How an AI-Native Dubai Real Estate Brokerage Runs 5 Voice AI Agents on Yeastar and Zoho CRM
An AI-native real estate brokerage in Dubai deployed 5 VoiceInfra AI agents on Yeastar PBX with Dinstar GSM gateway: outbound landlord prospecting, stale lead follow-up, marketing lead qualification, property portal inquiry matching, and recruitment screening, all bi-directionally synced with Zoho CRM.
5
AI Agents
Prospecting, follow-up, qualification, portal matching, recruitment
2,500+
Calls Per Month
All 5 agents handling inbound and outbound calls
Zoho
CRM Sync
Bi-directional, triggers, updates, transcripts, recordings
Dinstar
Local Numbers
GSM gateway with UAE SIM cards, no SIP trunk
The Challenge
The brokerage operates as an AI-native firm in Dubai, serving buyers, sellers, landlords, and tenants across Palm Jumeirah, Downtown Dubai, Jumeirah Bay, Business Bay, and prime Dubai districts. The brokerage needed AI to handle the entire calling operation, from prospecting property owners, to following up stale CRM leads, to qualifying Facebook and Google Ads leads within minutes, to matching property portal callers to live listings, to recruiting new agents. With 11 human brokers focused on closing deals, the calling workload was too high for manual handling. They needed a multi-agent AI system integrated with their Zoho CRM, running on local UAE phone numbers.
The Solution
The brokerage deployed 5 VoiceInfra AI agents on Yeastar PBX via Dinstar GSM gateway. Each agent serves a distinct function, all bi-directionally synced with Zoho CRM.
Agent 1, Landlord Lead Generation (Outbound): Cold-calls property owners from expired listings, public property data, and scraped sources to pitch the brokerage's listing service. CRM outcome: creates or updates Lead with status (Interested / Not Interested / Callback / Already Listed), property reference, callback date, transcript, and recording URL.
Agent 2, Basic Follow-Up (Outbound): Re-engages CRM leads not contacted in 7+ days or stalled at a deal stage. CRM outcome: updates Lead/Deal with new status, budget, timeline, transcript, and recording URL.
Agent 3, Marketing Lead Qualification (Inbound + Outbound): Handles leads from Facebook, Google Ads, and WordPress forms. AI calls within 5 minutes of submission. CRM outcome: updates Lead with budget, timeline, property type, area, urgency, marketing source tag, transcript, and recording URL.
Agent 4, Property Portal Inquiry Matching (Inbound): When a buyer calls a number listed on Bayut, Property Finder, or Dubizzle, the AI identifies the property, pitches it live from Zoho CRM Properties module, and captures a viewing booking. CRM outcome: creates Lead linked to Property record, viewing booking, transcript, recording URL, updates Property's inquiry counter.
Agent 5, Recruitment (Outbound): Calls prospective real estate agents and brokers to pitch joining the brokerage, screens for experience and real estate licensing status, and books interviews with HR. CRM outcome: creates candidate record in Zoho with screening result, availability, experience summary, transcript, and recording URL.
All agents connect to Yeastar PBX via Dinstar GSM gateway using local UAE SIM card numbers. No SIP trunk carrier dependency. Every call outcome flows back to Zoho CRM automatically.
Outcomes
5 AI agents handling 2,500+ calls per month
Landlord prospecting, stale lead follow-up, marketing lead qualification, property portal matching, and recruitment, all automated.
Zoho CRM fully bi-directional
Every agent creates, updates, and reads Zoho CRM records, leads, deals, properties, candidates. Transcripts and recording URLs stored automatically.
Portal calls matched to live listings
Buyers calling Bayut, Property Finder, or Dubizzle numbers get matched to live Zoho CRM property listings and booked for viewings.
Dinstar GSM + Yeastar, no carrier dependency
Local UAE numbers on SIM cards through Dinstar GSM gateway. AI agents connected to Yeastar PBX. No SIP trunk needed.
Looking Ahead
the brokerage is expanding the AI agent stack with multilingual support for Arabic, Russian, and Mandarin callers, AI-powered market intelligence reporting, and algorithmic valuation models integrated with live voice interactions. The brokerage is targeting 5,000+ AI-handled calls monthly across all 5 agents.
Key Takeaways
Multiple AI agents, one platform
VoiceInfra supports 5 distinct AI agents running simultaneously on a single Yeastar PBX, each with its own phone number, script, and CRM workflow.
Dinstar GSM gateway enables local numbers without SIP trunks
AI agents connect via Dinstar GSM gateway to Yeastar PBX using local SIM card numbers. Perfect for markets where SIP trunking is complex or expensive.
Bi-directional CRM sync is the backbone
Every AI agent reads from and writes to Zoho CRM, leads, deals, properties, candidates. Without CRM integration, AI agents are just phone answering machines.
Features That Made This Possible
Frequently Asked Questions
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