AI Voice Solution for BPO
AI BPO Automation 24/7 Support, Tech & Back Office
BPO operations need consistent, scalable support across multiple functions. VoiceInfra helps you build a custom Voice AI agent that handles customer inquiries, provides technical troubleshooting, processes back-office tasks, and runs sales campaigns automatically. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your BPO processes. Perfect for BPO providers, call centers, technical support teams, and sales outsourcing firms.
Missed call from (310) 555-0738. Ryan Mitchell, Operations Manager, called at 1:47 AM when a batch job corrupted 8,400 invoices worth $3.1M. The night crew took a message but the on-call engineer was never paged.
With VoiceInfra, when Ryan Mitchell calls at 1:47 AM about a data error affecting 8,400 invoices worth $3.1M, the AI rolls back the failed batch job and pages the on-call engineering team. Zero corruption left overnight.
Corruption identified in invoice line-item table and batch rolled back to last clean state. P1 ticket created and on-call engineer paged with diagnostic output.
How VoiceInfra handles your bpo workflow on every interaction.
You don't need an AI to say "leave a message." You need one that understands bpo-specific context and captures the details you need.
24/7 Customer & Technical Support
Build a Voice AI agent that answers inquiries, troubleshoots issues step-by-step, provides diagnostics, and resolves complex cases instantly. Customize the support workflows to match each client.
Back-Office Data Processing & Admin
Configure your Voice AI to process forms, update records, validate data, handle scheduling, and manage documents automatically. You set the processing rules.
Sales Campaigns & Lead Qualification
Your AI agent runs outbound campaigns, qualifies prospects, nurtures leads, and books consultations. You configure the scripts and nurturing sequences.
Multi-Client Management & QA
Handle multiple client accounts with customized workflows, branding, and processes. Maintain perfect consistency with automated quality monitoring and compliance checking.
See How Our AI Handles a BPO Call
AI-Powered Workflow Automation
See how our AI intelligently automates complex workflows across industries, delivering consistent results with human-like understanding and precision.
Experience the power of AI-driven automation. Our intelligent workflows streamline your booking process, reduce no-shows, and enhance customer satisfaction with seamless, 24/7 availability.
Real Results from Real Customers
Telecom MSP Replaced Customer Service with AI Voice Agents
A telecom MSP deployed AI voice agents for customer service, slashing wait times and handling 500+ daily calls.
Read Case StudySpanish Telecom Operator Runs 500+ AI Calls Daily in 5 Languages
A Spanish telecom operator scaled outbound AI calling to 500+ calls daily across 5 languages.
Read Case StudyAustralian MSP Scales AI Agent Delivery on Enreach
An Australian MSP scaled AI voice agent delivery across their Enreach customer base with VoiceInfra.
Read Case StudyWhy Traditional Approaches Fail for BPO
High Agent Turnover & Training Costs
BPOs struggle with constant hiring and training. AI delivers consistent performance instantly without training overhead.
Missed calls, lost revenue, and overwhelmed staff.
Inconsistent Service Quality
Manual support varies by agent and shift. AI delivers identical performance every time, ensuring consistent client satisfaction.
Rigid systems that fail to adapt to real-world workflows.
VoiceInfra
VoiceInfra unifies technical support, back-office processing, and sales campaigns into one intelligent agent , maintaining SLA compliance and automated quality monitoring across every client account.
AHT reduced by 35%, CSAT improved to 4.8/5, and support, tech, and sales unified under one platform without adding agents.
Compare Your Options
Works With Your Existing Tools
VoiceInfra connects with the tools your bpo team already uses. Call summaries, transcripts, and actions sync automatically, no workflow changes needed.
Start in minutes. No IT required.
Design Your Multi-Function BPO Voice AI Agent
Define your AI agent's personality, tone, and voice model. Build conversation flows for customer support, technical troubleshooting, back-office processing, and outbound sales campaigns using VoiceInfra's visual builder.
Train Your AI on Support & Sales Knowledge
Upload technical documentation, troubleshooting guides, back-office process manuals, and sales scripts. Configure RAG-powered responses so your AI delivers accurate support and persuasive sales conversations on every call.
Connect Telephony, ACD & Business Systems
Point your SIP trunk to VoiceInfra and provision phone numbers. Integrate with your ACD (Genesys, Five9, NICE), CRM, help desk, and back-office platforms for real-time data sync.
Test, Deploy & Monitor Live Calls
Run test calls simulating tech support, data processing tasks, and sales conversations. Deploy with live call monitoring, CSAT tracking, transcript review, and continuous fine-tuning of your AI agent's responses.
Frequently Asked Questions
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View All SolutionsBuild Your BPO Voice AI Agent
Join BPO providers using VoiceInfra to automate support, tech, and sales. Design your own agent or adjust workflows to match your business.