Grandstream Integration

AI Voice Automation for Grandstream IP PBX & Gateways

Connect VoiceInfra AI agents to your Grandstream UCM series IP PBX, gateways, and IP phones. Deploy intelligent voice automation on Grandstream extensions to handle customer calls, qualify leads, and provide 24/7 support. Works with all Grandstream UCM6300 series, GXW gateways, and GRP IP phone lines. No hardware changes needed — your Grandstream equipment stays exactly as configured.

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KEY BENEFITS

Key Benefits

Leveraging the Grandstream integration provides several advantages.

Native SIP integration with Grandstream UCM series IP PBX platforms

Works with Grandstream GXW gateways and GRP IP phones

Deploy AI agents as extensions — no additional hardware or phone numbers

24/7 automated call handling with intelligent transfer to staff

Supports all Grandstream codecs and SIP configurations

Multi-location support for distributed Grandstream deployments

HOW IT WORKS

Setup Steps

Setting up the Grandstream integration involves these key steps.

Add AI Extension to UCM

Create a new SIP extension on your Grandstream UCM for the VoiceInfra AI agent. Note the extension number, SIP credentials, and server details from the UCM web interface.

Connect VoiceInfra to Grandstream

Enter your Grandstream UCM SIP credentials into the VoiceInfra dashboard. The system auto-detects your UCM configuration and establishes the SIP trunk connection.

Configure Inbound Call Routing

Set up inbound routes on your Grandstream UCM to direct calls to the AI agent extension. Configure time conditions and failover to human agents for complex inquiries.

Design AI Flows & Go Live

Design conversation flows for your business needs using the visual builder. Test with sample calls, then activate your AI agent to start handling live calls 24/7.

FAQ

Frequently Asked Questions

Find answers to common questions about the Grandstream integration.

VoiceInfra works with all Grandstream UCM6300 series (UCM6301, UCM6302, UCM6304, UCM6308), UCM6200 series, and UCM6510. Integration is via standard SIP — any UCM that supports SIP extensions is compatible.

Yes. The AI agent registers as a separate SIP extension on your UCM. Your Grandstream GRP, GXP, and GXV IP phones continue working normally. Staff can receive AI-transferred calls on their existing handsets.

Yes. If you are using Grandstream GXW FXS/FXO gateways with analog PSTN lines, the AI agent can handle calls coming through those gateways when routed through the UCM. The gateway configuration remains unchanged.

No. The AI agent connects as a standard SIP extension and processes calls externally through VoiceInfra. Your UCM only handles the SIP signaling — audio processing and AI logic run on VoiceInfra servers. UCM performance is not impacted.

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