AI Voice Solution for E-Commerce & Retail
AI E-Commerce, Fashion & Subscriptions 24/7 Orders & Support
Online shoppers, fashion buyers, and subscribers need instant support at all hours. VoiceInfra helps you build a custom Voice AI agent that answers every call instantly, tracks orders, processes returns and exchanges, provides accurate sizing guidance, manages subscription billing, and handles VIP loyalty programs. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your e-commerce, fashion, and subscription processes. Perfect for online stores, DTC brands, fashion retailers, and subscription services.
Missed call from (917) 555-0250. Michael Torres ordered a blazer for a job interview but it arrived too large. He called at 9 PM for an overnight exchange but got voicemail. The shipping window closed and he bought from a competitor.
With VoiceInfra, Michael Torres's 9:12 PM call needing an overnight blazer exchange before his 10 AM interview is answered instantly. The AI matches the correct size from his measurements and places an overnight replacement , no exchange goes unresolved.
Order pulled from Shopify, size matched via measurements, overnight replacement placed, return label generated.
How VoiceInfra handles your e-commerce & retail workflow on every interaction.
You don't need an AI to say "leave a message." You need one that understands e-commerce & retail-specific context and captures the details you need.
24/7 Order Tracking & Returns Processing
Build a Voice AI agent that lets customers check order status, tracking numbers, delivery ETAs, process return requests, generate labels, issue refunds, and handle exchanges automatically. Customize the tracking and return workflows to match your policies.
Sizing Guidance & Fit Recommendations
Configure your Voice AI to ask about body measurements, fit preferences, and item type. It compares to size charts, provides model measurements, and recommends the best size to reduce returns. You set the sizing rules.
Subscription & Billing Management
Your AI agent handles subscription inquiries, processes plan changes, manages billing updates, handles failed payments, and coordinates renewals automatically. You configure the billing workflows.
Collection Updates & VIP Loyalty
Configure your Voice AI to provide new collection details, launch dates, restock alerts, recognize VIP customers, apply loyalty benefits, and provide personalized recommendations automatically.
See How Our AI Handles a E-Commerce & Retail Call
AI-Powered Workflow Automation
See how our AI intelligently automates complex workflows across industries, delivering consistent results with human-like understanding and precision.
Experience the power of AI-driven automation. Our intelligent workflows streamline your booking process, reduce no-shows, and enhance customer satisfaction with seamless, 24/7 availability.
Real Results from Real Customers
Norwegian Business Integrated a VoiceInfra Call Widget Using Telnyx
A Norwegian business brought their Telnyx numbers to VoiceInfra and integrated an AI-powered call widget on their website.
Read Case StudyAI Consultant in Cairo Replaced Missed Calls with a 24/7 Voice AI Agent
A solo consultant deployed an AI voice agent that answers FAQs, qualifies leads, and books consultations 24/7.
Read Case StudySpanish Telecom Operator Runs 500+ AI Calls Daily in 5 Languages
A Spanish telecom operator scaled outbound AI calling to 500+ calls daily across 5 languages.
Read Case StudyWhy Traditional Approaches Fail for E-Commerce & Retail
After-Hours Support & Launch Chaos
Online shoppers and subscribers browse at night. During new collection launches or flash sales, call volume spikes dramatically. Support teams cannot handle the surge.
Missed calls, lost revenue, and overwhelmed staff.
Sizing Confusion & Return Overwhelm
Customers return items due to poor fit. Sizing questions consume most of support time. Manual return processing takes significant time per call.
Rigid systems that fail to adapt to real-world workflows.
VoiceInfra
VoiceInfra integrates with your e-commerce platform so your AI agent provides sizing guidance and processes exchanges in real time , not a ticket system that takes 24 hours to respond.
Return rates reduced through accurate sizing guidance and exchanges shipped the same night.
Compare Your Options
Works With Your Existing Tools
VoiceInfra connects with the tools your e-commerce & retail team already uses. Call summaries, transcripts, and actions sync automatically, no workflow changes needed.
Start in minutes. No IT required.
Design Your E-Commerce Voice AI Agent
Define your AI agent's brand-aligned personality, tone, and voice model. Build conversation flows for order tracking, returns processing, sizing guidance, subscription management, and VIP loyalty handling using VoiceInfra's visual builder.
Train Your AI on Product & Policy Knowledge
Upload your product catalog, size charts, fit guides, return policies, subscription plans, and promo codes. Configure RAG-powered responses so your AI delivers accurate sizing recommendations, order status, and policy information on every call.
Connect Telephony & E-Commerce Platforms
Point your SIP trunk to VoiceInfra and provision phone numbers. Integrate with your e-commerce platform (Shopify, WooCommerce, Magento), subscription manager (Recharge, Chargebee), and payment gateway for real-time order and customer data sync.
Test, Deploy & Monitor Live Calls
Run test calls simulating order inquiries, return requests, sizing questions, and subscription changes. Deploy with live call monitoring, return rate tracking, transcript review, and continuous fine-tuning of your AI agent's responses.
Frequently Asked Questions
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View All SolutionsBuild Your E-Commerce, Fashion & Subscription Voice AI Agent
Join online stores, fashion brands, and subscription services using VoiceInfra to provide instant support and increase retention. Design your own agent or adjust workflows to match your business.