Acuity Scheduling Integration

Professional Voice Appointment Booking with Acuity

Connect Acuity Scheduling with VoiceInfra AI agents to enable sophisticated appointment booking through natural voice conversations. Handle complex scheduling scenarios including intake forms, package bookings, membership scheduling, and payment processing - all through phone calls. Perfect for salons, clinics, consultants, and service businesses that need advanced scheduling features with the convenience of voice automation.

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KEY BENEFITS

Key Benefits

Leveraging the Acuity Scheduling integration provides several advantages.

Professional voice booking with advanced Acuity scheduling features

Automatic intake form completion during phone conversations

Package, membership, and prepaid session booking support

Secure payment processing integration for paid appointments

Advanced scheduling rules including buffers, limits, and restrictions

Client management with access to booking history and notes

Multi-staff scheduling with individual availability management

Automated reminders, follow-ups, and no-show prevention

HOW IT WORKS

Setup Steps

Setting up the Acuity Scheduling integration involves these key steps.

Connect Acuity Account

Link your Acuity Scheduling account using secure API authentication and OAuth.

Configure Services

Select which Acuity services, appointment types, and staff members are available for voice booking.

Set Up Intake Forms

Map Acuity intake questions to voice conversation flows for automated information collection.

Configure Payment Processing

Set up payment collection for paid appointments through Stripe, Square, or other Acuity payment providers.

Test Complex Scenarios

Validate booking with packages, payments, intake forms, and multi-staff scheduling.

FAQ

Frequently Asked Questions

Find answers to common questions about the Acuity Scheduling integration.

Yes, VoiceInfra AI agents can ask Acuity intake questions naturally during the call and populate forms automatically. Customers provide their information conversationally, eliminating the need to fill out separate web forms before or after booking.

For services requiring payment, AI agents can collect payment information securely over the phone using Acuity's integrated payment processors (Stripe, Square, PayPal). Alternatively, agents can send payment links via SMS or email after booking confirmation.

Yes, VoiceInfra fully supports Acuity's package and membership features. AI agents can check remaining package credits, book sessions from available packages, track membership benefits, and notify customers when packages are expiring or need renewal.

AI agents can check individual staff member availability, book appointments with specific providers, or use Acuity's any-staff scheduling to find the earliest available slot. Customers can request specific staff members or let the agent find the best available option.

Yes, all Acuity reminder emails, SMS notifications, and follow-up sequences are triggered automatically for voice-booked appointments. Your existing reminder schedules, no-show policies, and client communication workflows remain fully functional.

PLATFORM FEATURES

Features That Enable Calendars Integrations

Here's how VoiceInfra enables calendars integrations.

Custom Functions & API Endpoints

Extend your AI agents' capabilities by configuring custom REST functions. Define function names, request types (GET, POST, etc.), endpoints, and authentication headers. Allow agents to fetch data, trigger actions, and interact with your systems dynamically during conversations.

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MCP Server Integration

Extend your AI agents' capabilities by connecting to Model Context Protocol (MCP) servers. Define server names, URLs, timeouts, and authentication headers. Allow agents to access external databases, APIs, and custom tools securely during conversations.

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Integrations & Provider API Keys

Manage your workspace integrations in one place. Connect Cal.com, Calendly, Google Workspace, and Microsoft 365 with one-click OAuth. Add your own API keys for 17+ AI providers including OpenAI, Anthropic, ElevenLabs, and Deepgram. Override platform defaults, control costs, and route usage to your own accounts.

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