How a US City Government Self-Deployed a VoiceInfra AI Agent on Their 3CX Phone System
A city government in Arkansas deployed a VoiceInfra AI agent on their existing 3CX phone system using extension-based registration. The city team configured their own agent, loaded their own credits, and started handling citizen inquiries, no onboarding, no vendor support, no custom setup.
Self
Deployed Without Support
No vendor onboarding, no custom configuration, no sales involvement
3CX
Platform Connected
AI agent registered as a 3CX extension
Pay
Own Credits
City controls their own usage and spending
0
Infrastructure Changes
No hardware, no carrier switch, no SIP trunk
The Challenge
The city government receives inbound calls from residents about city services, public works, utilities, departments, and general government inquiries. Staff were spending time answering repetitive questions and routing calls to the right department. The city needed a way to handle these inquiries automatically but did not have the budget or time for a traditional procurement process. They needed something they could set up themselves, without vendor involvement or long sales cycles.
The Solution
The city team came to VoiceInfra and self-deployed. They registered an AI agent as an extension on their existing 3CX phone system, built the agent using VoiceInfra's agent builder, trained it on their city services content, loaded their own credits, and started handling calls, all without any vendor onboarding or support involvement.
The AI agent handles inbound calls from residents, answers questions about city departments, public services, utilities, and general government information, and routes complex inquiries to the right staff extension.
The entire deployment was self-service: the city team configured everything themselves, from 3CX extension registration to agent training to credit management.
Outcomes
Self-deployed without vendor support
The city team registered their own 3CX extension, built their own AI agent, and started handling calls, all without any onboarding or vendor involvement.
Citizen inquiries handled automatically
AI answers questions about city services, departments, public works, and utilities, reducing staff time spent on repetitive calls.
Connected to existing 3CX
AI agent registered as a 3CX extension. No SIP trunk, no hardware, no carrier change.
Pay-as-you-go on their own terms
The city loaded their own credits and controls their own usage. No contracts, no minimum commitments, no sales calls.
Looking Ahead
The city is exploring additional AI agent capabilities, after-hours call handling for non-emergency inquiries, automated notifications for city events and road closures, and multilingual support for diverse community members.
Key Takeaways
Government can deploy AI without procurement cycles
The city government self-deployed VoiceInfra without any vendor involvement, procurement process, or sales cycle. They came to the platform and set it up themselves.
Self-service means real product validation
When a user comes to your platform, registers their own extension, builds their own agent, loads their own credits, and starts making calls, that is the strongest signal that your product works.
3CX extension registration works for any organization
Whether you are a telecom MSP, a school, a city government, or a business, if you have 3CX, you can register a VoiceInfra AI agent as an extension in minutes.
Features That Made This Possible
Pay-As-You-Go
The city loaded their own credits and uses the platform on their own terms. No contracts, no minimum commitments, no sales involvement.
Frequently Asked Questions
Ready to Deploy AI Agents Yourself?
Register an extension, build your agent, load credits, and start handling calls, no vendor support needed.