WhatsApp Chat & Messaging

Automate WhatsApp conversations. AI answers questions, captures leads, and manages chats 24/7.

Connect your WhatsApp Business number for automated text messaging. AI agents handle customer inquiries, qualify leads, and provide instant support through chat. Configure webhooks for real-time message delivery, manage multiple numbers, and use rich media to engage customers. Scale your WhatsApp chat support without adding staff.

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Key Highlights

What Makes This Feature Special

Discover the powerful capabilities that drive real business results

AI-Powered Chat Automation

AI answers customer messages instantly. Handles FAQs, order status, and booking requests automatically. No wait times, no missed messages.

Lead Capture & Qualification

Collect customer info (name, email, phone) before starting the chat. AI qualifies leads and routes hot prospects to your sales team.

Rich Media Messaging

Send images, PDFs, documents, and location pins. AI can generate and send receipts, menus, product catalogs, or invoices automatically.

Real-Time Webhook Sync

Instant message delivery via webhooks. No polling, no delays. Messages appear in your dashboard the moment they arrive from Meta servers.

How It Works

Get started with this feature in a few simple steps

Everything you need to transform your voice operations from start to finish

WhatsApp Webhook Configuration
Step 01

Connect Your WhatsApp Number & Configure Webhooks

Add your WhatsApp Business integration and set up the webhook so messages reach your dashboard in real time. Copy the webhook URL and verify token, follow the setup steps, and your number is active and ready for AI chat automation.

  • Add WhatsApp Business integration in one click
  • Webhook URL and verify token provided
  • Step-by-step setup instructions included
  • Webhook status shows Active once connected
WhatsApp Conversations Inbox
Step 02

Manage Conversations & AI Responses

Every incoming WhatsApp message appears in the Conversations tab. Open any chat to see the full message history, AI responses, and customer details. Monitor how your AI agent handles conversations and step in when needed.

  • All conversations in one inbox
  • Full message history per contact
  • AI responses visible alongside customer messages
  • Switch between active chats instantly
Endless Possibilities
Scale your voice operations without limits
Benefits

Transform Your Business

Discover the measurable impact and advantages that drive real business growth

24/7 automated chat support on WhatsApp

Instant responses to customer inquiries

Capture and qualify leads automatically

Manage multiple WhatsApp Business numbers

Rich media support (images, PDFs, docs, locations)

Webhook-based real-time message sync

AI qualification and smart routing

Secure and encrypted messaging

Message templates for proactive notifications

Human handoff for complex conversations

Solutions

Industry Solutions

Discover how this feature powers tailored solutions across industries

AI Marketing & Digital Agency Automation 24/7 Lead Capture & Campaigns

Build a Voice AI agent for your marketing agency. Handle lead capture, campaign management, and client support around the clock.

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AI E-Commerce, Fashion & Subscriptions 24/7 Orders & Support

Build a Voice AI agent for your e-commerce business. Handle orders, customer support, and subscription management around the clock.

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AI Sales Automation 24/7 Lead Qualification & Outreach

Build a Voice AI agent for your sales team. Handle lead qualification, outreach campaigns, and appointment setting around the clock.

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Customer Success

See How Our Customers Use This

Real businesses getting real results with this feature. Read their stories.

How a Norwegian Business Integrated a VoiceInfra Call Widget on Their Website Using Telnyx Numbers

A Norwegian business brought their Telnyx phone numbers to VoiceInfra and integrated an AI-powered call widget on their website, enabling instant voice conversations with visitors

Read Success Story

How a UAE Business Advisory Firm Automated Lead Follow-Up with AI Voice Agents

A UAE-based company formation and business advisory firm deployed multiple VoiceInfra AI agents to call social media leads instantly, with Zoho CRM integration triggering calls and updating lead records automatically

Read Success Story
Technical Excellence

Technical Specifications

Enterprise-grade infrastructure built for reliability and scale

AI Chat Agent

Natural language understanding & responses

Webhook Sync

Real-time message delivery via Meta API

Rich Media

Images, PDFs, docs, locations, contacts

Secure Messaging

End-to-end encryption + secure webhooks

FAQ

Frequently Asked Questions

Find answers to common questions about this feature

When a customer messages your WhatsApp Business number, the message is forwarded to your AI agent via webhook. The AI understands the message, checks your knowledge base or database, and replies instantly. You can toggle AI on or off per conversation.

Message templates are pre-approved message formats required for proactive notifications (appointment reminders, shipping alerts, payment receipts). You need Meta approval for templates (usually 24-48 hours). Customer-initiated messages within the 24-hour window don't require templates.

Webhooks provide real-time message delivery. When a customer sends a message, Meta immediately sends a notification to your configured webhook URL. Your dashboard updates instantly. No polling, no delays, no missed messages.

Yes. Add as many WhatsApp Business numbers as you need. Each number has its own chat list, webhook configuration, and optional AI agent. Manage everything from a single dashboard.

You can configure AI to collect customer information (name, email, phone, company) before or during the conversation. AI qualifies leads based on your criteria and can route hot prospects to your sales team or CRM.

AI can automatically transfer the chat to a human agent. You configure the rules complex issues, VIP customers, or specific keywords trigger handoff. The human agent receives full chat context so the customer doesn't repeat themselves.

Yes. WhatsApp uses end-to-end encryption for all messages. Webhook connections use secure tokens. Chat history and media are stored securely with role-based access. Enterprise-grade security for all conversations.

Yes, but the number must be migrated from the WhatsApp Business app to the Business API. Backup your chat history first. Once migrated, customers won't notice a difference they still message the same number, but you get AI automation and advanced features.

Meta charges per conversation (24-hour session). Rates vary by country and category (service, utility, marketing). Typically $0.005-$0.10 per conversation. Our platform has separate pricing. Overall cost is much lower than hiring chat support staff.

Yes. AI automatically detects the customer's language and responds in the same language. Supports 100+ languages including Spanish, French, German, Hindi, Arabic, and Mandarin. Perfect for international businesses.

Your dashboard shows chat analytics message volume, response times, resolution rates, and customer satisfaction. Track which queries AI handles vs escalates. Export reports for analysis and optimization.
Platform Features

Continue Exploring VoiceInfra

Discover more ways VoiceInfra can transform your voice AI experience

Website AI Widget Voice & Chat

Embed a customizable AI widget on your website that handles voice calls and live chat conversations. Configure appearance, collect lead information through forms, and let your AI agent engage visitors 24/7, no coding required beyond a single script tag.

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Batch Calling Campaigns

Create outbound calling campaigns in 3 simple steps. Define your campaign name and caller ID, choose when to start (immediately or scheduled), and add phone numbers manually or via CSV import. CSV uploads support per-call variables like name and company for personalized AI conversations. Maximum 100 numbers per batch.

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Multilingual 30+ Languages

Break language barriers with AI that understands 30+ languages instantly. VoiceInfra connects you to leading transcription engines (ElevenLabs, OpenAI, Cartesia, Deepgram, Groq, Speechmatics, Hamsa) so you get the best accuracy for every accent and dialect. Your agents respond naturally, no matter where your customers call from.

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