How a Cloud Consulting Firm in the UAE Added AI Voice Agents to Their Microsoft 365 Practice
A cloud consulting firm in the UAE, already serving businesses with Microsoft 365, Azure, Teams Phone, and Cloud PBX, added VoiceInfra AI voice agents to their portfolio. They now offer AI Inbound Agents, AI Outbound Agents, Call Transcription, and Voicemail Transcription alongside their existing unified communications services across UAE, Saudi Arabia, Oman, Qatar, and Bahrain.
SIP
No New Infrastructure
Connected to existing Yeastar, Grandstream, and Teams Direct Routing
24/7
AI Coverage
Every client gets AI call answering around the clock
5
Countries Served
UAE, Saudi Arabia, Oman, Qatar, Bahrain
4
AI Services Added
Inbound Agents, Outbound Agents, Call Transcription, Voicemail Transcription
The Challenge
The firm already had a strong practice around Microsoft 365, Azure, Teams Direct Routing, and Cloud PBX for businesses across UAE and the wider GCC. Their clients ran Yeastar and Grandstream PBX systems alongside Teams Phone. Those clients were starting to ask about AI: can the phone system answer calls automatically, qualify leads, handle FAQs? Building an AI voice agent platform from scratch was not an option. They needed something that would layer on top of their existing Yeastar and Grandstream SIP trunks and Teams Phone deployments without requiring new infrastructure or carrier changes.
They also needed AI capabilities that could be packaged and sold alongside their existing UC services, so every M365 client could add AI agents as an upsell.
The Solution
VoiceInfra was integrated alongside the firm's existing Teams Phone, Yeastar PBX, and Grandstream deployments. Since VoiceInfra connects via SIP trunk interface, it works with whatever telephony infrastructure is already in place: Teams Direct Routing, Cloud PBX, Yeastar P-series, Grandstream UCM, or traditional IP PBX. No carrier switch, no hardware changes.
VoiceInfra AI Inbound Agents were deployed for clients who needed automated call answering, lead qualification, FAQ handling, and intelligent call transfer to Yeastar or Grandstream extensions. VoiceInfra AI Outbound Agents handle appointment reminders, follow-up campaigns, and lead outreach.
The firm packaged VoiceInfra AI agents as an add-on to every M365, Cloud PBX, Yeastar, and Grandstream proposal: AI Inbound Agent for 24/7 call answering, AI Outbound Agent for reminders and campaigns, Call Transcription with auto-logging, and Voicemail Transcription with intent detection.
The same VoiceInfra platform serves clients across UAE, Saudi Arabia, Oman, Qatar, and Bahrain.
Outcomes
Expanded from UC-only to UC plus AI
Every M365 and Cloud PBX client can now add AI voice agents as an upsell.
Zero additional infrastructure for AI
VoiceInfra connects via SIP trunk to existing Yeastar P-series, Grandstream UCM, and Teams Direct Routing deployments.
Differentiated in a crowded UC market
While competitors offer only Teams Phone and Cloud PBX, the firm now offers AI-powered voice agents on the same infrastructure.
Regional reach across GCC
AI agents deployed for clients across UAE, Saudi Arabia, Oman, Qatar, and Bahrain from a single platform.
Looking Ahead
The firm is adding AI agent workflows specific to each client vertical: appointment booking for clinics in UAE, candidate screening for staffing agencies in Saudi Arabia, and property inquiry handling for real estate firms across the GCC. The same VoiceInfra architecture supports all of them without replatforming.
Key Takeaways
AI layers on top of existing UC infrastructure
VoiceInfra connects via SIP trunk to Yeastar P-series, Grandstream UCM, Teams Direct Routing, or Cloud PBX. No new carrier, no new hardware.
Every UC client is an AI upsell
The firm added AI agents to every M365 and Cloud PBX proposal as an optional add-on. Same relationship, new revenue.
One platform, multiple countries
VoiceInfra serves clients across UAE, Saudi Arabia, Oman, Qatar, and Bahrain from a single deployment with multi-language support.
Features That Made This Possible
Frequently Asked Questions
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