IVR Detection Auto Navigation

Skip the 'Press 1 for Sales' loops. Your AI agent navigates IVR menus automatically to reach the right department instantly.

Stop wasting time listening to automated phone menus. With IVR Detection enabled, your agent listens for keypad prompts and presses the right buttons automatically based on your instructions. It navigates complex menu structures on outbound calls to reach live agents or specific departments without manual dialing.

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Key Highlights

What Makes This Feature Special

Discover the powerful capabilities that drive real business results

Automatic Keypad Navigation

The agent detects IVR prompts and presses the correct keys (DTMF tones) to navigate menus. No manual button pressing required.

System Prompt Guidance

You tell the agent which buttons to press for specific goals (e.g., 'Press 1 for Sales, then 2 for Support'). The agent follows your instructions precisely.

Outbound Call Efficiency

Perfect for calling service providers, partners, or vendors where you need to reach a specific human quickly. Skips the waiting and menu navigation.

Multi-Level Menu Support

The agent can navigate through multiple levels of menus as long as you provide clear step-by-step instructions in the system prompt.

How It Works

Get started with this feature in a few simple steps

Everything you need to transform your voice operations from start to finish

IVR Detection Settings
Step 01

Enable & Configure IVR Detection

Turn on IVR Detection in your assistant's Functions tab. Once enabled, the agent automatically listens for keypad prompts during outbound calls and presses the correct buttons based on your system prompt instructions.

  • One-click enable in the Functions tab
  • Agent navigates multi-level menus automatically
  • Instructions defined in the system prompt
  • Applies to all outbound calls for that assistant
Endless Possibilities
Scale your voice operations without limits
Benefits

Transform Your Business

Discover the measurable impact and advantages that drive real business growth

Automates the boring part of outbound calling (menu navigation)

Reaches the right person or department faster

Reduces errors in pressing wrong buttons

Works with complex, multi-level IVR systems

Saves time on every outbound call

Consistent navigation based on your instructions

Improves agent productivity by eliminating manual dialing

Seamless integration with your existing outbound workflows

Use Cases

Real-World Applications

Discover how businesses like yours are achieving remarkable results

Dynamic IVR Replacement

Replace outdated 'Press 1 for...' menus with conversational AI. Customers speak naturally and get instant resolutions without menu frustration.

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Automated Appointment Scheduling

Navigate scheduling menus automatically. AI presses the right keys to book, reschedule, or cancel appointments without manual intervention.

Explore Use Case

Outbound Call Automation

Automate appointment reminders, payment follow-ups, surveys, and notifications. Reduce no-shows by 60% with AI voice campaigns.

Explore Use Case

AI Dispatch Service

Handle dispatch calls 24/7 with AI that captures service requests, integrates with dispatch systems, and prioritizes emergencies automatically.

Explore Use Case
Technical Excellence

Technical Specifications

Enterprise-grade infrastructure built for reliability and scale

IVR Navigation

Automatic keypad pressing

Prompt Guidance

System prompt instructions

Fast Navigation

Skips menu waiting

Outbound Calls

Automatic department routing

FAQ

Frequently Asked Questions

Find answers to common questions about this feature

When enabled, the agent listens for automated menu prompts during outbound calls. It then presses the corresponding keypad buttons (DTMF) based on the instructions you provide in the system prompt.

Yes. You should add clear guidance in your system prompt, such as 'Press 1 for Sales, then 0 for Operator.' The agent follows these instructions to navigate the menu.

Yes. The agent can navigate through multiple levels of menus as long as you provide clear step-by-step instructions in the system prompt.

IVR Detection is designed for outbound calls where the agent needs to navigate another company's phone menu. For inbound calls, you configure your own IVR routing in the call transfer settings.

If the IVR menu changes, you can update the instructions in your system prompt. The agent will follow the new instructions on the next call.

IVR Detection is included in your VoiceInfra plan. Standard call rates apply.

Yes. You can run test calls to verify that the agent navigates the menu correctly. Adjust the system prompt instructions if needed.

Review the system prompt instructions and ensure they match the current menu options. The agent follows your guidance precisely, so accurate instructions are key.

Ready to transform your operations?

Schedule a demo to see how our solutions work for your industry.

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