Solution

AI BPO Automation 24/7 Support, Tech & Back Office

Build a Voice AI agent for your BPO operations. Handle customer support, technical troubleshooting, back-office tasks, and sales campaigns around the clock.

BPO operations need consistent, scalable support across multiple functions. VoiceInfra helps you build a custom Voice AI agent that handles customer inquiries, provides technical troubleshooting, processes back-office tasks, and runs sales campaigns automatically. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your BPO processes. Perfect for BPO providers, call centers, technical support teams, and sales outsourcing firms.

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Enterprise Secure
Quick Setup
24/7 Support
portal.voiceinfra.ai
BPO AI Workflow
BPO
Workflow Steps
1

Start

Welcome to BPO AI Contact Center!
Inbound Call
Outbound Call
+1
2

IVR Routing

Thank you for calling. How may I direct your call today?
Sales
Support
+1
3

Collect Customer Info

May I have your account number or phone number?
Account Found
New Customer
4

Agent Matching

Finding best available agent with right skills.
Agent Available
Queue Position
5

System Update

Logging call details and updating customer record.
Logged
6

Resolve Inquiry

Handling customer inquiry or transferring to specialist.
Resolved
Escalate
7

Call Complete

Thank you for calling! Is there anything else I can help with?
Survey Sent
End Call
AHT Reduction

35%

CSAT Score

4.8/5

Cost Savings

60%

Agent Efficiency

2.5x

Workflow Ready

All systems OK
AI WORKFLOW AUTOMATION

AI-Powered Workflow Automation

See how our AI intelligently automates complex workflows across industries, delivering consistent results with human-like understanding and precision.

Experience the power of AI-driven automation. Our intelligent workflows streamline your booking process, reduce no-shows, and enhance customer satisfaction with seamless, 24/7 availability.

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Features

Key Capabilities

Discover how our solution can transform your operations with these powerful features.

24/7 Customer & Technical Support

Build a Voice AI agent that answers inquiries, troubleshoots issues step-by-step, provides diagnostics, and resolves complex cases instantly. Customize the support workflows to match each client.

Back-Office Data Processing & Admin

Configure your Voice AI to process forms, update records, validate data, handle scheduling, and manage documents automatically. You set the processing rules.

Sales Campaigns & Lead Qualification

Your AI agent runs outbound campaigns, qualifies prospects, nurtures leads, and books consultations. You configure the scripts and nurturing sequences.

Multi-Client Management & QA

Handle multiple client accounts with customized workflows, branding, and processes. Maintain perfect consistency with automated quality monitoring and compliance checking.

Seamless System Integration

Connect your Voice AI with existing ACD, CRM, help desk, and back-office platforms without disrupting current operations. Keep your existing tools.

Key Benefits

Benefits

See how our solution can drive value for your organization.

Handle unlimited concurrent calls across support, tech, and sales

Reduce AHT and operational costs significantly

Improve CSAT and first-call resolution instantly

Scale operations without proportional staffing increases

Provide consistent quality across multiple clients

Capture sales opportunities and nurture leads automatically

Problems

Industry Challenges

Addressing the key challenges faced by organizations in your industry.

High Agent Turnover & Training Costs

BPOs struggle with constant hiring and training. AI delivers consistent performance instantly without training overhead.

Inconsistent Service Quality

Manual support varies by agent and shift. AI delivers identical performance every time, ensuring consistent client satisfaction.

Peak Volume Overwhelm

Seasonal spikes and campaign surges overwhelm human teams. AI scales instantly to handle unlimited concurrent calls.

Sales & Support Silos

Separate teams for support, tech, and sales create inefficiencies. AI unifies operations under one intelligent agent.

We Solve These Challenges

Our solution is specifically designed to address these industry challenges and transform them into opportunities for growth.

See Our Solution
Step by Step

How We Bring Your Voice AI Agent to Life

From voice design to live deployment — a proven process to get your AI agent answering calls.

1

Design Your Multi-Function BPO Voice AI Agent

Define your AI agent's personality, tone, and voice model. Build conversation flows for customer support, technical troubleshooting, back-office processing, and outbound sales campaigns using VoiceInfra's visual builder.

2

Train Your AI on Support & Sales Knowledge

Upload technical documentation, troubleshooting guides, back-office process manuals, and sales scripts. Configure RAG-powered responses so your AI delivers accurate support and persuasive sales conversations on every call.

3

Connect Telephony, ACD & Business Systems

Point your SIP trunk to VoiceInfra and provision phone numbers. Integrate with your ACD (Genesys, Five9, NICE), CRM, help desk, and back-office platforms for real-time data sync.

4

Test, Deploy & Monitor Live Calls

Run test calls simulating tech support, data processing tasks, and sales conversations. Deploy with live call monitoring, CSAT tracking, transcript review, and continuous fine-tuning of your AI agent's responses.

Results

Success Metrics

See the measurable impact our solution delivers.

35%

AHT Reduction

Faster call handling

4.8/5

CSAT Score

Improved satisfaction

60%

Cost Savings

Lower operational costs

FAQ

Frequently Asked Questions

Find answers to common questions about our solution.

Your AI agent answers inquiries, troubleshoots issues step-by-step, runs diagnostics, and resolves common problems instantly. You configure the support workflows and knowledge bases for each client.

Yes. Your AI agent processes forms, updates records, validates data, handles scheduling, and manages documents based on rules you set. It syncs with your back-office systems instantly.

Your AI agent dials lists, handles objections, qualifies prospects, nurtures leads, and books consultations automatically. You configure the scripts, qualification criteria, and nurturing sequences.

VoiceInfra integrates with Genesys, Five9, NICE, Avaya, Salesforce, HubSpot, Zendesk, and all major BPO platforms through SIP and API connections. Your AI agent syncs data automatically.

No. VoiceInfra gives you a blank canvas to build your own custom BPO AI agent. Use our visual builder to design conversation flows, set routing rules, and adjust everything to match how your BPO operates.
Customer Success

See How Our Customers Use This

Real businesses getting real results with Voice AI in this industry. Read their stories.

Telecom MSP Replaced Customer Service with AI Voice Agents

A telecom MSP deployed AI voice agents for customer service, slashing wait times and handling 500+ daily calls.

Read Success Story

Spanish Telecom Operator Runs 500+ AI Calls Daily in 5 Languages

A Spanish telecom operator scaled outbound AI calling to 500+ calls daily across 5 languages.

Read Success Story

Australian MSP Scales AI Agent Delivery on Enreach

An Australian MSP scaled AI voice agent delivery across their Enreach customer base with VoiceInfra.

Read Success Story
Platform Features

Features That Power This Solution

Explore the VoiceInfra features that make this solution possible

24/7 AI Voice Agents

Human-like agents that never sleep, handling calls around the clock with natural conversation.

Explore Feature

Smart Call Management

Route, queue, and manage calls like a Fortune 500 company with intelligent call handling.

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Dynamic Outbound API

Trigger AI outbound calls programmatically from your CRM, database, or application.

Explore Feature

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Build a Voice AI agent for your technical support center. Handle troubleshooting, ticketing, and escalation around the clock.

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Browse all solutions to find the perfect AI voice solution for your industry.

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Build Your BPO Voice AI Agent

Join BPO providers using VoiceInfra to automate support, tech, and sales. Design your own agent or adjust workflows to match your business.

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