in 60 seconds. Simply configure your MCP server and assign it to your agents.
Live Action Processing
No more 'I'll send you a link' or 'You'll need to call back' - everything happens instantly during the call. Customers get immediate results.
Dynamic Workflow Management
Your AI doesn't just understand what customers want, it DOES what they need. Multiple MCP servers can be connected for complex business processes.
Benefits
See how this feature can transform your business
Turn conversations into completed actions, not just information exchanges
Eliminate customer friction - no more multi-step processes or callbacks
Reduce abandonment rates - customers complete tasks during the call
Integrate with existing tools without expensive custom development
Scale complex workflows without human intervention
Convert more leads by removing completion barriers
Why Choose VoiceInfra for MCP Integration
Built by engineers who understand enterprise telephony complexity
Instant Deployment
Deploy in minutes, not months. No complex integrations or lengthy setup processes required.
Enterprise Security
SOC 2 compliant infrastructure with end-to-end encryption and enterprise-grade security.
Proven Scalability
Handle thousands of concurrent calls with sub-second response times and 99.9% uptime.
Expert Support
Direct access to our engineering team during setup and beyond. White-glove onboarding included.
Use Cases
Explore how this feature can be applied in different scenarios
Instant Appointment Booking
Customer calls to reschedule. AI instantly accesses scheduling system, shows available slots, books new time, sends confirmations, and updates CRM - all in one conversation.
Real-Time Order Management
Process orders, update shipping addresses, handle returns, and modify subscriptions during live conversations. No more 'please visit our website.'
Live CRM Updates
Automatically update customer records, create follow-up tasks, and trigger sales workflows based on conversation context. Your CRM stays current in real-time.
Automated Workflow Triggers
Trigger complex business processes like onboarding sequences, compliance checks, or approval workflows based on conversation outcomes.
How It Works
Get started with this feature in a few simple steps
Connect Your MCP Server
Set up your Model Context Protocol server or use existing integrations like Pipedream, Microsoft Teams, or Salesforce.
Configure Available Tools
Define which actions your agents can perform - booking appointments, updating records, processing payments, or custom workflows.
Assign to Voice Agents
Connect your MCP server to specific voice agents based on their role - sales agents get CRM access, support agents get ticketing systems.
Test & Deploy
Test the integration in our unified widget environment, then deploy live. Watch conversations turn into completed actions.
Implementation Timeline
Get up and running quickly with our streamlined deployment process
Day 1
Initial setup and configuration
Day 2-3
Integration and testing phase
Day 4-5
Training and optimization
Day 6+
Full production deployment
Technical Specifications
Enterprise-grade infrastructure built for reliability and scale
99.9% Uptime SLA
Enterprise-grade reliability with redundant infrastructure
Sub-second Response
Ultra-low latency for natural conversation flow
Global Infrastructure
Worldwide coverage with regional data centers
Multi-LLM Support
OpenAI, Anthropic, Google - choose the best model for your needs
Frequently Asked Questions
Find answers to common questions about this feature
From setup to deployment: 60 seconds. No development team required. Simply configure your MCP server, test it in our widget, and assign it to your agents.
Yes! You can connect multiple MCP servers to handle different business processes. Sales agents can access CRM tools while support agents access ticketing systems.
Any system that supports MCP protocol - Microsoft Teams, Asana, Salesforce, Pipedream, and hundreds more. Plus custom integrations for your proprietary systems.
Absolutely. MCP integration uses secure authentication and permission controls. Agents can only perform actions you explicitly authorize, with full audit trails.
Ready to transform your operations?
Schedule a demo to see how our solutions work for your industry.