Modern customer engagement software for support, sales, and marketing

Integrate Freshworks CRM with VoiceInfra to enable voice agents to update customer records, manage sales processes, and enhance customer engagement across the entire customer lifecycle.

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Key Benefits

Leveraging the Freshworks integration provides several advantages:

Comprehensive customer engagement platform integration

Real-time contact and deal management via voice

Marketing automation and lead nurturing

Customer support ticket integration

Multi-product suite connectivity (Sales, Support, Marketing)

Advanced analytics and reporting capabilities

Setup Steps

Setting up the Freshworks integration involves these key steps:

Connect Freshworks Account

Authenticate with your Freshworks account using secure API credentials.

Configure Multi-Product Access

Set up integration across Freshsales, Freshdesk, and Freshmarketer as needed.

Map Customer Journey

Configure how voice interactions update customer records across the entire journey.

Test Engagement Workflows

Validate voice agent integration with Freshworks' customer engagement workflows.

Frequently Asked Questions

Common questions about Freshworks integration.

Does this work with all Freshworks products?

Yes, our integration supports Freshsales CRM, Freshdesk support, Freshmarketer, and other Freshworks suite products for comprehensive customer engagement.

Can voice agents create support tickets?

Yes, voice agents can create and update support tickets in Freshdesk based on customer inquiries and issues discussed during calls.

How does this integrate with Freshworks' automation?

Voice interactions can trigger Freshworks' automation rules, workflows, and marketing campaigns for seamless customer engagement.

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