How a UCaaS Provider Connected PortsIP PBX with VoiceInfra AI Agents for US and Australia Launch
A UCaaS provider planning operations in the US and Australia connected their PortsIP PBX platform with VoiceInfra AI voice agents. The integration enables AI-powered call handling, lead qualification, and intelligent call routing for enterprise clients across both markets.
PortsIP
Platform Connected
AI agents integrated with PortsIP PBX via SIP
2
Markets Deployed
US and Australia
UCaaS
Add-On Model
AI offered as premium add-on to UCaaS clients
0
Infrastructure Changes
No hardware, no carrier switch, no disruption
The Challenge
The UCaaS provider was building operations in the US and Australia using PortsIP PBX as their telephony backbone. Their enterprise clients were asking for AI capabilities: automated call handling, lead qualification, after-hours answering. They needed an AI voice agent platform that would integrate with PortsIP PBX via SIP and work across both US and Australia markets. Building their own AI platform was not an option, they needed a proven partner.
The Solution
The UCaaS provider connected VoiceInfra AI voice agents to their PortsIP PBX platform via SIP integration. The AI agent registered as an extension on the PortsIP system and was configured to handle inbound call flows for enterprise clients.
VoiceInfra AI Inbound Agents were trained on each client's business content, FAQ, and procedures. The agents handle greeting, inquiry handling, lead qualification, after-hours answering, and intelligent transfer to the right department or staff member.
The provider packaged VoiceInfra AI agents as a premium add-on to their UCaaS offering for enterprise clients across US and Australia, adding AI call handling to their existing unified communications portfolio.
Outcomes
Connected PortsIP to AI without disruption
VoiceInfra AI agents integrated with PortsIP PBX via SIP. The AI agent registered as an extension, no hardware, no carrier change.
Multi-market deployment from one platform
AI agents deployed across US and Australia markets from a single VoiceInfra instance, supporting multi-region operations.
Premium AI add-on for UCaaS clients
Enterprise clients can add AI call handling to their existing UCaaS plan, each gets a trained AI agent customized to their business.
Partner model, faster time to market
Partnered with VoiceInfra to offer AI voice agents rather than investing years in building their own platform.
Looking Ahead
The provider is expanding AI agent deployments across their US and Australia enterprise client base. New vertical-specific workflows are being developed for each market, lead qualification for US sales teams, after-hours answering for Australian professional services, and multi-language support for international clients.
Key Takeaways
PortsIP PBX connects to VoiceInfra via SIP
VoiceInfra AI agents register as extensions on PortsIP PBX through standard SIP integration. No new carrier, no hardware, no disruption.
One platform, multiple markets
VoiceInfra supports multi-region deployments, AI agents serving US and Australia clients from a single platform.
UCaaS providers can offer AI as a premium add-on
AI call handling differentiates UCaaS offerings and creates new revenue per enterprise client.
Features That Made This Possible
Multi-Market Deployment
AI agents deployed across US and Australia markets from a single VoiceInfra platform, supporting multi-region operations.
Frequently Asked Questions
Ready to Add AI Voice Agents to Your UCaaS Platform?
Connect VoiceInfra AI agents to your existing PBX and offer AI call handling to your enterprise clients.