How a Turkish Industrial Trading Company Deployed VoiceInfra AI Agents on Sentral PBX Across Turkey, USA, and Germany
An industrial spare parts import/export trading company in Turkey deployed a VoiceInfra AI agent on Sentral PBX via extension-based registration to handle inbound product inquiries, custom quote requests, and technical documentation calls for their 10,000+ brand catalog across Turkey, USA, and Germany.
Sentral
Platform Connected
AI agent registered as a Sentral PBX extension
3
Countries Served
Turkey, USA, Germany
20K+
Products Accessible
Full catalog available through voice interactions
0
Infrastructure Changes
No hardware, no carrier switch, no SIP trunk
The Challenge
The industrial trading company based in Bursa, Turkey imports and exports original spare parts across 10,000+ brands for B2B clients in Turkey, USA, and Germany. They receive inbound calls about product availability, custom quotes, technical documentation, and conformity certificates. With a global customer base spanning multiple time zones and languages, handling every inquiry manually was not scalable. They needed an AI voice agent that could handle product inquiries, quote requests, and technical documentation calls across Turkey, USA, and Germany without requiring changes to their existing phone system.
The Solution
The company deployed a VoiceInfra AI agent on their existing Sentral PBX using extension-based registration. No SIP trunk configuration, no hardware changes. The AI agent was registered as a Sentral PBX extension and configured to handle inbound calls.
The AI agent was trained on the company's 20,000+ product catalog, covering 10,000+ brands of industrial spare parts. It handles the full call flow: greeting, product inquiry handling, custom quote requests, technical documentation requests, and intelligent routing to sales or technical staff for complex matters.
The setup was completed using VoiceInfra's agent builder, the company configured their own AI agent, trained it on their product catalog and procedures, and deployed it on Sentral PBX.
Outcomes
AI agent deployed on Sentral PBX
No SIP trunk, no hardware, no carrier change. AI agent registered as an extension on existing Sentral PBX.
Multi-country inquiry handling
AI handles inbound calls from Turkey, USA, and Germany, supporting Turkish, English, and German language callers.
20,000+ product catalog accessible by voice
AI agent trained on the full product catalog, enabling instant product lookup, availability checks, and custom quote requests.
Self-configured by the company
Built and trained the AI agent themselves using VoiceInfra's agent builder with their own product catalog and procedures.
Looking Ahead
The company is adding outbound capabilities to the AI agent, proactive follow-up calls for custom quote requests, inventory notifications for frequently ordered parts, and technical documentation delivery confirmations. The same VoiceInfra agent handles both inbound inquiries and outbound follow-ups.
Key Takeaways
Sentral PBX connects to VoiceInfra via extension registration
VoiceInfra AI agents register as extensions on Sentral PBX, just like any other phone extension. No SIP trunk, no carrier change, no hardware.
AI agents work for B2B industrial trading
Product inquiries, custom quotes, technical documentation, and conformity certificates are all handled 24/7 across multiple countries and languages.
Multi-country deployments from a single platform
VoiceInfra supports deployments across Turkey, USA, and Germany from a single AI agent with multilingual capabilities.
Features That Made This Possible
Frequently Asked Questions
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