AI Voice Solution for Contact Center

AI Phone System for Emergency Response 24/7 Crisis Handling & Dispatch

Emergency response needs instant, accurate action. VoiceInfra helps you build a Voice AI agent for your emergency response center that answers every call instantly, triages crises, coordinates dispatch, provides public alerts, and maintains communication during incidents. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your emergency protocols. Perfect for 911 call centers, emergency management agencies, public safety departments, and disaster response organizations.

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The Old Way

Missed call from (713) 555-0912. Maria Torres reported a gas odor at her 48-unit apartment complex at 2:15 AM. The dispatch center was handling three other emergencies with only two operators.

Gas leak unreported for 12 minutes.
The VoiceInfra Way

With VoiceInfra, when Maria Torres calls at 2:15 AM reporting a gas odor at her 48-unit building, the AI triages as HazMat critical, dispatches the fire department, and alerts the gas utility. Zero missed emergencies.

Address geocoded and incident classified as HazMat critical. Fire department dispatched and evacuation instructions provided to caller.

Gas leak contained. Residents safe.
Enterprise Secure
Quick Setup
24/7 Support

How VoiceInfra handles your contact center workflow on every interaction.

You don't need an AI to say "leave a message." You need one that understands contact center-specific context and captures the details you need.

1

24/7 Crisis Triage

Build a Voice AI agent that assesses emergency severity, collects location and details, prioritizes response, and dispatches immediately. Customize the triage protocols to match your emergency procedures.

2

Dispatch Coordination

Configure your Voice AI to alert police, fire, EMS, and utility crews. Provides real-time updates and tracks response times automatically.

3

Public Alert System

Your AI agent delivers emergency notifications, weather alerts, evacuation orders, and safety instructions to affected populations.

4

Incident Documentation

Configure your Voice AI to record all interactions, create incident reports, track timelines, and ensure compliance with emergency management standards.

See How Our AI Handles a Contact Center Call

Call in progress
Hi, I need to report a large tree branch that fell across the sidewalk on Maple Street near the elementary school. It's completely blocking the path.
Thank you for reporting this. I'm logging it now. Can you confirm that no one is injured and there are no downed power lines in the area?
Correct, no injuries and no power lines down. But school lets out in an hour and kids walk this route home every day.
Understood, I've marked this as priority given the school proximity. A public works crew has been dispatched and should arrive within 15 minutes. Can I get your name and a callback number in case the crew needs more details?
Rebecca Harris, 312-555-0190. I'll wait here until they show up.
Thank you, Rebecca. Your report is incident #MP-2417. The crew has your callback number and will contact you if they need help locating the branch. Please stay safe and keep clear of the area.
AI WORKFLOW AUTOMATION

AI-Powered Workflow Automation

See how our AI intelligently automates complex workflows across industries.

Incoming Emergency Call

AI answers incoming emergency calls 24/7 for crisis triage, dispatch coordination, public alerts, and incident documentation.

Transitions
Report Emergency
Request Dispatch
Talk to Dispatcher
Non-Emergency Inquiry

Collect Incident Details

AI collects caller name, exact location (address/GPS), nature of emergency, number of people involved, and immediate safety status.

Transitions
Incident Details Captured

Schedule Non-Emergency

AI handles non-emergency follow-up calls, schedules callbacks with the appropriate agency, and updates the incident management system.

Transitions
Callback Scheduled

Transfer to Dispatcher

Critical life-safety emergencies, mass casualty events, or complex multi-agency situations are immediately transferred to a live dispatcher with full incident context.

Transitions
Dispatcher Connected

Close Incident

AI closes resolved incidents, updates the CAD system, documents the outcome, and notifies all responding units and agencies instantly.

Transitions
Incident Closed

Crisis Triage & Severity

AI assesses emergency type (fire, medical, crime, disaster), severity level, and urgency to determine the correct dispatch priority and response units.

Transitions
Triage Complete

Dispatch Complete

Emergency units are dispatched and the caller receives safety instructions, an incident number, and estimated response time automatically.

Check Units & Resources

AI checks available police, fire, EMS, and utility units, reviews closest responder locations, and identifies required specialized resources.

Transitions
Resources Identified

Confirm Dispatch Details

AI confirms incident location, dispatched units, ETA, safety instructions for the caller, and logs all details into the incident management system.

Transitions
Dispatch Confirmed
Update Incident

Experience the power of AI-driven automation with intelligent workflows.

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Real Results from Real Customers

Telecom MSP Replaced Customer Service with AI Voice Agents

A telecom MSP deployed AI voice agents for customer service, slashing wait times and handling 500+ daily calls.

Read Case Study

City Government Deploys AI Self-Service on 3CX

A city government deployed AI voice agents on 3CX for citizen self-service, reducing call center volume by 60%.

Read Case Study

London Plumbing Firm Uses AI to Capture After-Hours Emergency Calls

A London plumbing and heating company deployed AI on Yeastar PBX to handle emergency calls after hours.

Read Case Study
GOT QUESTIONS?

Have questions about contact center automation? Just ask.

The team behind our contact center deployments answers every question in plain English. Want to hear it on your own calls instead? Tick the box and we'll include a live demo.

  • Answered by the people who deploy these
  • Live demo on your own calls, if you want one
  • A reply within one business day
No spam. Your question, our answer. That's it.

Why Traditional Approaches Fail for Contact Center

Response Time Criticality

Every second counts in emergencies. Delayed dispatch costs lives and property. Emergency centers need instant response capabilities.

Result:

Missed calls, lost revenue, and overwhelmed staff.

Disaster Volume Spikes

During crises, call volume spikes dramatically. Operators cannot handle the surge, leading to missed calls and delayed response.

Result:

Rigid systems that fail to adapt to real-world workflows.

VoiceInfra

VoiceInfra triages emergency calls using your protocols, geocodes locations for dispatch, and coordinates multi-agency response. Every interaction is documented for compliance and integrated with your CAD system.

Result:

Every emergency call triaged instantly, dispatch times reduced by 45%, and disaster surge volumes handled without a single missed call.

Compare Your Options

FeatureManual/VoicemailGeneric AITraditional Call CenterVoiceInfra
24/7 AI Voice Agents
No-Code Visual Workflow Builder
Human-Like Premium Voices
Multi-LLM Provider Choice
30+ Languages
Keep Your Existing Phone System
Call Transfer with Full Context
Call Analytics & Transcripts
Knowledge Base (RAG-Powered)
Setup TimeNoneDaysWeeksMinutes
PricingInstant (but loses calls)$49-99/mo (~80 min)$300-600/moFrom $49/mo (175 min)

Works With Your Existing Tools

VoiceInfra connects with the tools your contact center team already uses. Call summaries, transcripts, and actions sync automatically, no workflow changes needed.

Five9
Genesys
3CX
FreePBX
Salesforce
HubSpot
Slack
Microsoft Teams
View All Integrations

Start in minutes. No IT required.

1

Design Your Emergency Response Voice AI Agent

Define your AI agent's calm, authoritative tone and voice model for high-stress situations. Build crisis triage conversation flows, severity assessment protocols, and multi-agency dispatch coordination using VoiceInfra's visual builder.

2

Train Your AI on Emergency Protocols

Upload emergency response protocols, triage decision trees, dispatch procedures, and public alert templates. Configure RAG-powered responses so your AI accurately assesses situations and coordinates appropriate emergency response on every call.

3

Connect Telephony & CAD Systems

Point your SIP trunk to VoiceInfra with redundant failover paths. Integrate with your Computer-Aided Dispatch system (ESO, Hexagon, Zetec), public alert platforms, and multi-agency communication networks.

4

Test, Deploy & Monitor Live Calls

Run test calls simulating various emergency scenarios, disaster volume spikes, and multi-agency coordination. Deploy with 24/7 live call monitoring, response time tracking, compliance documentation, and continuous protocol refinement.

Frequently Asked Questions

Your Voice AI agent asks targeted questions based on protocols you configure, assesses severity, prioritizes response, and dispatches appropriate units instantly.

Yes. Your AI agent sends emergency notifications via phone, SMS, and email. It provides evacuation orders, weather alerts, and safety instructions automatically.

Your AI agent alerts police, fire, EMS, and utility crews simultaneously. It provides real-time updates, tracks response times, and coordinates multi-agency response.

Your Voice AI agent handles unlimited concurrent calls during disasters. It triages each call, prioritizes based on severity, and dispatches appropriate resources.

Your AI agent can be configured for emergency call handling, including 911 dispatch support. It triages calls, collects critical information, and transfers to human dispatchers with full context.

No. VoiceInfra gives you a blank canvas to build your own custom emergency response AI agent. Use our visual builder to design triage flows, set dispatch rules, and adjust everything to match your emergency protocols.

VoiceInfra integrates with ESO (formerly APCO), Zetec, Hexagon, and all major Computer-Aided Dispatch platforms through API connections. Your AI agent syncs incident data automatically.

Your AI agent records all interactions, creates detailed incident reports, tracks timelines, and ensures compliance with NIMS and other emergency management standards.

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Build Your Emergency Response Voice AI Agent

Join emergency centers using VoiceInfra to improve response times and coordinate dispatch. Design your own agent or adjust workflows to match your emergency protocols.

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