PBX Extensions & SIP Config

Register your PBX extensions securely. Enter SIP credentials, configure call directions, and connect your phone system to AI agents.

Configure new extensions for your PBX system with SIP registration. Provide your PBX domain, SIP username & password, and set call directions. Advanced settings let you customize proxies, transport protocols, and system names. Whitelist our IP to ensure reliable SIP traffic and start automating calls with AI.

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Key Highlights

What Makes This Feature Special

Discover the powerful capabilities that drive real business results

Extension Details Setup

Create human-readable display names, assign unique extension numbers, and select call directions (inbound/outbound). Keep your phone system organized.

Secure SIP Registration

Connect using your PBX domain, SIP username, and password. Credentials are encrypted and used only for SIP registration with your PBX.

Firewall Whitelisting

Whitelist IP 51.81.221.91 in your PBX firewall. This ensures SIP traffic flows correctly between your PBX and our servers for reliable connectivity.

Advanced SIP Settings

Configure SIP proxies, registration proxies, and transport protocols (TCP/UDP/TLS). Use these for complex PBX environments that require specific routing.

How It Works

Get started with this feature in a few simple steps

Everything you need to transform your voice operations from start to finish

PBX Extension Configuration Form
Step 01

Create & Configure a PBX Extension

Fill in the extension details, SIP credentials, and call direction in one form. Set a display name and extension number, enter your PBX domain, SIP username and password, and choose inbound or outbound. Advanced options let you configure proxies and transport protocols for complex network setups. Whitelist IP 51.81.221.91 in your PBX firewall to ensure SIP traffic flows correctly.

  • Display name, extension number, and call direction
  • PBX domain, SIP username and password
  • Whitelist IP 51.81.221.91 for SIP traffic
  • Advanced proxy and transport settings (TCP/UDP/TLS)
Endless Possibilities
Scale your voice operations without limits
Benefits

Transform Your Business

Discover the measurable impact and advantages that drive real business growth

Register unlimited PBX extensions

Secure SIP credential storage

Flexible call direction configuration

Advanced proxy & transport settings

Firewall whitelisting for security

Human-readable extension names

Digits-only extension numbers

Ready for AI agent assignment after registration

Solutions

Industry Solutions

Discover how this feature powers tailored solutions across industries

AI-Powered Contact Center Automation Build Custom Voice AI Agents

Build a Voice AI agent for your contact center. Reduce costs by 40-60% while delivering superior customer experience.

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AI Hotels, B & Bs & Call Centers 24/7 Bookings & Guest Support

Build a Voice AI agent for your hotel or B&B. Handle bookings, guest inquiries, and call center support around the clock.

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AI Phone System for Plumbers 24/7 Emergency Call Handling & Scheduling

Build a Voice AI agent for your plumbing business. Handle emergency calls, service scheduling, and customer inquiries around the clock.

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Customer Success

See How Our Customers Use This

Real businesses getting real results with this feature. Read their stories.

How an Australian Telecom MSP Added AI Voice Agents to Their Hosted PBX Portfolio

A telecom and managed IT provider in Australia uses VoiceInfra AI agents on Yeastar for their own reception and resells AI voice services to their customers across real estate, healthcare, accounting, education, and logistics

Read Success Story

How a 30-Year Telecom MSP in Sydney Resells AI Voice Agents on Enreach

A Sydney-based telecom and IT solutions provider with 30+ years of experience resells VoiceInfra AI voice agents on Enreach to their business customers across legal, asset management, and professional services

Read Success Story

How a London Plumbing & Heating Company Deployed a VoiceInfra AI Agent on Yeastar P-Series for Out-of-Hours Call Handling

A London-based plumbing and heating company deployed a VoiceInfra AI agent on their Yeastar P-series PBX to handle emergency and out-of-hours calls, ensuring no customer goes unanswered after business hours

Read Success Story
Technical Excellence

Technical Specifications

Enterprise-grade infrastructure built for reliability and scale

Secure SIP Auth

Encrypted username & password

Firewall Whitelist

IP 51.81.221.91 required

Advanced Proxies

Custom SIP & registration proxies

Transport Options

TCP, UDP, TLS support

FAQ

Frequently Asked Questions

Find answers to common questions about this feature

PBX domain, SIP username, SIP password, extension number, and display name. Optional: proxy settings, transport protocol, and PBX system name.

You must whitelist IP 51.81.221.91 in your PBX firewall. This allows SIP traffic between your PBX and our servers for reliable call routing and AI agent connectivity.

Yes. Select call direction (inbound, outbound, or both) when creating the extension. AI agents can handle both directions automatically.

Advanced settings let you configure SIP proxies, registration proxies, and transport protocols (TCP/UDP/TLS). Use these if your PBX requires specific routing, NAT traversal, or security configurations.

Yes. Passwords are encrypted at rest and only used for SIP registration. We never expose credentials in logs, dashboards, or API responses.

Yes. Any PBX that supports standard SIP registration (FreePBX, Asterisk, 3CX, Vicidial, Issabel, etc.) works with our platform.

The extension appears in your dashboard. Assign AI agents, configure call routing, set up webhooks, and start handling calls automatically.

Yes. Update display names, SIP credentials, call directions, or advanced settings anytime from your dashboard. Changes apply immediately.

Check your PBX domain, username, and password. Ensure IP 51.81.221.91 is whitelisted in your firewall. Verify transport protocol matches your PBX settings (TCP/UDP/TLS).

No. Register one extension and assign an AI agent to it. The AI handles calls on that extension automatically. You can also route AI calls to human extensions when needed.
Platform Features

Continue Exploring VoiceInfra

Discover more ways VoiceInfra can transform your voice AI experience

Smart Call Management Platform

Transform your business phone system into a competitive advantage. Route calls professionally, eliminate voicemail waste, and ensure every customer interaction sounds like they're talking to a full enterprise team - even when it's just you answering from your home office.

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Webhooks

Configure webhook endpoints to receive POST requests with call data when calls complete. Each webhook includes an X-VoiceInfra-Signature header for HMAC-SHA256 verification. Monitor delivery status, view recent logs, and troubleshoot issues from your dashboard.

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Automated Post-Call Emails

Stop manually sending follow-up emails after calls. Our Email Configuration feature automatically sends professional post-call summaries via email. Connect any SMTP server (Gmail, Outlook, SendGrid, AWS SES), configure sender details, and enable automated emails for every call. Complete with call recordings, transcripts, AI analysis, and next steps – all in a beautifully formatted email. Setup in 5 minutes. Impress customers forever.

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Ready to transform your operations?

Schedule a demo to see how our solutions work for your industry.