AI Voice Solution for Contact Center
AI Phone System for Customer Feedback 24/7 Surveys, NPS & Review Collection
Customer feedback drives improvement. VoiceInfra helps you build a Voice AI agent for your customer feedback center that answers every call instantly, conducts satisfaction surveys, collects NPS scores, requests reviews, and analyzes sentiment. Start with a clean slate and design your own agent from scratch, then adjust every workflow to match your feedback collection process. Perfect for customer experience teams, market research, post-interaction surveys, and reputation management.
Missed call from (602) 555-0375. David Park, a loyal customer of 4 years, called to share an outstanding experience with a support agent. The IVR had no feedback option and he hung up after 3 menu levels.
With VoiceInfra, when David Park calls at 5:41 PM to praise a support agent who saved his account, the AI captures an NPS score, records his testimonial, and routes the feedback. Zero testimonials lost.
NPS score of 10 captured and testimonial transcribed. Google review link sent and feedback routed to the marketing team.
How VoiceInfra handles your contact center workflow on every interaction.
You don't need an AI to say "leave a message." You need one that understands contact center-specific context and captures the details you need.
24/7 Satisfaction Surveys
Build a Voice AI agent that conducts post-interaction surveys, collects ratings, asks follow-up questions, and records feedback. Customize the survey questions to match your metrics.
NPS & CSAT Tracking
Configure your Voice AI to calculate NPS scores, track CSAT trends, identify detractors, and schedule recovery campaigns automatically.
Review & Testimonial Requests
Your AI agent requests Google/Yelp reviews, collects testimonials, and routes positive feedback to your marketing team.
Sentiment Analysis
Configure your Voice AI to analyze call tone, identify frustration, flag churn risk, and alert customer success teams instantly.
See How Our AI Handles a Contact Center Call
AI-Powered Workflow Automation
See how our AI intelligently automates complex workflows across industries, delivering consistent results with human-like understanding and precision.
Experience the power of AI-driven automation. Our intelligent workflows streamline your booking process, reduce no-shows, and enhance customer satisfaction with seamless, 24/7 availability.
Real Results from Real Customers
AI Consultant in Cairo Replaced Missed Calls with a 24/7 Voice AI Agent
A solo consultant deployed an AI voice agent that answers FAQs, qualifies leads, and books consultations 24/7.
Read Case StudyTelecom MSP Replaced Customer Service with AI Voice Agents
A telecom MSP deployed AI voice agents for customer service, slashing wait times and handling 500+ daily calls.
Read Case StudySpanish Telecom Operator Runs 500+ AI Calls Daily in 5 Languages
A Spanish telecom operator scaled outbound AI calling to 500+ calls daily across 5 languages.
Read Case StudyWhy Traditional Approaches Fail for Contact Center
Low Survey Response Rates
Traditional email surveys get minimal response. Phone surveys are expensive and time-consuming for customer experience teams.
Missed calls, lost revenue, and overwhelmed staff.
Feedback Collection Gap
Missing post-interaction feedback means losing insights that drive improvement and increase customer retention.
Rigid systems that fail to adapt to real-world workflows.
VoiceInfra
VoiceInfra conducts satisfaction surveys, calculates NPS and CSAT scores automatically, and analyzes sentiment in real time to flag at-risk customers before they leave.
Survey response rates up 60%, churn risks flagged before customers leave, and every testimonial captured and routed to marketing.
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Works With Your Existing Tools
VoiceInfra connects with the tools your contact center team already uses. Call summaries, transcripts, and actions sync automatically, no workflow changes needed.
Start in minutes. No IT required.
Design Your Customer Feedback Voice AI Agent
Define your AI agent's warm, engaging personality and voice model for survey conversations. Build conversation flows for satisfaction surveys, NPS collection, review requests, and sentiment-triggered escalation using VoiceInfra's visual builder.
Train Your AI on Survey & Sentiment Knowledge
Upload your survey questions, NPS scoring rubrics, review platform links, and churn risk criteria. Configure RAG-powered responses so your AI conducts engaging surveys and accurately detects sentiment and churn signals on every call.
Connect Telephony, CRM & Survey Platforms
Point your SIP trunk to VoiceInfra and provision phone numbers. Integrate with your CRM, survey platforms, and customer success tools for real-time feedback sync, churn risk alerts, and automatic review request triggering.
Test, Deploy & Monitor Live Calls
Run test calls simulating satisfied customers, detractors, and churn-risk scenarios. Deploy with live call monitoring, NPS trend tracking, sentiment analytics, transcript review, and continuous fine-tuning of survey engagement.
Frequently Asked Questions
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View All SolutionsBuild Your Customer Feedback Voice AI Agent
Join contact centers using VoiceInfra to automate surveys and improve customer experience. Design your own agent or adjust workflows to match your feedback process.