AI Voice Solution for BPO
AI Voice Automation for BPO Companies Scale Operations & Reduce Costs
Transform your BPO operations with VoiceInfra. Build a custom Voice AI agent that handles high-volume customer interactions, automates routine processes, and delivers consistent service quality across multiple clients. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your BPO processes. Perfect for inbound BPO, outbound BPO, customer service outsourcing, and back-office automation.
Missed call from (212) 555-0289. Jennifer Walsh called at 10:14 PM to dispute a duplicate $149.99 charge on her credit card. The BPO night shift had only 3 agents covering 12 accounts. She waited 22 minutes and hung up.
With VoiceInfra, when Jennifer Walsh calls at 10:14 PM to dispute a duplicate $149.99 charge, the AI verifies her account, voids the second charge, and updates the CRM. Zero chargebacks from missed calls.
Account verified and duplicate transaction voided in payment gateway. Refund confirmation sent and client CRM updated.
How VoiceInfra handles your bpo workflow on every interaction.
You don't need an AI to say "leave a message." You need one that understands bpo-specific context and captures the details you need.
Multi-Client Management
Build a Voice AI agent that handles multiple client accounts with customized workflows, branding, and processes for each client while maintaining operational efficiency. You configure the client rules.
High-Volume Processing
Configure your Voice AI to process thousands of simultaneous calls with consistent quality, eliminating the need for massive staffing during peak periods.
Quality Assurance Automation
Your AI agent maintains perfect consistency across all interactions with automated quality monitoring, compliance checking, and performance analytics. You set the quality standards.
Multi-Language Support
Serve global clients with native-level fluency in 30+ languages without hiring specialized multilingual staff. You choose the languages to enable.
See How Our AI Handles a BPO Call
AI-Powered Workflow Automation
See how our AI intelligently automates complex workflows across industries, delivering consistent results with human-like understanding and precision.
Experience the power of AI-driven automation. Our intelligent workflows streamline your booking process, reduce no-shows, and enhance customer satisfaction with seamless, 24/7 availability.
Real Results from Real Customers
Telecom MSP Replaced Customer Service with AI Voice Agents
A telecom MSP deployed AI voice agents for customer service, slashing wait times and handling 500+ daily calls.
Read Case StudySpanish Telecom Operator Runs 500+ AI Calls Daily in 5 Languages
A Spanish telecom operator scaled outbound AI calling to 500+ calls daily across 5 languages.
Read Case StudyAustralian Telecom MSP Resells AI Agents on Yeastar PBX
An Australian MSP resells VoiceInfra AI voice agents to their Yeastar PBX customers as a managed service.
Read Case StudyWhy Traditional Approaches Fail for BPO
Staffing Costs
High employee turnover and training costs make it difficult to maintain consistent service quality while keeping operations profitable.
Missed calls, lost revenue, and overwhelmed staff.
Scalability Issues
Rapid scaling for new clients or seasonal demands requires significant time and resources for recruitment and training.
Rigid systems that fail to adapt to real-world workflows.
VoiceInfra
VoiceInfra manages multiple client accounts with customized workflows from a single platform, processing thousands of simultaneous calls with consistent quality and client-specific analytics.
10x call volume handled with fewer resources, 95% quality consistency across all clients, and new accounts onboarded in hours instead of weeks.
Compare Your Options
Works With Your Existing Tools
VoiceInfra connects with the tools your bpo team already uses. Call summaries, transcripts, and actions sync automatically, no workflow changes needed.
Start in minutes. No IT required.
Design Your BPO Voice AI Agent
Define your AI agent's personality, tone, and voice model for each client account. Build conversation flows for customer support, data processing, order management, and multi-client call handling using VoiceInfra's visual builder.
Train Your AI on Client Knowledge Bases
Upload client-specific documentation, FAQs, process manuals, and SOPs for each account. Configure RAG-powered responses so your AI delivers accurate, client-specific answers on every call across all accounts.
Connect Telephony, ACD & Client Systems
Point your SIP trunk to VoiceInfra and provision phone numbers. Integrate with your ACD, CRM, ticketing platforms, and client systems for real-time data sync across all accounts.
Test, Deploy & Monitor Live Calls
Run test calls simulating support, data processing, and order inquiries across client accounts. Deploy with live call monitoring, quality assurance analytics, transcript review, and continuous fine-tuning of your AI agent's responses.
Frequently Asked Questions
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View All SolutionsBuild Your BPO Voice AI Agent
Scale efficiently while reducing costs and improving quality. Design your own agent or adjust workflows to match your BPO operations.