Cisco Integration
Enterprise Contact Center with AI Voice Automation
Transform your Cisco contact center infrastructure with VoiceInfra AI agents that handle customer inquiries intelligently. Trusted by over 36,000 enterprises worldwide, Cisco combined with VoiceInfra delivers powerful AI-driven customer service automation. Our integration leverages your existing Cisco investment while adding intelligent call handling, advanced routing, and real-time analytics to improve customer experience and reduce operational costs.
Visit Cisco Website →Key Benefits
Leveraging the Cisco integration provides several advantages.
Leverage existing Cisco Contact Center Enterprise infrastructure with AI capabilities
Automate routine customer inquiries with intelligent AI voice agents
Advanced call routing and queue management with AI optimization
Real-time monitoring, analytics, and performance insights
Enterprise-grade security and compliance features built-in
Seamless integration with Cisco collaboration tools and Webex
Reduce average handle time and improve first-call resolution
Scale AI agent deployment across multiple contact center locations
Setup Steps
Setting up the Cisco integration involves these key steps.
Connect Cisco Platform
Establish secure connection to your Cisco Contact Center Enterprise (UCCE) or Unified Contact Center Express (UCCX) platform.
Configure CVP Integration
Set up Customer Voice Portal (CVP) integration for AI agent deployment and call handling.
Map Skill Groups and Routing
Configure Cisco skill groups, routing scripts, and queue assignments for AI agent integration.
Integrate with Cisco Finesse
Connect AI agents with Cisco Finesse agent desktop for seamless handoff and context sharing.
Test Enterprise Features
Validate AI agent performance, reporting integration, and enterprise contact center features.
Frequently Asked Questions
Find answers to common questions about the Cisco integration.
Features That Enable CCaaS Integrations
Here's how VoiceInfra enables ccaas integrations.
SIP Integration & Numbers
Manage your telephony infrastructure and AI routing in one place. Import existing numbers from Twilio or Telnyx, provision new SIP numbers directly, or configure custom SIP trunks for any provider. Set up inbound/outbound routing, secure authentication, transport protocols, and assign AI agents to handle calls automatically. No vendor lock-in, no rip-and-replace.
Explore FeaturePBX Extensions & SIP Config
Configure new extensions for your PBX system with SIP registration. Provide your PBX domain, SIP username & password, and set call directions. Advanced settings let you customize proxies, transport protocols, and system names. Whitelist our IP to ensure reliable SIP traffic and start automating calls with AI.
Explore FeatureSmart Call Management Platform
Transform your business phone system into a competitive advantage. Route calls professionally, eliminate voicemail waste, and ensure every customer interaction sounds like they're talking to a full enterprise team - even when it's just you answering from your home office.
Explore FeatureCall Transfer Smart Routing
Stop forcing customers to repeat themselves. VoiceInfra's Call Transfer lets your AI agent smoothly hand off live calls to human agents, team queues, or external numbers. Choose between fast cold transfers, reassuring warm transfers, or the new attended warm transfer — where the AI stays connected to both parties while briefing the human agent before stepping back. Map keypad digits for self-service routing and manage destinations with bulk CSV import. Seamless handoffs. Better customer experience.
Explore FeatureIVR Detection Auto Navigation
Stop wasting time listening to automated phone menus. With IVR Detection enabled, your agent listens for keypad prompts and presses the right buttons automatically based on your instructions. It navigates complex menu structures on outbound calls to reach live agents or specific departments without manual dialing.
Explore FeatureMore CCaaS Integrations
Here are more ccaas tools you can connect.
Ready to Use the Cisco Integration?
Connect VoiceInfra to Cisco in minutes with expert guidance.