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Zendesk

Customer service software and support ticket system

Integrate Zendesk with VoiceInfra to enable voice agents to create tickets, access customer history, and provide comprehensive customer support.

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Key Benefits

Leveraging the Zendesk integration provides several advantages:

Customer service software integration

Automated ticket creation and management

Customer history and context access

Multi-channel support coordination

Knowledge base integration

Performance analytics and reporting

Setup Steps

Setting up the Zendesk integration involves these key steps:

1

Connect Zendesk Account

Link your Zendesk account using secure API authentication and configure permissions.

2

Configure Ticket Management

Set up voice agent capabilities for creating and updating support tickets.

3

Map Customer Data

Configure access to customer profiles, history, and support context.

4

Test Support Workflows

Validate ticket creation and customer support workflows through test interactions.

Frequently Asked Questions

Common questions about Zendesk integration.

Yes, voice agents can create support tickets automatically based on customer issues and route them to appropriate support teams.
Voice agents can access customer profiles, previous tickets, and interaction history from Zendesk to provide contextual support.
Yes, voice agents can escalate complex issues to human agents with full context and ticket information for seamless handoff.

Ready to Use the Zendesk?

Learn how easily you can connect VoiceInfra using this method.

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