How a Stem Cell Clinic Automated Patient Inquiry Handling with VoiceInfra AI
A stem cell clinic running Nextiva as their phone system deployed a VoiceInfra AI agent via extension-based registration to handle inbound patient inquiries. The AI answers calls, provides treatment information, qualifies leads, and routes complex questions to staff, all without changing their existing Nextiva setup.
Extension
No SIP Required
Deployed as a Nextiva extension, no trunk configuration
24/7
Inquiry Coverage
Every inbound call answered around the clock
Self
Setup Method
Clinic built and trained the agent themselves
0
Infrastructure Changes
No hardware, no carrier switch, no new numbers
The Challenge
The clinic runs Nextiva as their phone system and receives inbound calls about stem cell treatments, procedures, pricing, and appointment scheduling. Staff were spending significant time answering the same questions repeatedly. Outside clinic hours, calls went unanswered and potential patients were lost to voicemail. They needed a way to handle inbound inquiries automatically without changing their phone system or adding headcount.
The Solution
The clinic deployed a VoiceInfra AI agent using extension-based registration on their existing Nextiva system. No SIP trunk configuration, no hardware changes. The AI agent was registered as a Nextiva extension and configured to answer inbound calls.
The AI agent was trained on the clinic's treatment offerings, FAQ, pricing information, and patient intake procedures. It handles the full call flow: greeting, inquiry handling, treatment information, lead qualification, and intelligent routing to staff for complex medical questions or scheduling requests.
The entire setup was completed using VoiceInfra's agent builder. The clinic configured their own AI agent, trained it on their content, and deployed it on their existing Nextiva system.
Outcomes
Every call answered on first ring
No missed calls, no after-hours voicemail, no lost patients.
Consistent treatment information on every call
AI provides accurate, up-to-date information about procedures and pricing without relying on staff availability.
Deployed via extension, no carrier changes
VoiceInfra AI agent registered as a Nextiva extension. No SIP trunk, no hardware, no new phone number.
Self-configured by the clinic
Built and trained the AI agent themselves using VoiceInfra's agent builder.
Looking Ahead
The clinic is adding follow-up campaigns to the AI agent, automated check-in calls after procedures, appointment reminders, and patient satisfaction surveys. The same VoiceInfra agent handles both inbound inquiries and outbound follow-ups.
Key Takeaways
Extension-based registration works with any VoIP provider
VoiceInfra AI agents can register as extensions on Nextiva, 3CX, RingCentral, or any system that supports extension-based calling. No SIP trunk required.
Businesses can build their own AI agents
VoiceInfra's agent builder lets non-technical users train AI agents on their own content, FAQ, and procedures. No developer needed.
AI handles repetitive inquiries so staff can focus on patients
Treatment information, pricing, and scheduling are handled automatically. Staff only step in for complex medical questions.
Features That Made This Possible
Frequently Asked Questions
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