Support Automation | AI-Powered Support Ticket Management & Issue Resolution
Comprehensive help desk automation with AI that resolves issues and manages tickets intelligently
Transform your customer support operations with AI voice agents that handle common inquiries, troubleshoot technical issues, create and manage support tickets, and escalate complex problems to human agents with complete context and resolution history.
Key Advantages
Discover how our AI voice agents transform your business
Issue Resolution
Resolve 80% of common support issues automatically without human intervention
Intelligent Routing
Route complex issues to the right specialist with complete context
Ticket Management
Create, update, and track support tickets automatically
Knowledge Base Integration
Access and utilize your knowledge base for accurate troubleshooting
24/7 Availability
Provide round-the-clock support without staffing constraints
Escalation Management
Seamlessly escalate to human agents with full conversation context
Key Benefits
Transform your business operations with measurable results
Resolve 80% of support issues automatically without human intervention
Reduce average resolution time by 65% with instant responses
Provide 24/7 customer support without additional staffing costs
Improve customer satisfaction by 50% with immediate assistance
Lower support costs by 60% through intelligent automation
Ensure consistent support quality across all interactions
Scale support capacity instantly during peak periods
Maintain complete ticket history and resolution tracking
How It Works
Our implementation process is designed for quick and efficient deployment
Knowledge Base Integration
Connect your existing knowledge base, documentation, and troubleshooting guides for AI access and utilization.
Ticket System Setup
Integrate with your helpdesk platform (Zendesk, ServiceNow, etc.) and configure ticket creation and routing rules.
Issue Classification
Train the AI to recognize and classify different types of support issues for appropriate handling and routing.
Escalation Rules
Configure escalation criteria and routing rules for complex issues that require human specialist intervention.
Performance Optimization
Deploy the system with continuous monitoring and optimization based on resolution rates and customer feedback.
Success Metrics
Real results that impact your bottom line
80%
Auto-Resolution Rate
Percentage of issues resolved without human intervention
65%
Faster Resolution
Reduction in average issue resolution time
24/7
Support Availability
Round-the-clock customer support capability
50%
Satisfaction Increase
Improvement in customer satisfaction scores
Implementation Timeline
Get up and running quickly with our streamlined deployment process
Day 1-2
Initial setup and system integration
Day 3-5
Configuration and testing phase
Day 6-7
Training and optimization
Day 8+
Full production deployment
Getting Started
Everything you need to know to begin your voice AI journey
What You'll Need
- Existing phone system or SIP provider
- Basic business requirements document
- 30 minutes for initial setup call
What We Provide
- Dedicated onboarding specialist
- Custom voice agent configuration
- Ongoing support and optimization
Most customers are live within 1 week of initial contact
Why Choose VoiceInfra
Built by engineers who understand the complexity of voice AI
Multi-LLM Architecture
We support multiple AI models (OpenAI, Anthropic, Google) so you're not locked into one provider. Switch models based on cost, performance, or specific use cases.
True SIP Integration
Unlike competitors who require you to change carriers, we integrate directly with your existing phone infrastructure. Keep your numbers, keep your carrier.
Developer-First Platform
Built by developers for developers. Full API access, webhook support, and custom function integration. No black box limitations.
Ultra-Low Latency
Sub-second response times with optimized voice processing. Your customers won't experience awkward pauses or delays in conversation.
Enterprise Security
SOC 2 compliant infrastructure with end-to-end encryption. Your data and your customers' data remain secure and private.
White-Glove Support
Direct access to our engineering team during setup and beyond. We're invested in your success, not just your subscription.
Common Challenges We Solve
The problems businesses face that led us to build VoiceInfra
High Support Costs
Hiring, training, and retaining customer service staff is expensive and time-consuming, especially for 24/7 coverage.
Missed Opportunities
Calls go unanswered after hours, on weekends, or during busy periods, leading to lost leads and frustrated customers.
Inconsistent Service
Human agents have varying skill levels, bad days, and different approaches, leading to inconsistent customer experiences.
Complex Integration
Most voice AI solutions require changing phone carriers or complex technical implementations that disrupt existing workflows.
Frequently Asked Questions
The AI can handle common inquiries, account questions, basic troubleshooting, password resets, billing inquiries, and product information requests. Complex technical issues are escalated to specialists.
We integrate with all major helpdesk platforms including Zendesk, ServiceNow, Freshdesk, and Jira Service Management through APIs for seamless ticket management.
The AI seamlessly escalates to human agents with complete conversation context, attempted solutions, and customer information, ensuring efficient handoffs.
The system integrates with your existing knowledge base, documentation systems, and internal wikis to provide accurate, up-to-date information for issue resolution.
Related Use Cases
Explore other ways VoiceInfra can transform your business
Live CRM Updates | Real-Time Customer Data Integration & Automation
Update your CRM in real-time during customer conversations with AI automation
Automated Workflow Triggers | Business Process AI
Trigger automated workflows and business processes with intelligent voice interactions
Cost-Optimized Customer Support | Efficient AI Support Solutions
Reduce support costs while improving service quality with intelligent AI optimization
Industry Applications
See how this solution applies across different industries
Enterprise
Scale customer service operations while maintaining quality and reducing costs through intelligent automation.
Small Business
Compete with larger companies by providing 24/7 professional customer service without additional staff.
Growing Companies
Scale your customer service capabilities as you grow without proportional increases in operational costs.
Technical Specifications
Enterprise-grade infrastructure built for reliability and scale
99.9% Uptime SLA
Enterprise-grade reliability with redundant infrastructure
Sub-second Response
Ultra-low latency for natural conversation flow
Global Infrastructure
Worldwide coverage with regional data centers
SOC 2 Compliant
Enterprise security standards and data protection
Ready to transform your operations?
Schedule a demo to see how our solutions work for your industry.