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Avaya

CCaaS with enhanced employee and customer experiences

Connect Avaya's cloud contact center solutions with VoiceInfra to deliver enhanced customer experiences through AI-powered voice interactions.

See It In Action

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Popular requests:
I want to see how VoiceInfra handles 24/7 customer calls
Show me how this integrates with our existing PBX system
Can you demo the AI agent for lead capture and qualification?
I need to reduce our call center costs with automation
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Key Benefits

Leveraging the Avaya integration provides several advantages:

Integration with Avaya OneCloud CCaaS platform

Enhanced customer experience through AI automation

Intelligent workforce optimization

Real-time analytics and insights

Seamless agent collaboration tools

Enterprise-grade security and compliance

Setup Steps

Setting up the Avaya integration involves these key steps:

1

Configure Avaya Connection

Set up secure connection to your Avaya OneCloud platform with proper authentication.

2

Map Contact Center Flows

Configure how AI agents integrate with your existing Avaya contact center workflows.

3

Set Agent Routing

Define routing rules for AI agents and human agent escalation paths.

4

Test Platform Integration

Validate integration with Avaya's workforce optimization and analytics tools.

Frequently Asked Questions

Common questions about Avaya integration.

Yes, AI agent interactions integrate with Avaya's workforce optimization suite, providing comprehensive analytics and performance insights.
Yes, AI agents can access and utilize Avaya's knowledge management systems to provide accurate and consistent customer support.
The integration supports Avaya's omnichannel platform, allowing AI agents to handle voice, chat, email, and social media interactions seamlessly.

Ready to Use the Avaya?

Learn how easily you can connect VoiceInfra using this method.

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