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Genesys

Cloud call center software and CX platform

Integrate Genesys Cloud with VoiceInfra to enhance customer experience through AI-powered voice interactions and intelligent contact center automation.

See It In Action

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Popular requests:
I want to see how VoiceInfra handles 24/7 customer calls
Show me how this integrates with our existing PBX system
Can you demo the AI agent for lead capture and qualification?
I need to reduce our call center costs with automation
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Key Benefits

Leveraging the Genesys integration provides several advantages:

Enterprise-grade contact center platform

Omnichannel customer experience enhancement

AI-powered workforce optimization

Advanced analytics and insights

Scalable cloud infrastructure

Comprehensive customer journey orchestration

Setup Steps

Setting up the Genesys integration involves these key steps:

1

Connect Genesys Cloud

Establish secure connection to your Genesys Cloud platform with proper authentication.

2

Configure CX Workflows

Set up AI agent integration with Genesys customer experience workflows.

3

Map Contact Center Features

Configure integration with Genesys workforce optimization and analytics tools.

4

Test Enterprise Integration

Validate AI agent performance within Genesys Cloud's enterprise features.

Frequently Asked Questions

Common questions about Genesys integration.

AI agent interactions are included in Genesys workforce optimization analytics, providing comprehensive insights into contact center performance.
Yes, AI agents can participate in Genesys customer journey orchestration, providing consistent experiences across all touchpoints.
Yes, AI agents can handle voice interactions while integrating with Genesys omnichannel platform for seamless customer experiences.

Ready to Use the Genesys?

Learn how easily you can connect VoiceInfra using this method.

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