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Five9

Cloud contact center solution with digital engagement

Integrate Five9's cloud contact center platform with VoiceInfra AI agents to enhance customer service capabilities and automate routine interactions.

See It In Action

Book a quick demo • 2-minute setup

Popular requests:
I want to see how VoiceInfra handles 24/7 customer calls
Show me how this integrates with our existing PBX system
Can you demo the AI agent for lead capture and qualification?
I need to reduce our call center costs with automation
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Key Benefits

Leveraging the Five9 integration provides several advantages:

Seamless integration with Five9 contact center platform

AI-powered first-line customer support

Intelligent call routing and escalation

Real-time agent assistance and coaching

Advanced analytics and performance insights

Omnichannel customer engagement capabilities

Setup Steps

Setting up the Five9 integration involves these key steps:

1

Connect Five9 Platform

Link your Five9 account using secure API credentials and configure integration permissions.

2

Configure Call Routing

Set up intelligent routing rules between AI agents and human agents.

3

Map Skills and Queues

Configure which Five9 skills and queues should route to VoiceInfra agents.

4

Test Contact Center Flow

Validate call routing, escalation, and agent handoff procedures.

Frequently Asked Questions

Common questions about Five9 integration.

AI agents can seamlessly escalate calls to human agents in Five9 with full context and conversation history, ensuring smooth customer experience transitions.
Yes, AI agents can access customer information, interaction history, and case details from Five9 to provide personalized service.
Yes, the integration supports Five9's omnichannel capabilities including voice, chat, email, and social media interactions.

Ready to Use the Five9?

Learn how easily you can connect VoiceInfra using this method.

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