RingCentral

Omnichannel contact center solution

Integrate RingCentral's comprehensive contact center platform with VoiceInfra to deliver omnichannel customer experiences through AI-powered voice interactions.

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Key Benefits

Leveraging the RingCentral integration provides several advantages:

Omnichannel contact center platform

Unified communications and collaboration

AI-enhanced customer interactions

Advanced call routing and queue management

Real-time analytics and reporting

Enterprise-grade reliability and security

Setup Steps

Setting up the RingCentral integration involves these key steps:

Connect RingCentral Contact Center

Link your RingCentral contact center platform using secure API authentication.

Configure Omnichannel Integration

Set up AI agent integration across voice, chat, and other communication channels.

Map Queue Management

Configure AI agent integration with RingCentral's queue management and routing.

Test Contact Center Features

Validate AI agent performance within RingCentral's contact center environment.

Frequently Asked Questions

Common questions about RingCentral integration.

How does this differ from RingCentral telephony integration?

This integration focuses specifically on RingCentral's contact center features including queue management, omnichannel routing, and advanced analytics.

Can AI agents handle multiple channels through RingCentral?

Yes, AI agents can handle voice calls while integrating with RingCentral's omnichannel platform for chat, email, and social media interactions.

Does this support RingCentral's workforce optimization?

Yes, AI agent interactions are included in RingCentral's workforce optimization and performance analytics tools.

Ready to Use the RingCentral?

Learn how easily you can connect VoiceInfra using this method.

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