Cisco
Used across 36,000+ different enterprises
Integrate with Cisco's enterprise contact center solutions to add AI voice capabilities to your existing Cisco infrastructure and workflows.
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Key Benefits
Leveraging the Cisco integration provides several advantages:
Integration with Cisco Contact Center Enterprise
Leverage existing Cisco infrastructure investments
Advanced call routing and queue management
Real-time monitoring and analytics
Enterprise security and compliance features
Seamless integration with Cisco collaboration tools
Setup Steps
Setting up the Cisco integration involves these key steps:
1
Connect Cisco Platform
Establish secure connection to your Cisco Contact Center Enterprise platform.
2
Configure CVP Integration
Set up Customer Voice Portal (CVP) integration for AI agent deployment.
3
Map Skill Groups
Configure Cisco skill groups and routing scripts for AI agent integration.
4
Test Enterprise Features
Validate integration with Cisco's enterprise contact center features and reporting.
Frequently Asked Questions
Common questions about Cisco integration.
Yes, our integration supports both Cisco Contact Center Enterprise (UCCE) and Cisco Unified Contact Center Express (UCCX) platforms.
Yes, AI agents can integrate with Cisco Finesse for agent desktop functionality and provide seamless handoff to human agents when needed.
AI agents integrate with your existing Cisco call routing scripts and can be deployed as virtual agents within your current contact center architecture.
Ready to Use the Cisco?
Learn how easily you can connect VoiceInfra using this method.