How an Australian MSP Connected Enreach Telephony with VoiceInfra AI Agents
A managed IT services provider in Brisbane, already serving accounting firms, legal practices, and construction companies with managed IT, Microsoft 365, and cybersecurity, connected their Enreach telephony platform with VoiceInfra AI agents. They are building AI-powered call handling services for their Australian business clients.
Enreach
Platform Connected
AI agents integrated with Enreach telephony via SIP
Australia
Market Coverage
Serving clients across Australia from Brisbane
3
Verticals Targeted
Accounting, legal, construction
0
Infrastructure Changes
No hardware, no carrier switch, no client disruption
The Challenge
The MSP already served accounting firms, legal practices, and construction companies across Australia with managed IT services, Microsoft 365, cybersecurity, and Enreach telephony. Their clients were asking about AI: can the phone system handle calls automatically, answer after hours, qualify leads? They needed an AI voice agent platform that would connect to their existing Enreach deployments without disrupting client phone systems. Building their own AI platform was not viable. They needed a partner.
The Solution
The MSP connected VoiceInfra AI voice agents to their Enreach telephony platform via SIP integration. No hardware changes, no carrier switch. The Enreach system routes calls to VoiceInfra AI agents for handling.
VoiceInfra AI Inbound Agents were configured to handle client call flows: greeting, inquiry handling, after-hours answering, lead qualification, and intelligent transfer to the right staff member or department. Each client gets an AI agent trained on their specific business content, FAQ, and procedures.
The MSP is packaging VoiceInfra AI agents as a managed service offering for their existing client base across accounting, legal, and construction sectors, adding AI call handling to their existing managed IT, Microsoft 365, and cybersecurity services.
Outcomes
Connected Enreach to AI without disruption
VoiceInfra AI agents integrated with existing Enreach telephony deployments. No changes to client phone systems.
Expanded services from IT to AI voice
Added AI call handling to their managed services portfolio for accounting, legal, and construction clients.
Australia-wide from a single platform
Serving clients across Australia from their Brisbane operation, with AI agents deployed on Enreach for regional and multi-site businesses.
Partner model, not build from scratch
Partnered with VoiceInfra to offer AI voice agents as a managed service rather than investing years in platform development.
Looking Ahead
The MSP is formalizing the partnership and expanding AI agent deployments across their Australian client base. New vertical-specific workflows are being developed: after-hours answering for legal practices, appointment booking for accounting firms, and site inquiry handling for construction companies.
Key Takeaways
Enreach connects to VoiceInfra via SIP
VoiceInfra AI agents work with Enreach telephony through standard SIP integration. No new carrier, no hardware, no disruption.
Managed IT clients want AI call handling
Accounting firms, legal practices, and construction companies are asking for AI-powered phone systems. MSPs who offer AI voice agents differentiate from IT-only competitors.
Partner with an AI platform, do not build one
The MSP partnered with VoiceInfra rather than investing in building their own AI voice agent platform. Same outcome, faster time to market.
Features That Made This Possible
Australia-Wide Deployment
Serving clients across Australia from a single Brisbane-based operation, with AI agents deployed on Enreach for regional and multi-site businesses.
Partner-Led Model
The MSP partnered with VoiceInfra to offer AI voice agents as a managed service to their existing client base.
Frequently Asked Questions
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