Solution

AI Phone System for Customer Feedback 24/7 Surveys, NPS & Review Collection

Build a Voice AI agent for your customer feedback center. Handle surveys, NPS scoring, and review requests around the clock.

Customer feedback drives improvement. VoiceInfra helps you build a Voice AI agent for your customer feedback center that answers every call instantly, conducts satisfaction surveys, collects NPS scores, requests reviews, and analyzes sentiment. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your feedback collection process. Perfect for customer experience teams, market research, post-interaction surveys, and reputation management.

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Contact Center AI Workflow
Contact Center
Workflow Steps
1

Start

Welcome to Contact Center AI!
Inbound
Outbound
+1
2

Intent Recognition

AI analyzes caller intent using advanced NLP.
Billing
Technical
+1
3

Customer Authentication

Verifying caller identity securely.
Verified
Failed
4

Issue Resolution

AI resolves inquiry or routes to specialist.
Resolved
Transfer
5

Log Interaction

Recording call details and updating CRM.
Logged
6

Call Complete

Thank you for calling! Survey will be sent.
Survey
End
Cost Reduction

50%

Automation Rate

80%

Response Time

Fast

Coverage

24/7

Workflow Ready

All systems OK
AI WORKFLOW AUTOMATION

AI-Powered Workflow Automation

See how our AI intelligently automates complex workflows across industries, delivering consistent results with human-like understanding and precision.

Experience the power of AI-driven automation. Our intelligent workflows streamline your booking process, reduce no-shows, and enhance customer satisfaction with seamless, 24/7 availability.

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Features

Key Capabilities

Discover how our solution can transform your operations with these powerful features.

24/7 Satisfaction Surveys

Build a Voice AI agent that conducts post-interaction surveys, collects ratings, asks follow-up questions, and records feedback. Customize the survey questions to match your metrics.

NPS & CSAT Tracking

Configure your Voice AI to calculate NPS scores, track CSAT trends, identify detractors, and schedule recovery campaigns automatically.

Review & Testimonial Requests

Your AI agent requests Google/Yelp reviews, collects testimonials, and routes positive feedback to your marketing team.

Sentiment Analysis

Configure your Voice AI to analyze call tone, identify frustration, flag churn risk, and alert customer success teams instantly.

Key Benefits

Benefits

See how our solution can drive value for your organization.

Answer every feedback call, 24/7

Increase survey completion rates significantly

Collect NPS scores automatically

Request online reviews efficiently

Analyze sentiment in real-time

Reduce churn with proactive recovery

Problems

Industry Challenges

Addressing the key challenges faced by organizations in your industry.

Low Survey Response Rates

Traditional email surveys get minimal response. Phone surveys are expensive and time-consuming for customer experience teams.

Feedback Collection Gap

Missing post-interaction feedback means losing insights that drive improvement and increase customer retention.

We Solve These Challenges

Our solution is specifically designed to address these industry challenges and transform them into opportunities for growth.

See Our Solution
Step by Step

How We Bring Your Voice AI Agent to Life

From voice design to live deployment — a proven process to get your AI agent answering calls.

1

Design Your Customer Feedback Voice AI Agent

Define your AI agent's warm, engaging personality and voice model for survey conversations. Build conversation flows for satisfaction surveys, NPS collection, review requests, and sentiment-triggered escalation using VoiceInfra's visual builder.

2

Train Your AI on Survey & Sentiment Knowledge

Upload your survey questions, NPS scoring rubrics, review platform links, and churn risk criteria. Configure RAG-powered responses so your AI conducts engaging surveys and accurately detects sentiment and churn signals on every call.

3

Connect Telephony, CRM & Survey Platforms

Point your SIP trunk to VoiceInfra and provision phone numbers. Integrate with your CRM, survey platforms, and customer success tools for real-time feedback sync, churn risk alerts, and automatic review request triggering.

4

Test, Deploy & Monitor Live Calls

Run test calls simulating satisfied customers, detractors, and churn-risk scenarios. Deploy with live call monitoring, NPS trend tracking, sentiment analytics, transcript review, and continuous fine-tuning of survey engagement.

Results

Success Metrics

See the measurable impact our solution delivers.

60%

More Responses

Higher survey completion

100%

Coverage

Every call collected

Fast

Survey Time

Quick completion

FAQ

Frequently Asked Questions

Find answers to common questions about our solution.

Your Voice AI agent asks targeted questions you configure, records ratings, captures verbatim feedback, and syncs with your CRM instantly.

Yes. Your AI agent asks satisfied customers for Google/Yelp reviews, provides direct links, and routes positive testimonials to your marketing team.

Your AI agent calculates NPS scores based on your survey responses, tracks CSAT trends over time, identifies detractors, and schedules recovery campaigns.

Absolutely. Your AI agent analyzes call tone, identifies frustration or satisfaction, flags churn risk, and alerts customer success teams instantly.

Your AI agent conducts surveys immediately after customer interactions, asks follow-up questions based on responses, and records detailed feedback for analysis.

No. VoiceInfra gives you a blank canvas to build your own custom customer feedback AI agent. Use our visual builder to design survey flows, set scoring rules, and adjust everything to match your feedback process.

VoiceInfra integrates with Salesforce, HubSpot, Zendesk, and all major CRM platforms through API connections. Your AI agent syncs survey data and customer feedback automatically.

Your AI agent identifies dissatisfied customers through sentiment analysis and survey responses, flags churn risk, and triggers proactive recovery campaigns to retain customers.
Customer Success

See How Our Customers Use This

Real businesses getting real results with Voice AI in this industry. Read their stories.

AI Consultant in Cairo Replaced Missed Calls with a 24/7 Voice AI Agent

A solo consultant deployed an AI voice agent that answers FAQs, qualifies leads, and books consultations 24/7.

Read Success Story

Telecom MSP Replaced Customer Service with AI Voice Agents

A telecom MSP deployed AI voice agents for customer service, slashing wait times and handling 500+ daily calls.

Read Success Story

Spanish Telecom Operator Runs 500+ AI Calls Daily in 5 Languages

A Spanish telecom operator scaled outbound AI calling to 500+ calls daily across 5 languages.

Read Success Story
Platform Features

Features That Power This Solution

Explore the VoiceInfra features that make this solution possible

24/7 AI Voice Agents

Human-like agents that never sleep, handling calls around the clock with natural conversation.

Explore Feature

Batch Call Processing

Scale outbound calling without scaling headcount — run hundreds of AI calls simultaneously.

Explore Feature

Call Analytics

Track sentiment, transcription accuracy, and call outcomes with detailed analytics.

Explore Feature

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Build Your Customer Feedback Voice AI Agent

Join contact centers using VoiceInfra to automate surveys and improve customer experience. Design your own agent or adjust workflows to match your feedback process.

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