How an Australian Telecom MSP Added AI Voice Agents to Their Hosted PBX Portfolio
An Australian telecom MSP providing hosted PBX, SIP trunks, cloud phone systems, and managed IT services deployed a VoiceInfra AI agent on Yeastar for their own reception and resells AI voice services to their customers across real estate, healthcare, accounting, education, logistics, and construction.
Yeastar
Platform Connected
AI agents deployed on Yeastar PBX via extension
8+
Industries Served
Real estate, healthcare, accounting, education, logistics, construction, consulting, non-profit
Self
Used Internally
MSP uses the same AI agent for their own reception
0
Infrastructure Changes
No hardware, no carrier switch, no SIP trunk changes
The Challenge
The MSP already provided hosted PBX, SIP trunks, cloud phone systems, 1300/1800 numbers, and managed IT services to Australian businesses across real estate, healthcare, accounting, education, logistics, and construction. Their customers were asking for AI capabilities: automated call handling, after-hours answering, lead qualification. The MSP needed an AI voice agent platform that would work with their existing Yeastar infrastructure and could be packaged as an add-on to their hosted PBX services. They also wanted to use the same AI agent internally for their own reception before offering it to customers.
The Solution
The MSP deployed a VoiceInfra AI agent on their own Yeastar PBX using extension-based registration, the same setup they now offer to their hosted PBX customers. The AI agent handles their own reception calls: greeting, inquiry handling, call routing to departments, and after-hours answering.
VoiceInfra AI agents were then packaged as a premium add-on to their existing hosted PBX, SIP trunk, and cloud phone system offerings. Each customer gets an AI agent trained on their specific business content, FAQ, and call handling procedures.
The MSP serves customers across real estate, dental/healthcare, accounting/finance, education, logistics/freight, HVAC/construction, consulting, and non-profit sectors, each with AI agents customized to their industry.
All AI agents connect to Yeastar PBX via extension-based registration. No SIP trunk changes, no hardware, no carrier switch.
Outcomes
AI receptionist deployed on their own Yeastar PBX
The MSP uses the same VoiceInfra AI agent for their own reception that they sell to customers, demonstrating the service internally.
AI agents added to hosted PBX portfolio
Every hosted PBX, SIP trunk, and cloud phone system customer can add AI voice agents as an upsell.
Multi-industry deployments across Australia
AI agents deployed for real estate, healthcare, accounting, education, logistics, construction, consulting, and non-profit customers.
Unified voice platform
SIP trunks, hosted PBX, 1300/1800 numbers, and AI agents, all from one VoiceInfra integration with Yeastar.
Looking Ahead
The MSP is expanding AI agent deployments across their customer base with industry-specific workflows: property inquiry handling for real estate, patient scheduling for dental/healthcare, appointment booking for accounting firms, and after-hours call handling for logistics and construction companies.
Key Takeaways
Use the product yourself before selling it
The MSP deployed VoiceInfra AI agents on their own Yeastar reception before offering the service to customers. This gives them first-hand experience and credibility when selling AI voice agents.
AI agents are a natural extension of hosted PBX
Customers who already have hosted PBX and cloud phone systems are natural buyers of AI voice agents. The MSP added AI to their existing voice portfolio without new infrastructure.
Yeastar extension-based registration scales across industries
The same VoiceInfra + Yeastar setup works for real estate, healthcare, accounting, education, logistics, construction, consulting, and non-profit, each with their own trained AI agent.
Features That Made This Possible
Multi-Industry Resale
AI agents deployed for customers across real estate, dental/healthcare, accounting/finance, education, logistics/freight, HVAC/construction, consulting, and non-profit sectors.
Frequently Asked Questions
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